Customer Experience Support Intern

hace 2 semanas

Madrid, España Thermo Fisher Scientific A tiempo completo

**Customer Experience Support Intern**

Direct Report To: Customer Care Manager, Iberia
Group/Division: Life Sciences
Position Location: Spain - Alcobendas (Madrid)

When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals

Our internship program will give you a chance to get real-world business experience and build your network before graduation. We are seeking an upbeat, responsible intern to join our growing organization. In this position, you will be encouraged to learn the ins-and-outs of our daily routines and procedures. You will focus on learning how our organization runs, and will gain valuable insight that can further your interest in your chosen career field.

Customers throughout the globe rely on our extensive range of products and services—from next-generation instruments to everyday lab essentials to life-saving medicine. If you desire to be a part of an outstanding team, Thermo Fisher Scientific can provide you with the opportunity to work and support teams that enable our customers to make the world healthier, cleaner and safer. Thermo Fisher’s work is carried out by dedicated professionals who want to make a difference. We have many opportunities to offer

**Summary of Internship**

Internship positions provide an opportunity for students to get hands on experience in a commercial environment.

**Functions**:
As part of the Customer Care team in Madrid you will be in contact with customers from Life Sciences organizations, Biotech and Clinical companies or public institutions. You will support our customer experience activities aiming at providing excellent service to our customers.

When joining the team, you will be introduced to many commercial and administrative processes that support the order fulfillment cycle, including quoting and public tenders as well as you will collaborate with diverse parts of the function. You will have a wide portfolio of tasks to complete. Plus test your natural curiosity in challenging status quo, propose for process improvement opportunities and suggestions for efficiency gains.

**Qualifications**:

- Student currently enrolled in classes leading to an accredited Bachelor’s degree - Commercial or Lifesciences field
- Students requiring to complete an internship
- Fluency in English and Spanish
- Desire and motivation to develop a career in Customer experience
- Ability to work independently and as a member of a cross-functional team
- Ability to learn, be mentored, and improve
- Outstanding customer focus
- Accuracy and attention to detail is required in performing all functions of this position.
- Ability to identify and solve problems and to multi-task under deadlines
- Work in close collaboration with key stakeholders such as Sales, Finance, Legal, Operations, to ensure a fast and professional response to our customers’ inquiries
- Good organizational skills and the ability to prioritize effectively
- Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
- Adhere to SOP’s, SLA’s and departmental training guidelines
- Excellent written and oral communications skills are required
- Experience with Microsoft Office package

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