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Customer Support
hace 4 semanas
**Únete a BNKA**
Estamos buscando un **Customer Support** para unirse a nuestro equipo.
**Sobre nosotros**
Somos BNKA, una plataforma financiera global que se dedica a brindar soluciones financieras fáciles de acceder a expatriados que emigran al extranjero. Ofrecemos servicios como cuentas bancarias, tarjetas y transferencias. Nuestra tecnología se basa en blockchain, por lo que tener conocimientos sobre criptomonedas es una gran ventaja.
Como Customer Support tu misión será proporcionar una experiência excepcional a nuestros usuarios, estableciendo un estándar de servicio que refleje la innovación y la confianza que representamos. Tu compromiso es comprender las necesidades individuales de cada cliente y ofrecer soluciones efectivas, construyendo relaciones sólidas y fomentando la lealtad. Eres la cara experta que guía a nuestros usuarios a través de sus experiências financieras digitales, contribuyendo activamente al desafío de construir servicios financieros globales e inclusivos
**¿Qué te ofrecemos?**
- Te ofrecemos la oportunidad de crecer profesionalmente en una startup en pleno desarrollo.
- Trabajo flexible y colaborativo.
- Oportunidad de trabajar en un sector innovador y revolucionario.
- Posibilidad de contribuir activamente a la construcción y crecimiento de la marca.
**¿Qué desafíos te esperan?**
- Gestionar, resolver dudas y reclamos utilizando el CRM contratado para el intercambio de tickets.
- Actualizar información de documentos y preguntas frecuentes
- Interactuar y escalar casos complejos a las áreas competentes
- Atender requerimientos del usuario y hacer las modificaciones pertinentes cuando lo solicite
- Tomar decisiones basadas en las herramientas relacionadas a soporte para brindar una respuesta asertiva
- Cumplir y seguir los lineamientos del sistema de compliance de la empresa.
- Cualquier otra función inherente/asignada al cargo.
**¿Qué necesitamos de vos?**
- Experiência previa en roles de atención al cliente/comunicación digital o remoto
- Excelentes habilidades de interpretación y escritura (inglés y español)
- Es un plus si tienes conocimientos en datos y manejo de herramientas digitales
- Proactividad y empatía con foco en el usuario
- Que seas autónomo, prudente y criterioso
- Lo más importante muchas ganas de aprender
**Modalidad de contratación**
- Este puesto es 100% remoto.
- Contractor, Full time
- Salario : 1200 Euros
Si te apasiona el mundo fintech, eres una persona creativa, innovadora y estás dispuesto a asumir nuevos desafíos, queremos conocerte
Equipo BNKA
Tipo de puesto: Jornada completa
Salario: 1.200,00€-1.250,00€ al mes
Experiência:
- ia previa en roles de atención al cliente/comunicación: 2 años (Obligatorio)
- atención al cliente (inglés - español): 2 años (Obligatorio)
- datos y manejo de herramientas digitales: 2 años (Obligatorio)
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