Front Office Representative

hace 3 semanas


Barcelona, España MCR International A tiempo completo

**PT-2212-132**

**FRONT OFFICE REPRESENTATIVE**

**BARCELONA**

From Talento, we are collaborating with an important company in the Pharmaceutical Industry. We are looking for a Front Office Representative in Barcelona with a high level of English and French or German. Administer day-to-day activities of customer order management, specifically:

- Handle customer inquiries, process returns, and resolve customer issues promptly. Oversees Order release through tasks created because of data or stock management. Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
- Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
- Identify actions of improvement towards proactivity towards Customer Satisfaction
- Liaise with IT to implement the required system improvements
- Display a customer-centric attitude and maintain strong customer relationships, specifically:

- Understand customer expectations and translate the voice of the customer for internal stakeholders.
- Identify and implement ways to better meet customer needs and provide superior customer service.
- Ensure clean and accurate data management and analysis, specifically: Integrate customer data from various reporting channels as necessary.
- Produce and maintain reports presenting and analyzing key performance indicators.

**Requirements**:

- This role requires a bachelor' s degree, preferably in supply chain management, logistics, business administration, engineering or a related field.
- This role requires two to three years' experience in supply chain, logistics or a related function and at least one year of customer service experience.
- Highly recommendable some sort of commercial/ selling experience
- Knowledge of master data and table files a plus Advanced skills with Microsoft Office.
- Strong ERP (SAP) and CRM experience preferred.
- Fluent in local language, French and English, German will be a plus.

Detalles / Details

Ciudad / City
Barcelona
- País / Country
SPAIN



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