Team Lead

hace 4 semanas


Oviedo, Asturias, España Worksync Solutions Corp. A tiempo completo

Job Summary:

We are seeking a highly skilled and experienced Team Lead to join our team at Worksync Solutions Corp. The ideal candidate will have a strong background in healthcare and call center management, with a proven track record of leading high-performing teams and driving business results.

Key Responsibilities:

  • Lead and manage a team of call center agents, providing coaching, guidance, and support to ensure excellent customer service and high-quality performance.
  • Develop and implement training programs to enhance the skills and knowledge of call center agents, resulting in improved customer satisfaction and reduced turnover.
  • Monitor and evaluate call center performance, identifying areas for improvement and implementing corrective actions to ensure compliance with company standards and quality benchmarks.
  • Collaborate with other departments and healthcare professionals to ensure seamless service delivery and integration of feedback into team operations.
  • Prepare and present regular reports on team performance, client satisfaction, and operational metrics to senior management, identifying trends and areas for improvement and recommending actionable solutions.

Requirements:

  • Bachelor's degree in Nursing, Healthcare Management, Business Administration, or a related field.
  • Proven experience in a BPO or call center environment, with at least 2-3 years in a supervisory or leadership role.
  • Registered nurse credentials are preferred.

Preferred Qualifications:

  • Registered Nurse Medical Professional
  • Medical Field Background
  • BPO Healthcare Account Experience

Skills:

  • Leadership: Strong leadership and team management skills with the ability to inspire and guide a team.
  • Communication: Excellent verbal and written communication skills, with a focus on clear and effective interaction with both team members and clients.
  • Analytical: Strong analytical skills with the ability to interpret performance data, identify trends, and develop strategies for improvement.
  • Technical Proficiency: Proficient in using call center software, Zoom, and other relevant tools.
  • Problem-Solving: Effective problem-solving skills with the ability to address and resolve complex issues.

Work Environment:

Full-time, Permanent position with a competitive salary of Php20,000.00 - Php30,000.00 per month. Day shift schedule.


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