Customer Support, Training

hace 6 meses


Madrid, España AGCO A tiempo completo

**Making a difference. That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own**

**AGCO IBERIA - **European Sales Office of AGCO Corporation**
- a global leader in the design, manufacture, and distribution of agricultural solutions

**is NOW looking for**:
**Customer Support, Training & Technical Helpdesk**

**Who We Are Looking For**

An opportunity has arisen to join the Customer Support team, working to Customer Support Helpdesk and to coordinate training activities within the Toledo Training Centre, Spain. This position will report into Field Support Manager.

**What You Will Do**

**Customer Support Helpdesk support (60%)**:

- Provide Helpdesk Support for customer related queries for dealers/distributors (Spain & Portugal).
- Provide local support to Field Support team. Role to be based at Toledo Training Centre.
- Technical Helpdesk to manage issues/cases from level 1 and escalate to level 2/3 and return the issues/cases from level 2/3 to level 1.
- Contact/Support to other Technical Helpdesk in SP and on the Globe.
- Support Service Manager for OpEx and accruals related to suppliers’ expenses.
- In some special cases, handle returning of parts, warranty parts, etc.
- Dealing with suppliers; orders, follow up, process and code invoices.

**Customer Support Training coordination (40%)**:

- Ensure training center premises meet AGCO Standards, and management of relationship with all internal and external suppliers for local center, expenses, etc.
- Set-up and get the Toledo Training Center (SP) working for training activities to all levels, H&S included.
- Cooperate with trainers from the CS Field Team and others to provide training at the location or done locally by dealers/distributor or at other premises.
- Coordinate training plan: KPIS, calendar and all logistics associated (classroom availability, catering, equipment transportations
- Training delivery related to AGCO systems.

**What You Will Bring**
- University degree in Agricultural, Industrial or any other similar Engineering is a must.
- 2-5 years of professional experience.
- Intermediate level of English and Spanish native speaker.
- PC literacy with Microsoft Office including PowerPoint, Excel.
- Good communication skills both oral and written.
- Ability to speak in public.
- Goal-oriented, proactive and team working person.

**What You Will Find**
- Challenging and dynamic environment.
- Competitive compensation package.
- Flexibility to work.
- Possibility to grow your professional career within the company nationally and internationally.

**We offer you exciting professional and personal development possibilities.**

**Join Customer Support Team / AGCO IBERIA to grow your career.**

**We are Leading the Way. Together.**

**BE WITH AGCO - MAKE YOUR LIFE DIFFERENT



  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    We are seeking a skilled Customer Service Training Specialist to join our team at Wibit Consulting & Services in Riga, Latvia.About the RoleThis is a full-time position that requires near-native Swedish language skills and fluent English writing and speaking abilities. The ideal candidate will have experience in handling customer service programs, excellent...


  • Madrid, Madrid, España Work International A tiempo completo

    Job Title: Bulgarian Customer Support ConsultantJob Description:We are seeking a highly skilled and fluent Bulgarian-speaking Customer Support Consultant to join our team at Work International. As a Customer Support Consultant, you will be the primary contact for Lufthansa passengers, answering questions regarding flight reservations, cancellations, and...


  • Madrid, España Labster A tiempo completo

    .Here at Labster, we are seeking a Customer Support Representative to be the first point of contact for prospective and current clients through different customer support channels. Our customer support team is passionate about Client Excellence, and understands that every interaction with a customer is an opportunity to impact their experience with our...

  • Customer Support Expert

    hace 3 semanas


    Madrid, Madrid, España Labster A tiempo completo

    Job Title: Customer Support RepresentativeJob Summary: We are seeking a Customer Support Representative to be the first point of contact for prospective and current clients through different customer support channels. This role is responsible for providing exceptional customer service, resolving technical issues, and ensuring a positive experience for our...

  • Training Coordinator

    hace 2 días


    Madrid, España Sagan A tiempo completo

    Job Title: Training CoordinatorLocation: Remote (EST Time zone)Salary Range: up to 2700 USDWork Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge...


