German-speaking Customer Service Sales Representative

hace 3 semanas


Valencia, España Multilingual Jobs Worldwide A tiempo completo
Description:

Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.


As a Customer Service Sales Representative in our team, you will:

  • Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requests
  • Fast and effective reply to inbound queries
  • Make outbound calls when necessary to solve issues with customers and different internal business units
  • Create quotes and follow up with cross-selling / up-selling and a proactive and service attitude
  • Ensuring personal knowledge of the Store portfolio and Post sales process is maintained
  • Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order, and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient, and customer-centric approach

Requirements:

You’ll be a great match if you:

  • Are bilingual or proficient in German and fluent in English
  • Have a minimum of 1 year of relevant experience
  • Have strong communication skills
  • Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
  • Are customer-driven and motivated to work in sales
  • Are achievement and target-oriented
  • Have IT knowledge and technical understanding
  • Have a strong personal interest & curiosity in IT products and applications
  • Have real capability to listen to customers
  • Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
  • Have exceptional customer and customer care skills

Offer:

Your benefits: 

  • Great office location in Valencia
  • Full paid training about the company and the project you will be working on
  • Career development program and specialized courses 
  • Full time 39 hours/week contract: Monday to Friday from 08:30 to 17:30
  • Part time 20 hours/week contract: Monday to Friday from 13:30 to 17:30
  • Base salary + Bonus
Skills/ Customer Service,Sales,Communication

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