Executive Sous Chef
hace 7 días
**Additional Information**
**Job Number**24217854
**Job Category**Food and Beverage & Culinary
**Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**職位概述**
透過親自執行任務展示烹飪技能,同時協助領導員工並管理所有與餐飲相關的職能。努力不斷提高客人和員工的滿意度,同時最大限度地提高所有責任領域的財務業績。協助監督所有廚房區域,以確保提供始終如一的優質產品。負責指導和培養員工,包括直屬下屬。必須確保滿足衛生和食品標準。在適用的情況下,責任領域包括監督所有備餐區(如宴會、客房服務、餐廳、酒吧/酒廊和員工食堂)和所有配套區域(如洗碗室和採購室)。
**求職者個人資料**
**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);6 年廚房、餐飲或相關專業領域工作經驗。
或者
- 在經認可的大學取得烹飪術、酒店和餐廳管理或相關專業的兩年制學位;4 年廚房、餐飲或相關專業領域工作經驗。
**核心工作活動**
**協助領導酒店廚房運作**
- 為所有日常運作提供指導。
- 充分瞭解員工的職位,以便在員工缺勤時履行職責或確定適當的替崗人選。
- 為下屬提供指導和指示,包括設定績效標準和監督績效。
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 樹立榜樣,示範適當的行為。
- 確保酒店政策得到公平一致的執行。
- 審核人員編制,確保賓客服務、運營需求和財務目標均得以滿足。
- 與員工建立和保持開放的協作關係,並確保員工在團隊內部也這樣做。
- 徵求員工回饋意見,採用「門戶開放」政策,並審查員工滿意度結果,以確定和解決員工的問題或疑慮。
- 監督和協調備餐廚師和工作人員的活動。
- 向員工演示新的烹飪技巧和設備。
**設定和維持烹飪職能和活動的目標**
- 制定和實施採購與接收區的指導原則和控制程序。
- 確立目標,包括績效目標、預算目標和團隊目標等。
- 傳達安全程序的重要性,詳細說明程序規範,確保員工瞭解安全規範,監控與安全有關的流程和程序。
- 管理部門可控費用,包括食品成本、用品、制服和設備。
- 參與責任領域的預算流程。
- 瞭解並實施品牌的安全標準。
**確保滿足烹飪標準和責任**
- 為菜品開發提供指導。
- 監控生熟食品的品質,確保符合標準。
- 確定應如何呈現菜肴,並進行裝飾性美食展示。
- 認可優質的產品、展示和風味。
- 確保符合食品處理和衛生標準。
- 遵循所有食品的適當處理方法和溫度。
- 確保員工取得必需的食品處理和衛生認證。
- 維護食品採購、接收和儲存標準。
- 定期準備和烹飪或為特殊客人或場合準備和烹飪各種類型的食品。
**確保卓越的客戶服務**
- 表現和支援超越預期的服務行為,實現客戶滿意並保留客人。
- 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。
- 管理日常運營,確保品質和標準,且每天滿足客戶的期望。
- 表現出賓客接待方面的領導力,體現卓越的客戶服務,並為客戶關係營造積極的氛圍。
- 與客人互動並獲得對產品品質和服務水準的回饋。
- 回應並處理客人的問題和投訴。
- 授權員工提供卓越的客戶服務。制定指導方針,讓員工瞭解有關期望和因素。確保員工接受持續培訓以瞭解客人的期望。
- 審查評論卡、客人滿意度結果和其他資料,以確定改善的方面。
**管理和開展人力資源活動**
- 識別他人的發展需求,並指導、輔導或以其他方式幫助他人提升知識或技能。
- 確保員工受到公平、公正的對待。
- 培訓廚房員工關於出色烹飪和美觀菜盤展示的基本原則。
- 執行直接上級經理的績效考核流程。
- 關於食品知識和食譜組合培訓,與宴會廚師和餐飲部互動。
- 觀察員工的服務行為並向個人和/或經理提供回饋。
- 管理責任領域的員工漸進性懲處程序。
- 確保根據標準和當地運作程序(SOP 和 LSOP)完成懲戒程序和存檔,並支援同事評議流程。
**其他責任**
- 透過電話、書面形式、電子郵件或親自向執行團隊、經理和主管、同事和下屬提供資訊。
- 分析資訊和評估結果,以選擇最佳解決方案並解決問題。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_
瑞吉酒店及度假酒店是永恆魅力與開拓精神兼具的行業典範,50 多家豪華飯店和度假飯店遍布全球各地繁華都市,締造精妙優雅的住宿體驗。自 20 世紀初約翰-雅各-艾斯特四世在紐約率先開設瑞吉酒店以來,瑞吉便是雅緻體驗與定制服務的象徵,親切的非凡待客師團隊和瑞吉的標誌性管家服務,力求為賓客呈獻經典格調與現代氣息融合的超凡體驗。我們誠邀您加入瑞吉酒店開拓一番事業。加入瑞吉酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
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