  • Madrid, España Cross Border Talents A tiempo completo

    Job Title: Customer Support Specialist Location : Hybrid (Malta) Employment Type : Full-Time Position Overview We are seeking a Customer Support Specialist who is a native or fluent Norwegian speaker to join our team in Malta.In this role, you will provide excellent support to our customers by addressing their inquiries and resolving issues efficiently.This...


  • Madrid, España Labster A tiempo completo

    Here at Labster, we are seeking a Customer Support Representative to be the first point of contact for prospective and current clients through different customer support channels. Our customer support team is passionate about Client Excellence, and understands that every interaction with a customer is an opportunity to impact their experience with our...

  • Customer Support Agent

    hace 2 días


    Madrid, España Capital Recruit A tiempo completo

    About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...


  • Madrid, Madrid, España Invofox A tiempo completo

    Customer Support SpecialistWe're expanding our Customer Relations team at Invofox, the leading document AI for software companies in Europe. As a US-based company with offices in San Francisco and Madrid, we're seeking a Customer Support Specialist to drive growth and customer retention. Responsibilities:Respond to customer queries, complaints, and requests...

  • Customer Support Lead

    hace 6 meses


    Madrid, España Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Care Specialist to join our team at Green Eagle Solutions. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Respond to customer inquiries in a timely and...


  • Madrid, España Labster A tiempo completo

    Here at Labster, we are seeking a  Customer Support Representative to be the first point of contact for prospective and current clients through different customer support channels.Our customer support team is passionate about Client Excellence, and understands that every interaction with a customer is an opportunity to impact their experience with our...


  • Madrid, Madrid, España Work International A tiempo completo

    Job DescriptionAs a Customer Service Consultant, you will be the primary contact for Lufthansa passengers, answering questions regarding flight reservations, cancellations, and online check-in via phone. You will work remotely from the Czech Republic, with the client contributing to your internet connection and providing financial support for travel to the...


  • Madrid, España Cross Border Talents A tiempo completo

    We are looking for a Junior Customer Support Specialist who is a native or fluent Norwegian speaker to join our team in Malta.In this entry-level role, you will assist customers by addressing their inquiries and resolving issues effectively.This position offers a hybrid work model, including on-site training and remote work, with flexible shifts from either...


  • Madrid, Madrid, España Kent Training & Apprenticeships A tiempo completo

    Job Summary:As a Customer Service Representative at Kent Training & Apprenticeships, you will be responsible for delivering high-quality service to customers both internally and externally. This role involves business development, customer relations, and day-to-day use of Microsoft Office.Key Responsibilities:• Gain a full understanding of services to...


  • Madrid, España Cross Border Talents A tiempo completo

    Job Title: Norwegian Customer Support Advisor (Remote - Night & Weekend Shifts) Location: Malta (Remote) Type: Full-time About Us: We are a dynamic and innovative company dedicated to providing top-notch customer support services to our diverse client base. We pride ourselves on our multicultural team and our commitment to excellent customer service. Role...


  • Madrid, España Labster A tiempo completo

    Here at Labster, we are seeking a Customer Support Representative to be the first point of contact for prospective and current clients through different customer support channels.Our customer support team is passionate about Client Excellence, and understands that every interaction with a customer is an opportunity to impact their experience with our...

  • Customer Support

    hace 2 meses


    Madrid, España Invofox A tiempo completo

    We're expanding our Customer Relations team!Invofox is the document AI for software companies. We're the leading technology for these processes in Europe and we're currently expanding worldwide .As a US-based company located in San Francisco (US) and Madrid (Spain), we are actively seeking to grow our team by hiring a Customer Support Specialist . We are...


  • Madrid, Madrid, España Anicare Europe GmbH A tiempo completo

    We are seeking a highly skilled Customer Support Representative to join our team at Anicare Europe GmbH. As a fully remote position, this role offers flexible work arrangements and the opportunity to work independently and as part of a team.In this role, you will play a key part in shaping our customer support policies and procedures. With a growing company,...


  • Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    Customer Support Representative with Norwegian Job Description:We are seeking a skilled Customer Support Representative with Norwegian to join our team at Wibit Consulting & Services (WibitCS). This role involves providing exceptional customer service to our clients, ensuring their online experience is safe and enjoyable.Key Responsibilities:• Respond to...