Team Lead
hace 4 semanas
Job Summary:
We are seeking a highly skilled and experienced Team Lead to join our team at Worksync Solutions Corp. The ideal candidate will have a strong background in healthcare and call center management, with a proven track record of leading high-performing teams and driving business results.
Key Responsibilities:
- Lead and manage a team of call center agents, providing coaching, guidance, and support to ensure excellent customer service and high-quality performance.
- Develop and implement training programs to enhance the skills and knowledge of call center agents, resulting in improved customer satisfaction and reduced turnover.
- Monitor and evaluate call center performance, identifying areas for improvement and implementing corrective actions to ensure compliance with company standards and quality benchmarks.
- Collaborate with other departments and healthcare professionals to ensure seamless service delivery and integration of feedback into team operations.
- Prepare and present regular reports on team performance, client satisfaction, and operational metrics to senior management, identifying trends and areas for improvement and recommending actionable solutions.
Requirements:
- Bachelor's degree in Nursing, Healthcare Management, Business Administration, or a related field.
- Proven experience in a BPO or call center environment, with at least 2-3 years in a supervisory or leadership role.
- Registered nurse credentials are preferred.
Preferred Qualifications:
- Registered Nurse Medical Professional
- Medical Field Background
- BPO Healthcare Account Experience
Skills:
- Leadership: Strong leadership and team management skills with the ability to inspire and guide a team.
- Communication: Excellent verbal and written communication skills, with a focus on clear and effective interaction with both team members and clients.
- Analytical: Strong analytical skills with the ability to interpret performance data, identify trends, and develop strategies for improvement.
- Technical Proficiency: Proficient in using call center software, Zoom, and other relevant tools.
- Problem-Solving: Effective problem-solving skills with the ability to address and resolve complex issues.
Work Environment:
Full-time, Permanent position with a competitive salary of Php20,000.00 - Php30,000.00 per month. Day shift schedule.
-
Agile Team Lead
hace 1 mes
Oviedo, Asturias, España Zemsania A tiempo completoYour role as Agile Team Lead at Zemsania will be to coach and develop your scrum team to achieve their best performance. You will be responsible for planning, preparing, and moderating scrum events, ensuring that your team applies agile principles and practices. As a Team Leader, you will be responsible for 8-10 cross-functional team members, including...
-
Software Development Team Lead
hace 4 semanas
Oviedo, Asturias, España Zemsania A tiempo completoAbout the Role:Zemsania is seeking a highly skilled Software Development Team Lead to join our team. As a Scrum Master and Team Leader, you will be responsible for coaching and developing your scrum team to achieve their best performance.Key Responsibilities:Plan, prepare, and moderate scrum events to ensure the team's success.Challenge and develop your team...
-
Oviedo, Asturias, España Zemsania A tiempo completoJob SummaryWe are seeking a highly skilled Software Development Team Lead to join our international agile team at Zemsania.
-
Oviedo, Asturias, España New Relic, Inc. A tiempo completoAbout New RelicNew Relic is a leading provider of software that helps customers improve the lives of people who make software.We are looking for an experienced Software Engineer to lead our team in Barcelona, Spain.
-
Software Development Team Leader
hace 4 días
Oviedo, Asturias, España Zemsania A tiempo completoJob Title: Software Development Team Leader About UsZemsania is a dynamic and innovative company continuously growing. We are seeking an experienced Scrum Master to lead our software development team.Salary:$120,000 - $150,000 per year based on experience and qualifications.About the RoleWe offer the possibility to play an important role in the development...
-
Highway Structures Technical Lead
hace 3 semanas
Oviedo, Asturias, España Empresa Reconocida A tiempo completoWork with UsWe are Empresa Reconocida, a leading consultancy with a passion for highways projects that improve connectivity, journey times and quality of life. Our team of experts works with high-profile infrastructure organisations to bring ground-breaking work to life.About the RoleWe are seeking a motivated Technical Lead to develop our Swindon-based...
-
Project Safety Lead
hace 4 semanas
Oviedo, Asturias, España Arcelormittal A tiempo completoJob SummaryAs a Project Safety Lead at ArcelorMittal, you will be responsible for establishing and implementing a comprehensive HSSE System that meets statutory requirements and company policies. This includes performing safety audits, ensuring safety is integrated into all project phases, and managing the HSE Procedures Manual.Key Responsibilities•...
-
Agile Team Coordinator
hace 7 días
Oviedo, Asturias, España Zemsania A tiempo completoZemsania is seeking an experienced Agile Team Coordinator to join our dynamic team.About the Role:The successful candidate will play a crucial role in coordinating and organizing international agile teams, ensuring seamless collaboration and effective communication.As a seasoned Scrum Master, you will lead cross-functional teams, guiding them towards...
