Customer Operations Manager
hace 2 semanas
Our partner is on an exciting mission to transform customer service with a unique blend of human talent and advanced technology. As they pivot towards becoming a leading player in the tech-driven customer service landscape, they're seeking an **ambitious and **tech-savvy Customer Operations Manager **to help spearhead this transformative journey.
You'll work directly with our founding team, clients, and various stakeholders, making a meaningful impact on our business from day one. You'll also be a part of their exciting transformation journey, directly influencing how they shape their services to redefine the customer service industry. Competitive salary and attractive bonus schemes are just the icing on the cake.
**Responsibilities**:
- Manage a large team of customer service representatives and ensure they provide top-tier service to our clients, both through traditional channels and AI-enabled tools.
- Oversee the implementation, adoption, and operation of customer service tech tools for multiple clients.
- Collaborate directly with clients to understand their needs, troubleshoot problems, and consistently improve the customer experience.
- Identify, track, and analyze key performance indicators to drive continuous improvement and efficiency.
- Participate in hiring, training, and development of customer service teams to maintain the highest service quality.
- 3+ years of experience in a tech-focused customer service or operations role
- Experience in managing teams (directly or indirectly)
- Proficiency in customer service software, databases, and CRM tools.
- Knowledge of AI or automation tools in customer service is an advantage.
- Exceptional problem-solving skills and ability to implement solutions quickly.
- Excellent client-facing and internal communication skills, both verbal and written.
- Strong willingness to learn and grow in a dynamic, fast-paced environment.
If you're excited to join a young, ambitious team and shape the future of tech-driven customer service, we'd love to hear from you
-
Technical Customer Service Operations Manager Wewow
hace 1 semana
Valencia, España weWow A tiempo completo**At weWow, we're on an exciting mission to transform customer service with a unique blend of human talent and advanced technology. As we pivot towards becoming a leading player in the tech-driven customer service landscape, we're seeking an ambitious and hands-on Technical Customer Service Operations Manager to help spearhead this transformative...
-
Operations Manager
hace 1 día
Valencia, España Octopus Energy A tiempo completoWe’re looking for a talented Operations Manager to join our team to help define what the world thinks of Octopus Energy Spain You will be joining a growing Operations team and will play a key part in helping to streamline processes, and take the lead on implementing new approaches and effective ways of working. This is a great opportunity to use creative...
-
Operations Manager
Encontrado en: beBee S ES - hace 4 semanas
Valencia, España Hard Rock Hotel and Casino A tiempo completoOverview Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock! Responsibilities Hard Rock Cafe is seeking a talented Restaurant Operations...
-
Customer Service Manager
hace 1 día
Valencia, España KIO NETWORKS A tiempo completo**KIO Networks España** es una empresa especializada en servicios de Cloud Computing e infraestructura como servicio. Estos servicios, que comenzaron en 2014, se prestan desde un centro de datos **TIER IV** de última generación habiendo construido desde entonces una empresa sólida y en continuo crecimiento, gracias a nuestro enfoque completamente...
-
Senior Customer Success Manager
hace 7 horas
Valencia, España Fritz&Muller A tiempo completoSenior Customer Success Manager (SaaS) Influencer Marketing Buscamos un Senior Customer Success Manager (SaaS) para una Multinacional Española con más de 15 años en la gestión de campañas de **marketing de influencers y social commerce.** **RESPONSABILIDADES** - Actuar como el principal enlace entre LA AGENCIA y los clientes, cultivando relaciones...
-
Llp - Sustainability Manager
hace 1 semana
Valencia, España DHL A tiempo completoSustainability Manager Vacancy Is Logistics your passion? Logistic is future! Logistics Passion and your future in DSC Valencia Spain, the better place to work! Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy being part of a committed team that works together to create a...
-
Junior Payment Operations Associate, Pay-Ins
Encontrado en: Talent ES C2 - hace 1 semana
Valencia, España Flywire A tiempo completoJob DescriptionThe Opportunity We, at Flywire, are seeking a motivated and hardworking Payment Operations Associate, Pay-Ins to manage and streamline the payment process in Flywire. In this role, you will work to optimize, fund movement and reconciliation across global accounts, to optimize current partner relationships and identify areas for improvement....
-
German-speaking Customer Success Manager
hace 2 semanas
Valencia, España City Job Offers A tiempo completoSolving problems and assisting clients is your thing? A German Speaker living in Valencia? We have an awesome opportunity available **Job Overview** This is what you tell people at parties: I am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe. This is one of the world's best Hotel...
-
Llp - Control Tower Manager
hace 6 días
Valencia, España DHL A tiempo completo**Control Tower Manager** / Operations Manager Do you want to develop your professional career in a large international company? Are you interesting in big opportunities? Please keep reading! DHL Supply Chain Valencia Center of Excellence is plenty of job opportunities to start or further develop your career in Logistic sector. Join us in an International...
