Service Manager
hace 1 mes
.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition, generation, processing and archiving of the related data. In the past, teams of experts from ESA and contractor companies were working together on a specific satellite mission, e.G. Mars Express or XMM-Newton, under the leadership of ESA. Now, the work is grouped by tasks like uplink, downlink, data processing and archiving and by mission types like astronomy and planetary missions. Based on these tasks ESA defined work packages (SCOs) which are run as services by prime contractor companies within the ESA Frame Contract 2 (EFC2).We are currently searching for an experienced and dynamicService Managero join our team on site at our client, the European Space Astronomy Centre (ESAC), Madrid, Spain. The ESAC SCO Service Manager is responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager maintains the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD) including establishing and managing the Progress and Performance Management regime, subcontractors, working groups and the Product Assurance team. This includes also the responsibility for leading the service improvement and lessons learned activities.As a Service Manager you will concentrate your activities on the following:Operational ExcellenceService ManagementHave overall responsibility for the end-to-end technical execution of the services to the client specification.Ensure that the organisation, resources, support, services and adequate procedures are made available to staff and their supervision to enable them to perform their tasks correctly.Collaborate closely with Service Managers from partner companies in EFC2 (Telespazio, Quasar, ISDEFE, HE-Space, ATG) on service and staffing related matters.Review regularly the evolution of resources in a "Staffing Plan" and adapt it to the requirements of the customer which is based on resources per mission.Identify any recruitment needs and participate in the selection of candidates in collaboration with the Technical Managers.Establish and maintain a "Training Plan" based on the needs for the service and the feedback from the annual My-CatchUp reviews.Lead on Continuous Improvement of the service; recommending, negotiating and implementing the necessary action plans.Ensure Product Assurance is carried out properly for the SCO work packages in close collaboration with the Serco PAE-07 team.Organize on-boarding and departures of service personnel together with Operations Manager and HR
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Service Manager
hace 3 meses
Zaragoza, España Adidas A tiempo completoAt adidas, our love for sport drives who we are and what we do. But just as a ball is more than leather and thread, and a show more than padding and plastic, we are bigger than our products. We don't just work to create faster shoes and lighter fabrics. We strive to help athletes everywhere perform their best. We believe that it's hard work inventing the...
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Service Manager
hace 3 meses
Zaragoza, España Adidas A tiempo completoAt adidas, our love for sport drives who we are and what we do. But just as a ball is more than leather and thread, and a show more than padding and plastic, we are bigger than our products. _ - We don't just work to create faster shoes and lighter fabrics. We strive to help athletes everywhere perform their best. We believe that it's hard work inventing the...
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K441 | Service Manager De Telecomunicaciones
hace 2 semanas
Zaragoza, España Importante Empresa A tiempo completoDescripción**¡**Bienvenido a Brunter!**Nos complace anunciar que estamos trabajando con una empresa de **telecomunicaciones** líder a nível internacional**Responsabilidades**- Desarrollar y mantener de un plan de Servicio para cada cuenta asignada.- Comunicarse constante con clientes asignados y con el departamentos interno resolviendo problemas de...
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Regional Service Manager
hace 3 meses
Zaragoza, España TAE Life Sciences A tiempo completo**About The Role** The **Regional Service** Manager - **EU** will coordinate the installation, service, and maintenance activities of TAE Life Sciences (TLS) in the European Union (EU) and United Kingdom (UK) regions. This role will also be the single point operational leader of the region for activities involving vendor management & procurement, service...
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Service Delivery Manager
hace 1 mes
Zaragoza, España Grupo Crit A tiempo completoDesde el Grupo Crit estamos buscando para una importante empresa de contact center un service delivery manager cuyas principales funciones con el equipo que gestione seran:* Supervisión y motivación.* Evaluación del Desempeño.* Formación y Desarrollo.* Gestión de turnos.* Asignación de Recursos.Actualmente estamos ofreciendo:* Contrato indefinido con...
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Cloud Service Manager
hace 1 mes
Zaragoza, España Sirt A tiempo completo¿QUIENES SOMOS? GRUPO SIRT es una empresa con más de 25 años en el sector de las telecomunicaciones con clientes en el ámbito nacional. Contamos con instalaciones propias en Barcelona, Bilbao, Madrid y Zaragoza, que nos permiten cubrir las necesidades de nuestros clientes a nivel global.Actualmente precisamos la incorporación de un/a Service Manager...
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Cloud Service Manager
hace 1 mes
Zaragoza, España Sirt A tiempo completo¿QUIENES SOMOS?GRUPO SIRT es una empresa con más de 25 años en el sector de las telecomunicaciones con clientes en el ámbito nacional.Contamos con instalaciones propias en Barcelona, Bilbao, Madrid y Zaragoza, que nos permiten cubrir las necesidades de nuestros clientes a nivel global.Actualmente precisamos la incorporación de un/a Service Manager para...
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Senior Manager Consumer Service
hace 2 meses
Zaragoza, España Adidas A tiempo completoPurpose As a Senior Manager Consumer Service at adidas you are responsible for creating a premium customer service experience for our consumers who bought through eCom and in adidas retail stores in Europe, as well as drive revenue generation via different channels of contact center and drive an operating model which supports a membership first...
