Customer Service Team Lead

hace 6 meses

Oviedo, España RHI Magnesita A tiempo completo

**Full time**

**The location of the role is in: Oviedo**

**About the job**

As a Customer Service Team Lead, you will serve as a crucial liaison between our sales and commercial management teams, ensuring the smooth operation of our Order-to-Cash process. Leading a team of approximately 20 customer service representatives, you will provide support and mentorship, addressing personal concerns and fostering professional development. In this role, you will be giving service to our customers belonging to the industrial sector (e.g. cement, lime, non-ferrous metals, aluminum, glass, and EEC). Your primary responsibility will be to foster a supportive environment while managing both personal and business-driven issues within your team. Additionally, you will share responsibility with the Sales department for handling different tasks such as managing stock levels, overseeing accounts receivables management, handling credit management tasks, and supporting sales in demand planning activities, all while implementing and adhering to RHI Magnesita’s internal guidelines and policies within the team.

**In addition, your tasks will include**
- Supporting the sales department in process-related commercial topics
- Handling credit management tasks and accruals according to the sales department instructions
- Managing of customer receivables account

**About You**

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.

**What we expect from you in terms of**

**Education & Skills**
- Higher education in economics or any commercial-related field
- Proficiency in MS Office tools
- SAP SD knowledge would be ideal

**Languages**
- English - Proficient/Fluent
- Any other language is considered an asset

**Work Experience**
- Several years of experience in the field
- Leadership experience would be ideal

**Why you should work for RHI Magnesita**

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

**We offer**
- A permanent contract
- Flexible working hours for the perfect balance between your professional and personal life
- RHIM Academy for your ongoing learning & development, including full LinkedIn Learning catalogue
- Meal allowance
- Private medical insurance
- Possibility of up to 50% home office
- Empowerment to take responsibility and forge your own career success
- Opportunities to learn, lead, and build something new with colleagues from around the world

**Sounds like you?**

**About RHI Magnesita**

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.

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