-
Senior Customer Success Manager
Encontrado en: beBee jobs ES - hace 1 semana
Valencia, Valencia, España Fritz&Muller A tiempo completoLA EMPRESABuscamos un Senior Customer Success Manager (SaaS) para una Multinacional Española con más de 15 años en la gestión de campañas de marketing de influencers y social commerce.Este rol se centrará en la gestión de relaciones con los clientes existentes, así como en la identificación y aprovechamiento de oportunidades para escalar cuentas y...
-
Customer Success Project Manager
Encontrado en: beBee jobs ES - hace 2 días
Valencia, Valencia, España Inversiva A tiempo completo¿Te encanta resolver problemas y dejar a la gente feliz? ¿Sientes que puedes crear una experiencia de atención al cliente que marque la diferencia? Entonces esta posición podría ser para tiComo Customer Support Project Manager, serás el cerebro detrás de nuestras iniciativas para hacer sonreír a nuestros clientes. Trabajarás mano a mano con nuestros...
-
Llp - Carrier Compliance Manager
hace 1 semana
Valencia, España DHL A tiempo completoCarrier compliance Manager Vacancy Is Logistics your passion? Logistic is future! Logistics Passion and your future in DSC Valencia Spain, the better place to work! **Top Employer Certified Europe** Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy being part of a committed team...
-
Customer Care Manager
Encontrado en: Talent ES C2 - hace 1 semana
Valencia, España Odoo A tiempo completo Atención al cliente Adaptabilidad Autonomía Competencias administrativas Habilidades técnicas Responsibilidades Gestionar una cartera de +/- 1000 clientes del mass-market, desarrollando el equilibrio adecuado entre automatización (low touch) y acciones manuales (high touch) según el contexto. Facilitar la incorporación exitosa de nuevos clientes....
-
Customer Care Manager
Encontrado en: Talent ES C2 - hace 4 días
Valencia, España Odoo A tiempo completo Competencias administrativas Atención al cliente Adaptabilidad Autonomía Habilidades técnicas Responsibilidades Gestionar una cartera de +/- 1000 clientes del mass-market, desarrollando el equilibrio adecuado entre automatización (low touch) y acciones manuales (high touch) según el contexto. Facilitar la incorporación exitosa de nuevos clientes....
-
Customer Training Manager
hace 7 horas
Valencia, España EGYM GmbH A tiempo completo**Tus tareas**: **¿Quieres contribuir a acercarnos a nuestra misión "Queremos que el gimnasio funcione para todos" y ayudarnos a establecer EGYM como la solución de fitness número uno en España? Entonces únete a nuestro equipo ya que estamos buscando un Customer Training Manager (h/m/d) con base en Valencia y ayúdanos a llevar la historia de éxito de...
-
Manager Customer Service
hace 3 días
Valencia, España Dachser A tiempo completoSus tareas Liderar el equipo de Team leaders y departamento de customer serviceSeguimiento proactivo de la gestión de incidenciasAnálisis de problemas e implantación de mejoras del departamentoGarantizar la realización y gestión de los procedimientos corporativosGuiar el desarrollo de las personas y sus competenciasCondiciones para constituirse en...
-
Account Manager
hace 7 horas
Valencia, España Zoho Corporation B.V. A tiempo completoAre you a skilled relationship-builder with a passion for technology? Zoho is looking for a talented, enthusiastic, results-driven and highly motivated Account Manager to join our dynamic team in Europe. As an Account Manager, you will be responsible for nurturing and growing client relationships, driving sales, and ensuring customer success with our suite...
-
Llp - Implementation & Projects Manager
hace 1 semana
Valencia, España DHL A tiempo completo**Implementation and Project Manager** Logistic is future! Logistics Passion and your future in DSC Valencia Spain, the better place to work! **Top Employeer Certified Spain and Europe** Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy being part of a committed team that works...
-
Customer Program Management Analyst
hace 2 días
Valencia, España Celestica A tiempo completoReq ID: 115244 Remote Position: No Region: Europe Country: Spain State/Province: La Pobla De Vallbona City: Valencia **Position Summary**: **Key Responsibilities**: - Works as a key member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop...
-
Senior Account Manager
hace 7 horas
Valencia, España Zoho Corporation B.V. A tiempo completoAre you a skilled relationship-builder with a passion for technology? Zoho is looking for a talented, enthusiastic, results-driven and highly motivated Senior Account Manager to join our dynamic team in Europe. As a Senior Account Manager, you will be responsible for nurturing and growing client relationships, driving sales, and ensuring customer success...