Customer Application Specialist Spain

hace 1 mes


Madrid, España Agilent Technologies Inc. A tiempo completo

.Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. As Customer Application Specialist (CAS) in Europe Sales HDx - Diagnostics & Genomics group you support that journey helping our customers in the Pathology laboratories. We provide timely and high-quality diagnosis within cancer diagnostic through trusted answers and insights that advance the quality of life. We are hardworking to lead, win and grow as One Agilent in a culture in which we encourage feedback, recognize our successes, and continuously develop ourselves.This is an exciting opportunity to work in a field-based role within the Diagnostics and Genomics (DGG) Division of Agilent as a member of the Spain Customer Application Specialist (CAS) team, supporting Field Sales in the Pathology & Healthcare setting.In this role you will be required to:Collaborate with the Sales and Marketing organizations in the promotion of productsProvide in-field pre-sales technical support to Spain Sales Representatives to ensure high value sales are progressed, including Customer Facing Team technical visits, on-site demonstrations, workshops, and tender supportProvide post-sales support to the customer, including onsite instrument and product training, validation support, optimization / adaptation of products to customers' needs (where agreed and approved by Sales, CAS, and Customer), on-going technical support and customer careParticipate in Clinical Sessions with Pathologists reviewing slides on demonstrations or for technical troubleshootingReport the result of actions (trainings, demos, and technical support) to sales team and CAS ManagerDrive seminars and special training for customers (technician, pathologists, others lab stakeholders)Help build customer relationships and to maintain customer satisfaction and loyaltyAssess competitor activity whilst on customer sites and to report back to the Sales Management TeamCollaborate and support the Customer Technical Support Team / Remote Service Engineer (RSE) (DIAGNOSTICSTECHSUPPORT.ES/ ESP Diagnostics Technical Hotline)Provide specialist support for major trade exhibitions and scientific meetingsProvide specialist training and support for the Sales team as and when requiredAttend internal meetingsAttend internal Product TrainingReport time for onsite visits and administrative tasksAssist with preparation/translation for user guides and instrumentation manuals where needed.Be the face of AgilentTravel will primarily within the Galician and Canary Islands regions, but travel throughout the Spain may also be required – 75-80% of time could be spent travelling



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