Llp - Control Tower Manager

hace 3 semanas

Valencia, España DHL A tiempo completo

**Control Tower Manager** / Operations Manager

Do you want to develop your professional career in a large international company? Are you interesting in big opportunities? Please keep reading DHL Supply Chain Valencia Center of Excellence is plenty of job opportunities to start or further develop your career in Logistic sector. Join us in an International and multicultural environment with hybrid work system, flexibility and plenty of development opportunities

**Role purpose**

You will be responsible for:

- Developing processes to manage international cargo movements, using the DHL Transport Management System (TMS) linked to different customer solutions and ERPs.
- Supporting the definition of the relevant performance KPIs and associated target levels, owning the accountability to meet the agreed service speed and quality levels
- Managing and developing the capabilities of the control tower team, through strong active leadership paired with succession planning focus, business expertise and change management approac
- Achieving and maintaining in a sustainable manner the agreed Control Tower productivity levels
- Working closely with all stakeholders to provide the best supply chain solution, actively supporting the agreed savings targets for the business unit
- Validating and managing the implementation of new business process improvements and service improvements from an operational perspective before launch
- Actively collaborating with the Value Creation team to develop continuous improvement concepts to meet and exceed customer needs
- Actively collaborating with the Procurement and Carrier Management team providing the required operational support to agreed transport purchasing and carrier management agendas
- Actively collaborating with the Warehousing Management team to operationally support the delivery of the warehousing improvement agenda
- Customer management at operational level with defined customer representatives
- Deputing for the Head of Account as per business requirements, supporting a wider business agenda

**Requirements for the job**

**Mandatory**
- Senior knowledge of the characteristics of the supply chain, materials management and transport.
At least 5 years of experience in supervision / management in freight transport and / or experience in a logistics environment
- Previous experience in operating a 3PL or 4PL operation using a Transport Management System integrated to customer systems
- Proven record of successful team management, active leadership, and team engagement experience
- Fluent Spanish and English language required (English is the business language)

**Preferred requirement.**
- Strong analytical skills.
- Customer relationship management skills.
- Excellent communication and change management skills.
- Able to perform within a matrix organization with diverse cultures and wide international geographical spread
- Very good teamwork skills.
- Very good Presentation skills.
- International road cargo experience - including customs regulations

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