Technical Support Engineer
hace 4 meses
.Technical Support Engineer Tier IION SITE ROLE MUST BE LOCATED / RESIDE IN MADRIDAbout The Opportunity, And YouProvide technical support for Self Service kiosk, mobile application, and online products for US and International customers.Experience troubleshooting for internal and external customers, diagnosing root causes to problems, and expeditiously identifying and providing resolution.Appropriately research, package, and escalate to Tier III if necessary.Document all product-related incidents accurately and completely using Salesforce CRM.Review escalated incident reports, identifying recurring problems and proactively keeping customers updated on issue status, including resolution.Communicate and collaborate cross-functionally with Tillster's Product, Software Engineering, Quality Assurance, Project Management, and other internal teams to expedite resolution to customer-reported product issues.Actively participate in product training and knowledge sharing among technical support team members and others.Be part of building and updating a Knowledge Base.Very comfortable providing customers with technical support via phone, email, written, and remote computer communications spanning product installation, operation, and maintenance.Demonstrated, fluent verbal and written English and Spanish language skills.Strong technical, technological, and analytical skills required.Thorough knowledge of Microsoft Windows Platform (devices and drivers), Microsoft Office, and Network communication.Experience troubleshooting Windows OS, Apple iOS, and Android apps, including common user navigation issues.Advanced troubleshooting and resolution skills required in Internet technologies; TCP/IP networking and wireless solutions.Database (SQL); Log Review.OtherKnowledge, Skills, And Abilities That Would Be AwesomePoint of Sale (POS) interface, configuration management, and support experience (such as Micros, Xpient, Par, SICOM/Xenial, Aloha/Radiant POS).Hands-on experience using ticketing platforms such as Salesforce and JIRA, with excellent note-taking and documentation skills.Education:BA/AA degree in computer science or related field strongly preferred.A+/Network+ Certifications a plus.The Interview ProcessRecruiter interview with a Talent Acquisition Specialist.Interview with Project Team.Final interview with our Head of Projects Spain.Making a Difference in the Tillster WayOur mission is to empower restaurants and consumers globally by supporting and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of utmost importance to us.Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer
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Technical Support Engineer
hace 1 semana
Madrid, España Technical Concept Gmbh A tiempo completo.Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...
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Technical Support Engineer
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Madrid, Madrid, España Arrow Electronics A tiempo completoTechnical Support Engineer Job Description:We are seeking a highly skilled Technical Support Engineer to join our team at Arrow ECS. As a Technical Support Engineer, you will provide technical support via email, telephone, and remote sessions to our global customers, utilizing your initiative to help customers achieve excellent satisfaction and drive product...
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Technical Support Engineer
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Madrid, España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering , we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering.Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship.We...
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Technical Support Engineer
hace 5 días
Madrid, España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering, we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
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Technical Support Engineer
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Madrid, Madrid, España Markforged A tiempo completoReinventing Manufacturing, One Customer at a TimeAt Markforged, we're revolutionizing the $1 trillion+ manufacturing industry to make engineers' dreams a reality while reducing environmental impact. As a Technical Support Engineer in our EMEA region, you'll be part of a world-class team driving customer success with our cutting-edge products.As a key member...
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Technical Support Engineer
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Madrid, España Infotree Global Solutions A tiempo completo.Our client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions.This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats.With a strong commitment to research and development, they...
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hace 2 meses
Madrid, España Sas A tiempo completo.Senior Systems Technical Support Engineer - HybridAbout the jobThe Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
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Senior Systems Technical Support Engineer
hace 3 semanas
Madrid, España Undisclosed A tiempo completo.:Senior Systems Technical Support Engineer - HybridSenior Systems Technical Support EngineerNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to...
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Technical Support Engineer
hace 1 mes
Madrid, España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions.This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats.With a strong commitment to research and development, they...
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Technical Support Engineer
hace 1 mes
Madrid, España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
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Technical Support Engineer
hace 2 meses
Madrid, España Kudzu Interactive, Inc. A tiempo completo.Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRIDAbout The Opportunity, And You...Provide technical support for Self Service kiosk, mobile application, and online products – US and International customersExperience Troubleshooting for internal, external customers and some third party entities; diagnose root causes...
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Technical Support Engineer
hace 3 semanas
Madrid, Madrid, España Arrow Electronics A tiempo completoAbout the Role:The Technical Support Engineer at Arrow ECS plays a vital role in providing technical expertise to our global customers.As a skilled customer-focused professional, you will be responsible for delivering exceptional support via various channels, including email, telephone, and remote sessions.Working primarily on Broadcom technologies, you will...
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Senior Systems Technical Support Engineer
hace 1 semana
Madrid, España Sas - Global A tiempo completo.Job DescriptionSenior Systems Technical Support Engineer - Hybrid Nice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...
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Senior Systems Technical Support Engineer
hace 3 semanas
Madrid, España Sas A tiempo completo.Job Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...
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Senior Systems Technical Support Engineer
hace 2 meses
Madrid, España SAS A tiempo completoSenior Systems Technical Support Engineer Job Locations ES-Madrid | IT-Milan | DE-Heidelberg | FR-75 | BE-Tervuren Requisition ID 20062327 Job Category Technical Support Travel Requirements None Senior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We’re a leader in data and...
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Technical Support Engineer
hace 2 semanas
Madrid, España Ebury A tiempo completoEbury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi.We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Technical Support Engineer - FintechMadrid Office - Hybrid: 4 days in the office, 1 day working from homeEbury is a...
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Technical Support Engineer
hace 1 mes
Madrid, España Infotree Global Solutions A tiempo completoAt Infotree, meeting your career needs is a top priority.Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery.We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have...
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Technical Support Engineer
hace 7 días
Madrid, España Ebury A tiempo completo.Technical Support Engineer - FintechMadrid Office - Hybrid: 4 days in the office, 1 day working from homeEbury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional.Are...
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Technical Support Engineer
hace 1 día
Madrid, España Ebury A tiempo completo.Technical Support Engineer - FintechMadrid Office - Hybrid: 4 days in the office, 1 day working from homeEbury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional.Are...
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Technical Support Engineer Specialist
hace 4 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout Palo Alto NetworksWe are a trailblazing cybersecurity company that dreams big, takes risks, and challenges the status quo. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life.Salary Range:The estimated salary for this role is $120,000 - $180,000 per year, depending on experience.About the RoleJob...