Service Delivery Manager
hace 3 días
**POSITION**: SERVICE DELIVERY MANAGER - DELIVERY CENTRE ZARAGOZA
**MISSION**:
Lead the operations of the Delivery Centre, guaranteeing service levels agreed with external and internal clients, maintaining high levels of productivity, engagement and retention.
**Reporting to**: Managing Director of Hays Southern Europe
**Responsibilities**:
Lead people. Participate in all the touchpoints of the employee cycle of life (recruitment, training, development, termination, ).
Plan needs for people, space and tools based on the estimated recruitment volume for each quarter
Participate in the definition of the budget and to guarantee its achievements to get the volumes agreed
Participate in the definition of the regional recruitment strategy
Coordination with other Hays Delivery Centres
Guarantee internal recruitment levels and attrition control
Manage daily activity, resolution of problems and escalation where required
Interaction and communication with (mainly internal) clients
Communicate and coordinate with corporate functions in order to guarantee operations normality
Risk management and compliance supervision according to Hays policies
Contribution as part of the Southern Europe leadership team
Main accountabilities (FY 23 & 24)
Matrix management of 20 staff Year 1 and 40 staff Year 2
500 placements Year 1 and 1,200 Year 2
From 1 to 3 languages services
Competences
Must
Desired
Analyzing and interpreting data
Decision making
Action & results focus
Managing high volumes
Customer focus
Managing complexity
Developing others
Leadership
Allocating resources
Strategic vision
New technologies early adopter
Self Management
Presentation skills
Negotiation
Professional requirements
Experience in recruitment and ideally team management
Capability to coordinate high volumes of people
Fluency in English and Spanish is highly desirable
Availibility to reside in Zaragoza for a minimum of 2 years
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