Customer Support: Export

hace 2 semanas


Madrid, España ALK-Abelló A tiempo completo

F

**ields of responsability**
- Give support and collaborate with the ICSS manager in different (local and global) projects
- Follow up the Export-Intercompany customers. Provide outstanding customer service and management the customers complaints/inquiries in a timely and accurate manner
- Follow up of VMI.
- Perform the backorder information
- Enter in SAP system the Export orders, invoicing and prepare the documentation necessary to the Export shipments and dealing customs clearance.
- Management of road and/or air shipments
- Creation and update different documentation in DOCX (SOP, WIN, FRMetc).
- Management of QAchange (TC´s, DEV, QACT, CC´s..etc) related to customer services processes
- Enter issues in HPQC9, testing in SAP and HPQC12 the different projects
- Serialization management and handling of alerts and incidents in EMVO.
- Management of the different reports
- Update and create the materials and customers in SAP system.
- Daily contact with the courier to solve different claims (RECAPS) and booking of road shipments on his website
- Set up data loggers for the different shipments with controlled temperature

**Education**:High School Degree or FP2.

**Experience**:It should be convenient to have at least 1-2 years of experience in shipping activities and Customer Service Department.

**Competence overview**
- Good collaboration skills and motivation.
- English (intermediate level)
- Practical and enquiring approach to problem solving.
- Basic knowledge of international commerce (terminology, concepts, etc..)
- Knowledge of IT tools (excel, powerpoint, word ). Good level of excel is highly appreciated.
- Good collaboration skills, motivation and proactivity.



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