Partner Manager

hace 2 meses


Madrid, España Amazon EU SARL (Spain Branch) A tiempo completo

Ability to think and react in a high-energy, fast-paced environment
- Excellent written and verbal communication and presentation skills
- Ability to handle issues and implement action plans
- Proven ability to effectively manage relationships with internal and external stakeholders.
- B.A. or B.S. in Business, Finance, Economics or other quantitative discipline.

This is a Fixed Term (mat cover) contract role.

The Payments Business Operations Partner Manager is responsible for helping drive operational excellence within payments. This role will support external payment partners to push excellence and a world class customer experience for mutual customers globally. This role will also partner with internal customers to identify points of friction, build a business case, propose requirements and advocate for customer experience improvement projects. This role is required to serve as a hands-on data manager, resolving escalations, gathering data and supporting projects.

Key job responsibilities
- Facilitating relationships with third party partners and internal customers
- Drive projects to improve customer pain points within the larger Payments organization and with businesses / services across Amazon
- Identifying operational gaps and proposing operational requirements for new projects
- Resolving customer impacting issues
- Partnering with internal teams to support new payment products or functionality post launch
- Developing metrics for assessing performance and trends
- Conducting dive deeps in all areas of your product responsibilities
- Demonstrating significant annual efficiency improvements
- Relevant work experience in banking, payment industry or customer service
- Superb conceptual thinking, analytical and problem-solving skills
- Proven track record of taking ownership and delivering results in a fast-paced, dynamic environment
- Ability to thrive in an ambiguous and constantly changing environment
- language skills (French, Italian)



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