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Cloud Service Manager
hace 3 semanas
Zaragoza, España Sirt A tiempo completo.QUIENES SOMOS?GRUPO SIRT es una empresa con más de 25 años en el sector de las telecomunicaciones con clientes en el ámbito nacional. Contamos con instalaciones propias en Barcelona, Bilbao, Madrid y Zaragoza, que nos permiten cubrir las necesidades de nuestros clientes a nivel global.Actualmente precisamos la incorporación de un / a Service Manager...
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Cloud Service Manager
hace 4 semanas
Zaragoza, España Sirt A tiempo completoDescripción **¿QUIENES SOMOS?** **GRUPO SIRT **es una empresa con más de 25 años en el sector de las telecomunicaciones con clientes en el ámbito nacional. Contamos con instalaciones propias en Barcelona, Bilbao, Madrid y Zaragoza, que nos permiten cubrir las necesidades de nuestros clientes a nível global. Actualmente precisamos la incorporación...
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Cloud Service Manager
hace 1 mes
Zaragoza, España Sirt A tiempo completo¿QUIENES SOMOS?GRUPO SIRT es una empresa con más de 25 años en el sector de las telecomunicaciones con clientes en el ámbito nacional.Contamos con instalaciones propias en Barcelona, Bilbao, Madrid y Zaragoza, que nos permiten cubrir las necesidades de nuestros clientes a nivel global.Actualmente precisamos la incorporación de un/a Service Manager...
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Cloud Service Manager
hace 3 semanas
Zaragoza, España Sirt A tiempo completoQUIENES SOMOS?GRUPO SIRT es una empresa con más de 25 años en el sector de las telecomunicaciones con clientes en el ámbito nacional.Contamos con instalaciones propias en Barcelona, Bilbao, Madrid y Zaragoza, que nos permiten cubrir las necesidades de nuestros clientes a nivel global.Actualmente precisamos la incorporación de un / a Service Manager para...
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It Service Manager V-383
hace 6 días
Zaragoza, España Sirt A tiempo completoDescripciónGRUPO SIRT es una empresa con más de 25 años en el sector de las telecomunicaciones con clientes en el ámbito nacional. Actualmente precisamos la incorporación de un/a Project o Service Manager para unirse a nuestro equipo de Zaragoza.ROLGestión de servicios y proyectos, asegurando la entrega de resultados acorde al tiempo y dentro del...
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Cloud Service Manager
hace 3 semanas
Zaragoza, España Sirt A tiempo completoQUIENES SOMOS?GRUPO SIRT es una empresa con más de 25 años en el sector de las telecomunicaciones con clientes en el ámbito nacional. Contamos con instalaciones propias en Barcelona, Bilbao, Madrid y Zaragoza, que nos permiten cubrir las necesidades de nuestros clientes a nivel global.Actualmente precisamos la incorporación de un / a Service Manager para...
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Technical Service Engineer Expert
hace 3 meses
Zaragoza, España Fujitsu A tiempo completoMinimum experience: 10 years in DDBB administration in z/OS environments._ - Technical knowledge:_ - _Knowledge of the z/OS Operating System. _ - _Advanced knowledge in TSO/PFD and JCL._ - _Knowledge of DB2 administration._ - _Knowledge of IMS administration._ - _Knowledge of CICS administration. _ - _Knowledge of database backup and recovery._ - _Knowledge...
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Assistant Manager Consumer Service Operations
hace 3 meses
Zaragoza, España Adidas A tiempo completoPurpose: - As an Assistant Manager Consumer Partnership Digital Operations at adidas you are contributing to creating a premium customer service experience for our consumers who bought through eCom and in adidas retail stores as well as drive revenue generation via different channels of contact center. You will support with driving a membership first...
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Assistant Manager Consumer Service Operations
hace 3 meses
Zaragoza, España Adidas A tiempo completoPurpose: - As an Assistant Manager Consumer Partnership Digital Operations at adidas you are contributing to creating a premium customer service experience for our consumers who bought through eCom and in adidas retail stores as well as drive revenue generation via different channels of contact center. You will support with driving a membership first...
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Service Delivery Manager
hace 4 días
Zaragoza, Zaragoza, España Sin nombre A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Head of Operations to join our team at Sin nombre. As a key member of our leadership team, you will be responsible for driving the success of our operations department and ensuring the delivery of high-quality services to our customers.Key ResponsibilitiesLeadership and Development: Provide...
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Service Delivery Manager
hace 5 días
Zaragoza, Zaragoza, España Sin nombre A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Head of Operations to join our team at Sin nombre. As a key member of our leadership team, you will be responsible for driving the success of our operations department and ensuring the delivery of high-quality services to our customers.Key ResponsibilitiesLeadership and Development: Provide...
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Country Manager Spain
hace 5 días
Zaragoza, Zaragoza, España Ssr Personnel A tiempo completoJob DescriptionJob Title: Country Manager SpainJob Summary:We are seeking a seasoned professional to join our team as a Country Manager for Spain. As a key member of our Security Integration business, you will be responsible for managing our client's security projects in Spain, including project management, design support, integration, service, and technical...
