Service Manager
hace 2 semanas
.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition, generation, processing and archiving of the related data. In the past, teams of experts from ESA and contractor companies were working together on a specific satellite mission, e.G. Mars Express or XMM-Newton, under the leadership of ESA. Now, the work is grouped by tasks like uplink, downlink, data processing and archiving and by mission types like astronomy and planetary missions. Based on these tasks ESA defined work packages (SCOs) which are run as services by prime contractor companies within the ESA Frame Contract 2 (EFC2).We are currently searching for an experienced and dynamicService Manager o join our team on site at our client, the European Space Astronomy Centre (ESAC), Madrid, Spain. The ESAC SCO Service Manager is responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager maintains the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD) including establishing and managing the Progress and Performance Management regime, subcontractors, working groups and the Product Assurance team. This includes also the responsibility for leading the service improvement and lessons learned activities.As a Service Manager you will concentrate your activities on the following: Operational Excellence Service Management Have overall responsibility for the end-to-end technical execution of the services to the client specification. Ensure that the organisation, resources, support, services and adequate procedures are made available to staff and their supervision to enable them to perform their tasks correctly. Collaborate closely with Service Managers from partner companies in EFC2 (Telespazio, Quasar, ISDEFE, HE-Space, ATG) on service and staffing related matters. Review regularly the evolution of resources in a "Staffing Plan" and adapt it to the requirements of the customer which is based on resources per mission. Identify any recruitment needs and participate in the selection of candidates in collaboration with the Technical Managers. Establish and maintain a "Training Plan" based on the needs for the service and the feedback from the annual My-CatchUp reviews. Lead on Continuous Improvement of the service; recommending, negotiating and implementing the necessary action plans. Ensure Product Assurance is carried out properly for the SCO work packages in close collaboration with the Serco PAE-07 team. Organize on-boarding and departures of service personnel together with Operations Manager and HR
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Service Manager
hace 4 meses
Zaragoza, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Service Business Development Manager
hace 3 meses
Zaragoza, España Bfv Service Gmbh A tiempo completoAs a Service Business Developer, your primary responsibility is to drive growth and enhance the overall commercial success of our service business. You will play a pivotal role in driving globally our key growth initiatives and ensuring the continuous improvement of our service offerings. This position requires a dynamic individual with a strong blend of...
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Service Support Manager
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Zaragoza, Zaragoza, España Robert Walters Spain A tiempo completoJob OverviewThe Service Support Manager will be responsible for managing and coordinating service support to customers, ensuring proper technical capabilities, materials resources, and tools. This role requires strong technical background and experience in a technical position in the industry.
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Service Manager
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Zaragoza, España Antal International Network A tiempo completo¿Tienes experiencia en la gestión de servicios técnicos en el sector de dispositivos médicos y estás buscando una nueva oportunidad para liderar operaciones en un entorno dinámico? Estamos buscando un Service Manager apasionado por la tecnología y el servicio al cliente. Sobre la empresa Somos una empresa de rápido crecimiento que desarrolla y...
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Customer Service Manager
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Zaragoza, España Trend Micro A tiempo completo.Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Service Manager
hace 7 meses
Zaragoza, España Adidas A tiempo completoAt adidas, our love for sport drives who we are and what we do. But just as a ball is more than leather and thread, and a show more than padding and plastic, we are bigger than our products. We don't just work to create faster shoes and lighter fabrics. We strive to help athletes everywhere perform their best. We believe that it's hard work inventing the...
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Service Manager
hace 7 meses
Zaragoza, España Adidas A tiempo completoAt adidas, our love for sport drives who we are and what we do. But just as a ball is more than leather and thread, and a show more than padding and plastic, we are bigger than our products. _ - We don't just work to create faster shoes and lighter fabrics. We strive to help athletes everywhere perform their best. We believe that it's hard work inventing the...
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Service Delivery Manager
hace 2 semanas
Zaragoza, España Integrity360 A tiempo completo.About Us Integrity360 is one of Europe's leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services covering...
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Project Manager
hace 1 mes
Zaragoza, España Lhh A tiempo completoLHH is looking for a Project Manager, Service Engineer for a company dedicated to providing services and technology for the pulp, paper, and energy industries.Its operations are mainly focused on the development and supply of machinery and equipment, as well as automation solutions and maintenance services to help optimize and improve the efficiency of...
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Regional Service Manager
hace 6 meses
Zaragoza, España TAE Life Sciences A tiempo completo**About The Role** The **Regional Service** Manager - **EU** will coordinate the installation, service, and maintenance activities of TAE Life Sciences (TLS) in the European Union (EU) and United Kingdom (UK) regions. This role will also be the single point operational leader of the region for activities involving vendor management & procurement, service...
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Project Manager
hace 1 mes
Zaragoza, España Lhh A tiempo completoLHH is looking for a Project Manager, Service Engineer for a company dedicated to providing services and technology for the pulp, paper and energy industries.Its operations are mainly focused on the development and supply of machinery and equipment, as well as automation solutions and maintenance services to help optimize and improve the efficiency of...
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Project Manager
hace 1 mes
Zaragoza, España LHH A tiempo completoLHH is looking for a Project Manager, Service Engineer for a company dedicated to providing services and technology for the pulp, paper and energy industries. Its operations are mainly focused on the development and supply of machinery and equipment, as well as automation solutions and maintenance services to help optimize and improve the efficiency of...
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Zaragoza, España Sap Se A tiempo completo.Technical Service Manager at SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and...
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Technical Service Manager At Sap Enterprise Cloud Services
hace 2 semanas
Zaragoza, España Sap Se A tiempo completo.Technical Service Manager at SAP Enterprise Cloud Services At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions,...
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Customer Service, Tech Support, Sales, Account Manager
hace 3 semanas
Zaragoza, España Savior Artigos Texteis Lda A tiempo completoCustomer Service, Tech Support, Sales, Account Manager Job Openings: Customer Service, Tech Support, Sales, Account Manager About the Job ***WE ARE HIRING: Speakers of Dutch / German / French / Danish / Norwegian / Flemish / Swedish / Spanish / Portuguese / Italian / Finnish / Slovak / Croatian / Czech / Brazilian *JOB VACANCIES: Customer Service / Technical...
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Cloud Service Manager
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Zaragoza, España Sirt A tiempo completoDescripción **¿QUIENES SOMOS?** **GRUPO SIRT **es una empresa con más de 25 años en el sector de las telecomunicaciones con clientes en el ámbito nacional. Contamos con instalaciones propias en Barcelona, Bilbao, Madrid y Zaragoza, que nos permiten cubrir las necesidades de nuestros clientes a nível global. Actualmente precisamos la incorporación...
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Customer Service Specialist
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Zaragoza, España Iata Consulting A tiempo completo. Employment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...
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Service Delivery Manager
hace 3 semanas
Zaragoza, España Teleperformance A tiempo completo**Country** - Spain**Date published** - 02-Dec-2024**Site** - Zaragoza**Application deadline** - 07-Jan-2025**Nº of openings** - 1**Languages required for role** - Spanish**Shift details**: **Shift** **Start time** **End time** **Working time** **From** **To** **Contract Hours** - Morning - 09:00 - 18:00 - Full-time - Monday - Friday - 39 **Job...
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Zaragoza, Zaragoza, España Tidio A tiempo completoCompany OverviewWe are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses.About the RoleAs a Senior Product Manager at Tidio, you will be responsible for our Integrations, OpenAPI, Marketplace & Lyro AI solutions which require external data...
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Contact Center Service Manager
hace 2 semanas
Zaragoza, España Santander A tiempo completo.Contact Center Service Manager - Assisted Channels (Openbank)Country : Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using...