Customer Support Associate

hace 2 semanas


Madrid, España Cabify A tiempo completo

En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes.

Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles y eficientes, generen valor económico, social y medioambiental.

Y no solo es que creamos en ello, sino que trabajamos la magia para hacerlo posible. Si compartes con nosotros el mismo propósito, sigue leyendo porque… Este es tu sitio

En el equipo de Customer Support España estamos buscando la persona idónea para que se incorpore como CS Associate - Offline

Sobre el puesto:

La misión del área de Customer Support es materializar la propuesta de valor de Cabify ofreciendo para todas nuestras audiencias un servicio seguro, fiable y superior. Para esto es necesario generar procesos de alto valor agregado de una forma eficiente y escalable.

Cómo nos ayudarás a cumplir con nuestra misión?

Orientar a conductores en el proceso de onboarding, atender de manera ágil y resolutiva los requerimientos e incidentes de los clientes

Asegurar la calidad en la atención a los clientes en el HUB, respetando los SLA y la disponibilidad en los horarios establecidos .

Garantizar el debido cumplimiento de las leyes de protección de datos de los clientes

Soporte personalizado a los gestores de flota para el alta de conductores, otorgando el seguimiento y acompañamiento por los canales establecidos .

Dar el soporte necesario en campañas y eventos, participando activamente en el despliegue offline en campo.

Gestionar la logística local respecto a la entrega de incentivos y perks, asegurando los stock, coordinación con proveedores y participar activamente en el proceso de entrega en todos los puntos de contacto offline.

Cumplir con todos los protocolos, procesos, reportes y/o políticas establecidos para el desarrollo de las actividades del área.

Lo que estamos buscando:

Experiencia mínima de 1 año en atención al cliente.

Egresado o estudiante universitario de los últimos ciclos (Administración, Marketing, y otros)

Excelente actitud de servicio.

Dominio intermedio de herramientas office .

Disponibilidad para trabajar de manera presencial de lunes a viernes de 9 a 6pm

Qué te ofrecemos?

Somos una empresa llena de gente feliz y motivada… y no queremos que eso cambie Aquí te mostramos algunas razones por las que te encantará formar parte de la familia Cabify.

Contrato indefinido con salario competitivo

Recharge Day: el tercer viernes del mes libre

Crédito mensual para usar en nuestra App de Cabify

Planes de retribución flexible adaptados a tus necesidades

️Descuentos en restaurantes, tiendas y gimnasios

Sala de mascotas para que te traigas el peludo a la oficina

️Equipo de trabajo para que desarrolles todo tu talento



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