Technical Customer Service Operations Manager Wewow
hace 3 semanas
**At weWow, we're on an exciting mission to transform customer service with a unique blend of human talent and advanced technology. As we pivot towards becoming a leading player in the tech-driven customer service landscape, we're seeking an ambitious and hands-on Technical Customer Service Operations Manager to help spearhead this transformative journey.**
**how to wow.**
- Manage a large team of customer service representatives and ensure they provide top-tier service to our clients, both through traditional channels and AI-enabled tools
- Oversee the implementation, adoption, and operation of customer service tech tools for multiple clients
- Collaborate directly with clients to understand their needs, troubleshoot problems, and consistently improve the customer experience
- Identify, track, and analyze key performance indicators to drive continuous improvement and efficiency
- Participate in hiring, training, and development of customer service teams to maintain the highest service quality
**wow factor.**
- 3+ years of experience in a tech-focused customer service or operations role. Experience in managing teams is a plus
- Proficiency in customer service software, databases, and CRM tools. Knowledge of AI and automation tools in customer service is a strong advantage
- Exceptional problem-solving skills and ability to implement solutions quickly
- Excellent client-facing and internal communication skills, both verbal and written
- Strong willingness to learn and grow in a dynamic, fast-paced environment
**wow experience.
- The chance to be at the forefront of weWow’s exciting pivot and transformation
- Direct collaboration with the founding team and management
- An attractive bonus scheme that rewards success and contribution to the company's growth
- The opportunity to make a significant impact on how businesses handle customer service
At weWow, we believe in empowering our people to drive their career trajectory. Here, you'll work directly with our founding team, clients, and various stakeholders, making a meaningful impact on our business from day one. You'll also be a part of our exciting transformation journey, directly influencing how we shape our services to redefine the customer service industry. Competitive salary and attractive bonus schemes are just the icing on the cake.
-
Hands-on Chief Technology Officer
hace 7 días
Valencia, España weWow A tiempo completoAre you a visionary leader with a passion for technology-driven transformation? Do you thrive on the challenge of revolutionizing customer experiences through innovative tech solutions? If you're ready to shape the future of customer service by combining cutting-edge technology with exceptional human talent, weWow invites you to join us as our Chief...
-
European Customer Service Operations Manager
hace 4 semanas
Valencia, España MSX INTERNATIONAL A tiempo completoMSX IBERIA is growing! As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**. The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The...
-
Customer Operations Manager
hace 4 semanas
Valencia, España Moonshot A tiempo completoOur partner is on an exciting mission to transform customer service with a unique blend of human talent and advanced technology. As they pivot towards becoming a leading player in the tech-driven customer service landscape, they're seeking an **ambitious and **tech-savvy Customer Operations Manager **to help spearhead this transformative journey. You'll...
-
Data Protection and Contract Compliance Officer
hace 7 días
Valencia, España weWow A tiempo completoAre you passionate about safeguarding customer data, ensuring regulatory compliance, and fostering strong customer relationships through robust contract management? Do you have a keen eye for detail, a commitment to data protection, and a knack for managing contractual agreements? If so, weWow is looking for you to join our team as a Data Protection and...
-
Recruitment Internship
hace 3 semanas
Valencia, España weWow A tiempo completoAre you looking to develop yourself during your internship period? And get a well-rounded experience within the world of recruitment? Great, we are able to help each other grow! We are looking for a Recruitment Intern to join our People department, and help us attract the best talent. At weWow, we are not looking for people who fit our culture, but add to...
-
Customer Service
hace 6 días
Valencia, España BAXTER A tiempo completo**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Customer Service
hace 4 semanas
Valencia, España Baxter A tiempo completoThis is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Internship Workspot Happiness
hace 4 semanas
Valencia, España weWow A tiempo completoweWow is a dynamic and innovative startup company committed to providing exceptional customer service through human talent and cutting edge technology. And as we prioritize the well-being of our team, offering daily breakfast and healthy lunches to ensure a nourishing work environment, we are looking for a Kitchen Support Intern! As our new kitchen...
-
Customer Success Operations Manager
hace 4 semanas
Valencia, España sesametime A tiempo completo¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Success Operations Manager.** Al habla **Sesame HR **, la solución digital que ayuda a equipos de Recursos Humanos, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. En los últimos tres años, hemos...
-
Customer Service Support
hace 4 semanas
Valencia, España Hays A tiempo completoImportante grupo empresarial internacional especializado en la distribución de materias primas y productos químicos y plásticos para la industria, busca incorporar a su plantilla un/a Customer Service and Back Office Support para posición en el centro de Valencia. Como futuro Customer Service and Back Office Support tus principales funciones se...
-
Complaints Team Lead Fintech Company
hace 4 semanas
Valencia, España weWow A tiempo completo**weWow’s continued objective is to deliver the most impactful Customer Experience and Quality through our smart and energetic talents with the goal to increase customer retention.** **about the brand** - A financial tech brand pioneering in online money transfers_ The aim of our client is to make international money transfers cheap, fair and simple....
-
Customer Service Sales Representative
hace 5 días
Valencia, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Service Sales Representative for their office in Valencia. You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in...
-
Customer Service Coordinator- Emea
hace 6 días
Valencia, España Tomra A tiempo completoCompany Description About TOMRA Food: TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths...
-
Dutch Speaking Audi Customer Service
hace 4 semanas
Valencia, España Patrique Mercier Recruitment A tiempo completo**_Are you a cars enthusiast? Grab the chance to join the Audi Customer Service team!_**: We are dedicated in providing exceptional customer support for **Audi’s innovative infotainment system.** Our company equips newly hired representatives with a complete paid training by instructors. **What you will do**: - Respond to customer inquiries for Audi’s...
-
German-speaking Customer Service Sales Representative
hace 4 semanas
Valencia, España Multilingual Jobs Worldwide A tiempo completoDescription Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.As a Customer Service Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat,...
-
Customer Service Sales Representative
hace 2 días
Valencia, España Webhelp A tiempo completo**Location** - Valencia, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix** and work with energetic people who strive to enjoy every day. We are looking for a **German-speaking Customer Service Sales Representative (on-site)** to join one of our exciting...
-
German-speaking Customer Service Sales Representative
hace 2 semanas
Valencia, España Multilingual Jobs Worldwide A tiempo completoDescription: Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.As a Customer Service Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales...
-
German-speaking Customer Service and Sales
hace 4 semanas
Valencia, España City Job Offers A tiempo completo**German-speaking Customer Service and Sales Representative in Valencia** Do you have strong communication skills? Are you a customer-driven person? If you have IT knowledge, and proven experience in this field, this offer is for you! We are looking for self-motivated people passionate about communications and eager to develop their...
-
Customer Service con Inglés
hace 4 semanas
Valencia, España Hays A tiempo completoMultinacional ubicada en Valencia (Alzira), necesita incorporar un/a Customer Service con inglés para su departamento de atención al cliente. **Las principales funciones de la persona seleccionada serán**: atención telefónica, gestión de los clientes, gestión de pedidos y grabación de datos, introducir los datos de los pedidos en el sistema,...
-
Customer Service Manager
hace 2 semanas
Valencia, España Dachser A tiempo completo¿Cuáles serían tus funciones?Liderar el equipo de Team leaders y departamento de customer service.Seguimiento proactivo de la gestión de incidencias.Análisis de problemas e implantación de mejoras del departamento.Garantizar la realización y gestión de los procedimientos corporativos.Guiar el desarrollo de las personas y sus competencias.Condiciones...