Technical Application Specialist for Laboratory Products
hace 7 días
At Thermo Fisher Scientific, we're committed to enabling our customers to make the world healthier, cleaner and safer. As a Technical Application Specialist for Laboratory Products, you'll play a crucial role in helping us achieve this mission.
We're looking for an engaging and dynamic professional to join our team. In this role, you'll embark on a journey that will ignite your passion for science. As a Technical Application Specialist, you'll have the opportunity to engage with researchers and address captivating inquiries that will put your scientific expertise to the test.
You'll collaborate closely with various departments and colleagues to devise innovative solutions to complex challenges. Continuous learning is a key aspect of this position. You'll have the chance to share your knowledge and learn from expert professionals, keeping up-to-date with the latest advancements in products, solutions, and processes.
This role is well-suited to those who thrive on working with technical information and enjoy interacting with people. We provide a supportive and inclusive work environment where you can thrive and build a successful career.
As a Technical Application Specialist, your primary responsibilities will include providing technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via telephone or email, using available resources and collaborating with internal experts to effectively resolve technical issues and challenges, accurately documenting relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts, making recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources, delivering technical updates to colleagues and actively participating in department meetings, participating in frequent training on products and continuing education on our new applications and technologies, and participating in additional special team or individual projects and taking on additional tasks as opportunities arise.
A minimum of travel may be required for the position.
To be successful in this role, you'll need a Master's degree in a life sciences or similar field or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background. Prior experience in customer service or a customer-facing role is a strong plus. Fluency in English and French for both written and verbal communication is a requirement. You'll also need a customer-focused approach, proven ability to quickly learn large amounts of new, complex technical information, ability to balance multiple tasks while ensuring timely and accurate completion, problem-solving skills, natural curiosity, and proficiency in digital tools including spreadsheets, databases, word processing, and internet applications.
Estimated salary range: $60,000 - $90,000 per year.
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