Manager Customer Service

hace 2 semanas


Valencia, España Dachser A tiempo completo

Sus tareas Liderar el equipo de Team leaders y departamento de customer serviceSeguimiento proactivo de la gestión de incidenciasAnálisis de problemas e implantación de mejoras del departamentoGarantizar la realización y gestión de los procedimientos corporativosGuiar el desarrollo de las personas y sus competenciasCondiciones para constituirse en agente de cambio, proactividad y empoderamiento, visualizando oportunidades y proponiendo mejoras.Habilidades analíticas, lógicas y racionales, con expertise en manejo de bases de datos.Capacidad de liderazgo de equipos para llevar adelante las tareas.Skills para resolver problemas y para trabajar bajo presión.Capacidad para identificar los riesgos críticos del negocio y evaluar los controles mitigantes necesarios.Habilidades organizativas y de planificación.Excelentes relaciones interpersonales internas y externas.Monitorización de KPI's y desarrollo de mejoras internas.Implementar el proyecto corporativo Customer Experience. Buscando la mayor satisfacción del cliente. Sus calificaciones Formación, FP / Grado en administración de empresas, marketing, comunicación o un campo relacionado. Experiencia mínima de tres años en servicio al cliente o un puesto similarInglés hablado y escrito, valorable un segundo idiomaGestión de EquipoOrientación a clientesProactividad y trabajo en equipoLiderazgo Lo que ofrecemos Incorporación a una multinacional líder en el Sector de Transporte y Logística.Posibilidad de desarrollo profesional y aprendizaje continuo dentro de una multinacional líder en Transporte y Logística.Contrato indefinido.Acceso a retribución flexible.Página de descuentos corporativos en muchas marcas (Solo por pertenecer a DACHSER).



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