-
Scrum Master Y Agile Lead Con Inglés, Hibrido
hace 4 semanas
Oviedo, Asturias, España Digital Talent Agency A tiempo completoJob Title: Scrum Master Y Agile Lead Con Inglés, HibridoAbout the Role:We are seeking an experienced Scrum Master and Agile Lead to join our team in a hybrid environment. As a Scrum Master, you will coach your scrum team in the implementation of the company software, planning, preparing, and moderating scrum events. You will challenge and develop your team...
-
Global Productivity Lead
hace 4 semanas
Oviedo, Asturias, España Iff N&B Iberica, S.L. A tiempo completoGlobal Productivity LeadAt IFF N&B Iberica, S.L., we are seeking an exceptional Global Productivity Lead to drive margin expansion through effective supply chain management, sourcing strategies, and business fixed costs modernization. As a key member of our team, you will be responsible for coordinating productivity initiatives within our Flavors Division to...
-
Lead Technical Architect
hace 1 semana
Oviedo, Asturias, España Shinto Tek Consultancy A tiempo completoWe are a rapidly growing B2B SaaS start-up based in Australia, revolutionizing the construction industry with innovative digital solutions. Our platform empowers construction professionals to streamline workflows, enhance collaboration, and optimize project efficiency like never before.About Shinto Tek ConsultancyShinto Tek Consultancy is seeking a highly...
-
Oviedo, Asturias, España Zemsania A tiempo completoJob DescriptionAbout the Role:We are seeking a skilled Scrum Team Coordinator to join our agile software development team at Zemsania. As a key member of our international team, you will be responsible for leading the Scrum Team from a software requirements perspective, breaking down complex requirements into actionable epics and stories.Your Key...
-
Industrial Operations Lead
hace 3 días
Oviedo, Asturias, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Reliability Maintenance Engineering Manager to join our team at Amazon. As a key member of our Reliability Maintenance Engineering (RME) team, you will be responsible for ensuring the safe and efficient operation of our equipment and systems.ResponsibilitiesLead a team of experienced professionals in maintaining...
-
Procurement Center of Excellence Hub Team Leader
hace 4 semanas
Oviedo, Asturias, España International Flavors And Fragrances A tiempo completoJob SummaryThe Procurement Center of Excellence (COE) is seeking a highly skilled and experienced Hub Team Leader to oversee the day-to-day operations of the Procurement Hub and lead a team of procurement specialists responsible for providing procurement support to the IM&S organization.The successful candidate will manage the team's workload, develop and...
-
Donor Services Lead Specialist
hace 1 semana
Oviedo, Asturias, España Oneblood A tiempo completoCompany Overview: At Oneblood, we are committed to saving lives by collecting and providing safe blood products to those in need. As a key member of our team, you will play a vital role in ensuring the success of our blood drives and donor recruitment efforts.Salary: $63,000 - $83,000 per year, depending on experience and qualifications.About the Role: We...
-
Oviedo, Asturias, España International Flavors And Fragrances A tiempo completo**Job Summary**The Procurement Center of Excellence (COE) Hub Team Leader for IM&S (Indirect Materials & Services) will oversee the day-to-day operations of the Procurement Hub and lead a team of procurement specialists responsible for providing procurement support to the IM&S organization. The Team Leader will manage the team's workload, develop, and...
-
Audit Supervisor Spain
hace 4 semanas
Oviedo, Asturias, España ArcelorMittal A tiempo completoAbout the RoleArcelorMittal is seeking an experienced Audit Supervisor to join our Global Assurance team in Spain. As an Audit Supervisor, you will be responsible for managing and performing domestic and international assignments on a wide range of areas within the organization.Key ResponsibilitiesManage multiple multinational audit teams working on various...
-
Logistics Operations Manager
hace 1 semana
Oviedo, Asturias, España Amazon Road Transport Spain, S.L.U. A tiempo completoAbout Amazon Road Transport Spain, S.L.U.The ideal candidate for this role will possess a Bachelor's degree and advanced proficiency in written and verbal English and local language. Strong data analysis skills are necessary, as is experience communicating with stakeholders at various levels. A logistical working environment background is also required,...
-
Oviedo, Asturias, España International Flavors And Fragrances A tiempo completoJob Summary: The Procurement Center of Excellence (COE) Hub Team Leader for IM&S (Indirect Materials & Services) will oversee the day-to-day operations of the Procurement Hub and lead a team of procurement specialists responsible for providing procurement support to the IM&S organization. This role will report to the COE Hub Manager.Key...
-
Lead Oncology Nurse
hace 4 semanas
Oviedo, Asturias, España Florida Cancer Specialists A tiempo completoAbout UsAt Florida Cancer Specialists & Research Institute, we're dedicated to delivering world-class cancer care. Our team of experts is committed to providing the highest level of patient care and support.Job SummaryWe're seeking a highly skilled Registered Nurse to join our team. As a Registered Nurse, you'll work closely with our physicians to provide...