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Front Office Supervisor
hace 2 meses
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Meet, greet and direct guests who enter in the lobby area.
- Maintain good communication and work relationships in all hotel areas
- Manage, record and resolve guests complaints
- Main point of contact for VIP guests
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE.
We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.
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Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completoA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.A Front Desk...
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Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Front Desk Supervisor (HOT0AJVX) Job Description Front Desk Supervisor ( Job Number: HOT0AJVX ) Work Locations Work Locations : Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests,...
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Barcelona, España Hilton A tiempo completoFront Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?**As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...
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Front Desk Supervisor
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Barcelona, España Hilton Diagonal Mar Barcelona A tiempo completoDescriptionA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...
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Front Desk Supervisor
hace 2 meses
Barcelona, Barcelona, España Hilton A tiempo completoA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...