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Service Delivery Manager

hace 1 mes

Zaragoza, España Teleperformance A tiempo completo

**Country**
- Spain**Date published**
- 02-Dec-2024**Site**
- Zaragoza**Application deadline**
- 07-Jan-2025**Nº of openings**
- 1**Languages required for role**
- Spanish**Shift details**:
**Shift**

**Start time**

**End time**

**Working time**

**From**

**To**

**Contract Hours**
- Morning
- 09:00
- 18:00
- Full-time
- Monday
- Friday
- 39

**Job description**:
Somos un lugar donde la inspiración se une a la innovación y donde empoderamos a las personas para redefinir el futuro.

Bienvenidx a un lugar donde tu talento es la pieza que falta para completar nuestra visión de un mañana más brillante y digitalmente impulsado.

Buscamos incorporar un perfil de Service Delivery Manager en nuestro centro de Zaragoza, para gestionar servicio de ventas.

**Responsibilities**:
Entre otras responsabilidades están:

- Planificar y diseñar los recursos y tareas necesarias para asegurar la rentabilidad del servicio.
- Coordinación del trabajo del equipo definiendo las tareas y los roles adecuados a cada perfil y velando por su rentabilidad y productividad.
- Asegurar el cumplimiento y la mejora continua de los KPI’s.
- Asegurar la productividad de sus equipos controlando y supervisando el desempeño, los tiempos y los resultados.
- Control económico y financiero a través de mediciones, reportes e informes.
- Relación con el cliente.
- Cualquier otra función que se considere relevante y necesaria en el área.

**Requirements**:

- Valorable formación superior universitaria.
- Al menos 3 años de experiência en puestos similares, en servicios de ventas.
- Usuario avanzado de Microsoft Office (Excel, Word, Access, Outlook, etc.)

**What we offer**:
Estamos comprometidxs y apostamxs por la igualdad de oportunidades entre hombres y mujeres. Del mismo modo, nuestras posiciones ofertadas pueden ser desarrolladas por personas con discapacidad.

**Equal opportunities**:

- At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities._
- We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking_