Customer Support Representative

hace 2 semanas


Madrid, España Jobs for Humanity A tiempo completo
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support:
- Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
- Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
- Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
- Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

2. Account Receivables and Collections:
- Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
- Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
- Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
- Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.

3. Relationship Management:
- Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
- Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
- Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.


Qualifications

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer support or a related field is highly desirable.
- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Proficiency in using customer support software and tools.
- Familiarity with accounting principles and practices is a plus.
- Ability to work independently and in a team-oriented environment.
- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.



Additional Information

Flexible work hours

Company-sponsored events

Paid volunteer days

Educational opportunities

Remote work options

Commuter benefits



  • Madrid, España OVHcloud A tiempo completo

    Web customer support representative M/F/X Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial...


  • Madrid, España Morningstar A tiempo completo

    The Group: The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, and service teams collaborate with our...


  • Madrid, España Resource Group A tiempo completo

    Location: Madrid - Job Type:Permanent - **Sector**: MRO + Production - **Start Date**: 18/04/2024 - **Expiry Date**: 18 May 2025 - **Job Ref**: J531123 Estamos buscando un Responsable de Customer Support para uno de nuestros clientes en Madrid. - We are looking for a Customer Support Responsible for one of our clients in Madrid._ **FUNCIONES** - Facilitar...


  • Madrid, Madrid, España Morningstar A tiempo completo

    About the role:Looking for an opportunity to use your analytical and problem-solving skills as part of a growing multinational team in Madrid? We are looking for someone who is on the hunt for a new challenge in a fast-paced and dynamic environment, supporting some of the finance industry's most prestigious institutions.This role will give you valuable...


  • Madrid, España Oracle A tiempo completo

    Customer Service Analyst 2-Support-22000FKS **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...


  • Madrid, España GrabJobs Teletrabajo Freelance A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary Duties Assist guests with inquiries, address concerns promptly, and deliver outstanding customer service. Handle customer queries via phone and email, providing information on bookings, activities, and Dutch...


  • Madrid, Madrid, España GrabJobs A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary Duties Assist guests with inquiries, address concerns promptly, and deliver outstanding customer service. Handle customer queries via phone and email, providing information on bookings, activities, and Dutch market...


  • Madrid, España Morningstar A tiempo completo

    **The Group**: The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, and service teams collaborate with our...


  • Madrid, España ABB A tiempo completo

    **eMobility Technical Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Madrid, España Taxdown A tiempo completo

    En TaxDown estamos en búsqueda y captura de un/a **Customer Success Representative como Contractor** para que se una a nuestro equipo de Desarrollo de Negocio y Marketing. Y tu misión será clara: Lograr aumentar en número de clientes y empleados de empresas colaboradoras que usan TaxDown. ¡A vender se ha dicho! **¿QUIÉNES SOMOS?**: **Taxdown **nace...

  • Customer Support

    hace 7 días


    Madrid, España BNKA A tiempo completo

    **¡Únete a BNKA!** Estamos buscando un **Customer Support** para unirse a nuestro equipo!. **Sobre nosotros** Somos BNKA, una plataforma financiera global que se dedica a brindar soluciones financieras fáciles de acceder a expatriados que emigran al extranjero. Ofrecemos servicios como cuentas bancarias, tarjetas y transferencias. Nuestra tecnología...


  • Madrid, España Montarelo Consulting A tiempo completo

    **Description of the position**: We are seeking passionate Customer Remote Support Engineers to join our Support team in a permanent, full-time position. We look for several professionals who will supports Jungheinrich to establish and run the technical solution for the customer remote support that enables our aftersales departments to support...


  • Madrid, España Morningstar A tiempo completo

    **About the role**: Looking for an opportunity to use your analytical and problem-solving skills as part of a growing multinational team in Madrid? We are looking for someone who is on the hunt for a new challenge in a fast-paced and dynamic environment, supporting some of the finance industry’s most prestigious institutions. This role will give you...


  • Madrid, España Bitfinex A tiempo completo

    How We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...


  • Madrid, España Bitfinex A tiempo completo

    How We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...


  • Madrid, España Morningstar A tiempo completo

    About the role: Looking for an opportunity to use your analytical and problem-solving skills as part of a growing multinational team in Madrid? We are looking for someone who is on the hunt for a new challenge in a fast-paced and dynamic environment, supporting some of the finance industry’s most prestigious institutions. This role will give you...


  • Madrid, España Morningstar A tiempo completo

    About the role: Looking for an opportunity to use your analytical and problem-solving skills as part of a growing multinational team in Madrid? We are looking for someone who is on the hunt for a new challenge in a fast-paced and dynamic environment, supporting some of the finance industry’s most prestigious institutions. This role will give you...


  • Madrid, España EasyPark Group A tiempo completo

    At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...


  • Madrid, España ABB A tiempo completo

    Sales Supp. Specialist-Customer SupportTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Madrid, España ABB A tiempo completo

    Sales Supp. Specialist-Customer SupportTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...