Technical Support Engineer
hace 2 semanas
Advanced Services Engineer
Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for
a passionate Advanced Services Engineer to deliver technical support excellence to high profile
customers within the EMEA region.
gather and analyze information and to skillfully develop alternative solutions for customers.
As a member of the Advanced Services Team, you will build and maintain a long-term technical
relationship with your customers, while providing best in class technical solutions. You will work
with research and development groups, sales teams and regional support teams in a fast paced
environment.
For this position, you have to demonstrate experience in participating in the post sales support
escalation processes, which includes pre-sales experience, as well as strong customer facing
skills particular in the telco and large enterprise space.
All positions require strong oral and written communication skills. Oral communication skills
include the ability to speak clearly and persuasively, to listen carefully to ensure full
understanding of the situation, and to respond well to questions when dealing with both
positive and negative situations. All positions also require the ability to write clearly to provide
full information as well as to understand and interpret written information.
Key Responsibilities:
- Advanced troubleshooting on the full range of Fortinet products
- Track, maintain and prioritize technical cases including proper escalation until case
closure
- Take initiatives and ownership of customer incidents to drive for timely resolutions
- Manage customer communications and expectations until the closure of each case
- Build and maintain a long-term technical relationship with your customers
- Participate in customer conference calls or face to face customer meetings to discuss
technical issues
- Reproduce customer environments on lab equipment, recommend potential new
solutions
- Produce reports to summarize service activity and performance
- Report Software/Hardware related issues to R&D department and assure follow-up
- Develop best practices deployment and troubleshooting documentation
- Create technical documentation and bulletins to improve internal and external
knowledge base
Skills and Attributes Requirements:
Job Description
- Strong understanding of data networking protocols, specifically TCP/IP, routing and
switching
- Strong troubleshooting and problem solving skill
- Effective communication and customer handling skills
- Experience in security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN,
- Previously worked in a technical support position with the telco and large enterprise
space.
- Deep working knowledge of Windows, Linux or Unix
- Previous experience on Fortinet products is an advantage
- Educational and Experience Requirements:
- 4-6 years of experience in a technical support role
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an
equivalent combination of training and experience is desirable
- Advanced knowledge of English (written and spoken) other languages are an advantage
LI-NC1
-
Api Technical Support Engineer
hace 6 días
Madrid, España Vonage A tiempo completo**Technical Support Engineer - Voice**: **Vonage Customer Care Mission**: We help customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development,...
-
Resident Engineer
hace 4 semanas
Madrid, España ZF A tiempo completo**What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Resident Engineer
hace 4 semanas
Madrid, España ZF Group A tiempo completoReq ID Madrid, Spain About the team As part of our T&B Div CVS team located in Madrid (Spain), the resident Engineer & Technical Sales Expert, will be in charge to support our T&B customers for all ZF-CVS related products. He/she will work close to the customer providing outstanding technical sales & support to the customer/region/assigned. He/she will...
-
Technical Support Engineer
hace 1 mes
Madrid, España Tillster A tiempo completoTechnical Support Engineer – Tier II ON SITE ROLE MUST BE LOCATED/RESIDE IN MADRID About The Opportunity, And You… Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers Experience Troubleshooting for internal, external customers and some third party entities; diagnose root...
-
Technical Support Engineer
hace 1 semana
Madrid, España Siemens A tiempo completoWe are seeking a highly motivated and skilled **Technical Support Engineer** to join our **Key Responsibilities**: - Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service - Provide timely and effective solutions to meet customer needs - Work...
-
Ip Technical Support Engineer
hace 1 mes
Madrid, España NOKIA A tiempo completo**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...
-
Sr Technical Support Engineer- Strata
hace 4 semanas
Madrid, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Technical Services Systems Engineer
hace 1 mes
Madrid, España Ryanair A tiempo completoRyanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying 154m guests p.a. on 3,000+ daily flights from 82 bases, the group connects over 200 destinations in 40 countries on a fleet of over 500 aircraft, which will enable the Ryanair Group to lower fares and grow traffic to 225m p.a. by...
-
Avionics Engineer
hace 1 mes
Madrid, España Ryanair A tiempo completoRyanair is currently recruiting for a Tech Services Avionics Engineer. Reporting to the Avionics Manager and Deputy Director of Technical Services you will create and issue engineering orders, create technical reports in support of issues (e.g. Incidents; Significant Defects) and liaise with Boeing and equipment manufactures on resolution of technical...
-
Technical Support Engineer
hace 4 semanas
Madrid, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Technical Support Engineer
hace 4 semanas
Madrid, España Sungrow EMEA A tiempo completoYour mission Welcome to your new role at Sungrow, as our Technical Support Engineer in Spain or Germany! Are you curious to learn how you can help us build a sustainable future? Would you like to see how you can contribute to the growth of our clean energy solutions? **Then, have a look at your responsibilities below**: - You'll provide technical support...
-
Technical Sales Engineer
hace 4 semanas
Madrid, España Walters People A tiempo completoExcelente oportunidad como Technical Sales Engineer en empresa multinacional de maquinaria y automatización industrial. **Sobre la posición**: Como Technical Sales Engineer, tu misión principal será desarrollar la cartera de clientes de la empresa. En reporte al Director Comercial, tendrás la oportunidad de desarrollarte con clientes a nível...
-
Technical Support
hace 6 días
Madrid, España UNION ESPAÑOLA FOTOVOLTAICA A tiempo completoHEXING Group, established in 1992, is a multi-national company offering customized sustainable solutions for energy distribution companies with a wide range of revolutionized products. Livoltek, one of HEXING Group subsidiaries, specializes in solar inverters, Energy Storage Systems (ESS), Batteries and EV chargers. **Responsibilities**: 1. Provide...
-
Technical Support Engineer
hace 1 semana
Madrid, España Sungrow EMEA A tiempo completoYour missionWelcome to your new role at Sungrow, as our Technical Support Engineer in Spain or Germany! Are you curious to learn how you can help us build a sustainable future?Would you like to see how you can contribute to the growth of our clean energy solutions? Then, have a look at your responsibilities below: You'll provide technical support for PV,...
-
Senior Technical Support Engineer
hace 6 días
Madrid, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Technical Support Engineer Tax M/h/nb
hace 1 mes
Madrid, España Cegid A tiempo completo**¿Quiénes somos? **:Ven y experimenta una gran variedad de trabajos, ¡únete a nosotros! Cegid es un grupo internacional con más de 4.400 empleados en más de 20 países que apoyan a profesionales en los campos de contabilidad, nóminas y recursos humanos, ERP, fiscalidad y comercio minorista. Cegid diseña soluciones de gestión útiles e innovadoras...
-
Technical Support Engineer
hace 1 semana
Madrid, España Sungrow EMEA A tiempo completoYour missionWelcome to your new role at Sungrow, as our Technical Support Engineer in Spain or Germany!Are you curious to learn how you can help us build a sustainable future?Would you like to see how you can contribute to the growth of our clean energy solutions?Then, have a look at your responsibilities below:- You'll provide technical support for PV, ESS,...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Technical Support Engineer
hace 1 semana
Madrid, España Sungrow EMEA A tiempo completoYour mission Welcome to your new role at Sungrow, as our Technical Support Engineer in Spain or Germany! Are you curious to learn how you can help us build a sustainable future? Would you like to see how you can contribute to the growth of our clean energy solutions? Then, have a look at your responsibilities below: You'll provide technical support...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, España Palo Alto Networks A tiempo completo**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...