Customer Service

hace 4 semanas


Valencia, España Baxter A tiempo completo

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter:

We have a great opportunity for Customer Service & Technical Support Rep. to join our site in Valencia.

If you are a passionate about customer service and if you are tecnhically savvy and are looking for a place where you choose to work with talented and dynamic people whose primary focus is to save and sustain lives. Then we would love to hear from you.

What are your responsibilities?

Provide customer service and remote technical support by managing remote interaction with customers to resolution, assuring high customer satisfaction Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) in an efficient, accurate and professional manner. Formally document customer complaints / service notifications and interactions, in line with company guidelines. Accurately diagnose and troubleshoot customers’ technical problems, provide responses regarding general questions, service products, spare part number identification and pricing. Create a service order or escalation if a remote solution cannot be offered. Transfer complaints for investigation and resolution to the relevant people and or departments when necessary. Provide product module configuration instructions and use training per DFU and authorized materials. Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers and colleagues within Sales & Marketing, Customer Services, Product Services and R&D/ Engineering. Develop and maintain strong working relationships with distributors, customers, technical service providers and colleagues within Sales & Marketing, Customer Services, Products Services, Field Services and R&D/Engineering. Other duties may be assigned as needed.

We are presently seeking people who have/are:

Minimum Vocational Training degree (Formación Profesional) Minimum of 2 years of customer service experience and/or experience with providing technical support, troubleshooting. Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability. Knowledge of one or more software programming languages would be a significant advantage.​ Excellent communication skills on different levels. Customer focused mindset. Ability to switch quickly between tasks and processes. Strong time management / planning skills. Fluency in English and Spanish, another European language would be a bonus

Why do you want to work at Baxter?

Competitive total compensation package Professional development opportunities High importance placed on work life balance (Family Responsible Certificate EFR) Flexible benefits (childcare vouchers, employee discounts, etc.) Commitment to growing and developing an inclusive and diverse workforce – Baxter Spain holds the DIE certificate "Equality in the Workplace" that is awarded by the Ministry of Health, Social Services and Equality since 2016. You can read more about our values atwww.baxter.es
  • Customer Service

    hace 7 días


    Valencia, España Hays A tiempo completo

    Abrimos nuevas posiciones de Customer Service junto a uno de nuestros clientes ubicados en Oliva, Valencia. Buscamos profesionales orientados a atención al cliente y back office para gestionar diferentes carteras de clientes a nível internacional, en este caso Holanda y Francia. **Si cuentas con**: Experiência como Customer service de entre 2 a 3...

  • Customer Service

    hace 1 semana


    Valencia, España Grupo Crit A tiempo completo

    **Descripción**: Do you speak native German? Do you speak English level B2-C1? Do you have customer orientation? Then this job offer is for you! **Responsibilities**: Information on order tracking and telephone assistance on queries about our product, accompanying the customer until the sale is closed. the customer until the closing of the sale. Customer...


  • Valencia, España Melt Group A tiempo completo

    Desde **Melt Group**, estamos seleccionando un/a **Customer Service Manager**, para **importante multinacional **del sector industrial con **sede en la zona de la Safor (Valencia).** **Reportando a gerencia**, esta persona será la **responsable de liderar la organización del servicio de atención al cliente **para garantizar la ejecución de la entrada de...


  • Valencia, España Adecco A tiempo completo

    Description Hello! Do you speak bilingual Dutch or are you native? Do you want the opportunity to work in a German multinational? If you have communication skills and want to help Dutch clients, sign up for this offer! We are looking to incorporate agents into the international team of the customer service center located in the city of Valencia, with...


  • Valencia, España MSX INTERNATIONAL A tiempo completo

    MSX IBERIA is growing! As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**. The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The...

  • Customer Service

    hace 1 semana


    Valencia, España Grupo Crit A tiempo completo

    **Descripción**: Do you speak native Dutch? Do you speak English level B2-C1? Do you have customer orientation? Do you live in Tenerife? Then this job offer is for you! **Responsibilities**: Information on order tracking and telephone assistance on queries about our product, accompanying the customer until the sale is closed. the customer until the...

  • Customer Service

    hace 4 días


    Valencia, España BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Valencia, España Adecco A tiempo completo

    Description Hello! Do you speak bilingual Dutch or are you native? Do you want the opportunity to work in a German multinational? If you have communication skills and want to help Dutch clients, sign up for this offer! We are looking to incorporate agents into the international team of the customer service center located in the city of...


  • Valencia, España Tomra A tiempo completo

    Company Description About TOMRA Food: TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths...


  • Valencia, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Service Sales Representative for their office in Valencia. You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in...


  • Valencia, España KGR A tiempo completo

    We are reruiting an English speaking Quality Analyst Customer Service for an international company in Valencia. **Role**: - Conduct quality review on Customer Support agents - Accompany quality assessments with meaningful and constructive feedback, while helping agentsto improve their quality performance - Maintain comprehensive knowledge of Customer...


  • Valencia, España KGR A tiempo completo

    We are reruiting an English speaking Quality Analyst Customer Service for an international company in Valencia. **Role**: - Conduct quality review on Customer Support agents - Accompany quality assessments with meaningful and constructive feedback, while helping agentsto improve their quality performance - Maintain comprehensive knowledge of Customer...


  • Valencia, España Webhelp A tiempo completo

    **Location** - Valencia, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix** and work with energetic people who strive to enjoy every day. We are looking for a **German-speaking Customer Service Sales Representative (on-site)** to join one of our exciting...


  • Valencia, España Recruit 4 work A tiempo completo

    Are you a people person and like helping others than this position is for you! We can offer you a position in an ambitious, energetic and people driven company in which you are able to help customers with their questions. All of this is possible in the beautiful city of Valencia in Spain. So you are not only able to start a new job but also experience the...


  • Valencia, España Multilingual Jobs Worldwide A tiempo completo

    Description Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.As a Customer Service Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat,...


  • Valencia, España Multilingual Jobs Worldwide A tiempo completo

    Description: Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.As a Customer Service Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales...


  • Valencia, España City Job Offers A tiempo completo

    **German Customer Service and Sales Representative in Valencia** We are looking for German Customer Service and Sales Representative for a leading company in new technologies based in Valencia **Your Responsibilities**: - Handle and close incoming calls - Maximize store revenue by upselling and cross-selling products - Online Store promotions and...


  • Valencia, España City Job Offers A tiempo completo

    **German-speaking Customer Service and Sales Representative in Valencia** Do you have strong communication skills? Are you a customer-driven person? If you have IT knowledge, and proven experience in this field, this offer is for you! We are looking for self-motivated people passionate about communications and eager to develop their...


  • Valencia, España City Job Offers A tiempo completo

    Do you speak German? Are you efficient and customer focus? Do you live in Valencia or you are planning to move there? We are hiring German Customer Service and Sales Representatives for a prime tech company! Your main responsibilities will be to provide high quality customer service while upselling and cross-selling the company’s products. ** Your...


  • Valencia, España Grupo Crit A tiempo completo

    **Descripción**: Are you passionate about customer service? ¿Do you speak German? ¿Do you speak Spanish? Then this job offer is perfect for you! We are looking for Customer service agents with native or C1-C2 level of German + Spanish for an important company. Information on order follow-up and telephone assistance regarding inquiries about our...