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Front Desk Manager

hace 5 meses

Lloret de Mar, España Guitart Hotels A tiempo completo

Porque apostamos por un equipo dinámico, creativo, con ilusión y vocación de servicio al cliente, queremos ofrecerte la oportunidad de formar parte de nuestro equipo.

En Guitart Hotels la gestión del talento es poder ofrecer a nuestros equipos una forma de ayudarles a crecer, ofreciéndoles un plan de integración, desarrollo profesional y la capacidad de desarrollar habilidades y actitudes para liderar equipos. Motivar y reconocer los logros para contribuir al éxito de las personas.

**Descripción del puesto**:

- Responsable del funcionamiento y coordinación del servicio en la recepción del complejo.
- Garantizar la máxima satisfacción del cliente, con el apoyo del equipo.
- Control diario del mapa de reservas
- Verificación de los protocolos establecidos tanto de la operativa interna de gestión como la del servicio al cliente
- Programar y organizar turnos de trabajo de su equipo
- Coordinación con el resto de departamentos para garantizar el servicio ofrecido al cliente
- Solución de quejas e inidencias
- Formación del personal a su cargo y seguimiento de las acciones de mejora continua del servicio.

**Requisitos del perfil**:

- Formación Grado en Turismo
- Experiência mínima 2 a 3 años
- Dominio de idiomas nível profesional: francés e Inglés
- Conocimiento de sistemas informáticos
- Clara orientación al cliente
- Motivado y con capacidad de liderazgo
- Flexibilidad horaria
- Empático, resolutivo y proactivo.
- Capacidad de improvisación
- Buena presencia y dotes de comunicación

**Se ofrece**:

- Contrato indefinido
- Salario bruto: 25.000€-28.000€