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(Rf-148) | Global Service Delivery Director
hace 2 meses
.(RF-148) | Global Service Delivery Director We have high ambitions for the next 3 years and to support this future growth, we need to reinforce our Global IT team. Therefore, we are creating a new position and need to recruit a high calibre professional to help make this journey successful.Reporting to the Chief Information Officer (CIO), the Global Service Delivery Director is responsible for delivering a secure, cost-effective, modern, automated technology infrastructure supported by a robust and efficient service delivery capability.The individual will bring technology excellence, leadership, an entrepreneurial and strategic mindset, and significant technology delivery knowledge to the organization.KEY ACCOUNTABILITIES:Accountable for delivering modern technology infrastructure and services across the businesses, including the delivery of end-user technology to enable colleagues and workplace.Delivering technology that enables seamless service to customers, suppliers and colleagues, focusing on a high-quality customer experience.Drives quality and efficiency in technology solutions delivered, ensuring that they meet architecture and security standards.Owns service processes and governance (ITIL / ITSM) that are used across the business with a focus on lean improvement and optimisation via automation.Accountable for value for money delivered across infrastructure – balancing cost and investment to deliver optimised running costs against desired service levels (SLAs).Owns delivery of platform infrastructure, technology and service to meet or exceed the agreed SLAs.Oversees continual improvement and update (evergreening) of all platforms under management.Owns the relationships, work, and performance of key partner infrastructure vendors to enable SLAs to be met.Accountable for the 1st line service desk delivering to the SLAs and hours required by the business.Accountable for IT Assets & Software Licensing ensuring proper coverage and that commercial value is optimised.Provides consultancy, risk mitigation steering, and acceptance to ensure transition of services into operation meet required standards.Work closely with Group CISO to ensure the security of Unilabs systems.Workplace technology, cloud and network platform management and service delivery.Technical leadership and steering across infrastructure.Commercial management of platforms and operation – including IT assets, licensing, and vendors.ITIL process ownership and governance for key operational and transition processes.Service Catalogue Management - provide single, consistent source of agreed IT services with the business.Incident and service request management.Event monitoring and management.Problem record management and resolution.Ownership and resolution of major incidents/problems.Service quality gate and acceptance of service changes from BU delivery functions.Service Level Management - service reviews and improvement with internal and 3rd party providers
