Customer Experience Manager
hace 1 día
Key Responsibilities Manage Customer Services, logistics/warehouse & pricing, tender and corporate account adminMaintain a full understanding of the companys quality standards and expected standard of serviceContinually strive for Customer Service Excellence, ensuring the customer experience is optimisedParticipate and support business in audits and supplier quality reviewsOverall responsibility for the full order entry to cash processEnsure customer enquiries are responded to in a timely mannerEnsure all customer order delivery dates are achieved on time and in fullManage customer complaints and warranty claims within agreed timeframesOverall responsibility for organising and managing couriers for all outgoing deliveries and incoming returns from S/R and ConsignmentManagement of sale or return process, striving to reduce % of product returned outside of termsCo-ordination of consignment stocks management, reconciliation and associated processesEnsure accurate stock records for finished product stock held for direct marketDevelop and build relationships with customersFirst point of contact for Sales team support & provide reports on customer operations KPIsMonitor and highlight demand changes and provide input into planning cycleTender Process ManagementBuild a bank of standard tender responses, striving to improve response scores for every tenderEnsure internal compliance with SPS initiatives i.e. Evergreen, Modern slavery, carbon reductionEnsure processes and responses are managed to achieve SPS timescalesOwn tenders email inbox and manage multiple SPS portalsPricing Management manage the process to ensure timely and effective price increasesOwn the pricing trackerBeing the custodian of start and end dates for customer pricingOther Projects i.e. AX Fields pricing project finalise and manageTo undertake any other reasonable duties as directedQualifications / Experience 5 years experience in a Customer Services environment, preferably in a life sciences sector.Experience of day-to-day organisation of couriers for next day delivery purposes3-5 years experience of supervisory, including team and individual performance managementGood business understandingStrong team playerAbility to work well under time pressure and balance multiple business prioritiesStrong attention to detail along with organisational follow-through skillsComputer literate with experience in using Microsoft Office suite (Word, Excel PowerPoint)Experience in working with ERP systems with a working knowledge of Microsoft AX Dynamics desirableKnowledge and experience in utilising problem-solving techniquesExcellent written and verbal communication and presentation skillsPositive, Can-do attitude
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Customer Experience Manager
hace 1 mes
Barcelona, Barcelona, España Novartis A tiempo completoAbout the RoleAs a Customer Experience Manager at Novartis, you will lead a team of experts to drive performance in Spain business through systematization and optimization of performance monitoring and data analytics insights. Your key responsibilities include leading the development and implementation of customer experience strategy and tactics across all...
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Customer Experience Manager
hace 4 semanas
Barcelona, Barcelona, España TELEPERFORMANCE SPAIN A tiempo completoJob Overview:We are seeking a skilled Customer Experience Manager to join our team in Barcelona. As a key member of our Business Development team, you will be responsible for identifying and pursuing new sales opportunities, profiling prospective customers, and driving business growth through various outbound campaigns.The ideal candidate will have a strong...
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Customer Experience Manager
hace 6 meses
Sant Cugat del Vallès, Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo**Customer Experience Manager**: Dentro del área de Business Operations, reportando directamente al Head de Go-to-Market (GTM), el/la “Customer Experience Manager" será responsable de liderar la estrategia de los canales a su cargo velando por una óptima experiência del cliente, asegurando la captura de datos y generación de insights. ***Tareas y...
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Customer Experience and User Experience Manager
hace 3 días
Barcelona, Barcelona, España Hewlett-Packard A tiempo completoJob Overview: Hewlett-Packard is seeking an experienced Customer Experience and User Experience Manager to join our team in Sant Cugat del Valles, Barcelona, Spain. As a key member of our Sales and Services Entity, you will be responsible for leading CX and UX projects from initiation to completion, ensuring alignment with strategic business objectives.
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Customer Experience Manager
hace 4 semanas
Barcelona, España Fluidra Sa A tiempo completo.Fluidra es una empresa líder a nivel global en el sector de la piscina y el wellness¿Quieres conocernos?Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de piscina...
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Barcelona, Barcelona, España Abroad Experience A tiempo completoWe are seeking a Customer Service Expert for our Rotterdam office, where you will be part of a fast-growing international organization. As a Customer Service Representative, you will play a crucial role in ensuring the CS team solves 95% of customer issues.The ideal candidate is a fluent Dutch speaker with affinity for health and nutritional supplements. You...
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Customer Experience Manager
hace 4 semanas
Barcelona, España Fluidra A tiempo completoFluidra es una empresa líder a nivel global en el sector de la piscina y el wellness ¿Quieres conocernos?Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de piscina...
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Customer Experience Manager
hace 4 semanas
Barcelona, Barcelona, España Amorino A tiempo completoRole OverviewA dynamic and forward-thinking opportunity has arisen for a Customer Experience Manager to join our team at Amorino. In this pivotal role, you will be responsible for delivering exceptional customer experiences in a fast-paced retail environment.About the RoleThe ideal candidate will possess excellent communication skills, a passion for sales,...
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Customer Experience Manager Barcelona
hace 2 meses
Barcelona, España Monday Working Spaces By Urbania A tiempo completoAs a Customer Experience Manager, you will lead the strategy to ensure that every experience within our spaces is memorable for our Monday community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon. Your mission will be to ensure that the experience of our workers is always the priority, focusing on customer...
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Customer Experience Manager
hace 4 semanas
Barcelona, España Fluidra Sa A tiempo completoFluidra es una empresa líder a nivel global en el sector de la piscina y el wellness¿Quieres conocernos?Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de piscina...
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Sales and Customer Experience Manager
hace 4 semanas
Barcelona, Barcelona, España Nike A tiempo completoAs a leading global athletic footwear and apparel company, Converse is committed to empowering individuals to express themselves through self-expression. We're seeking an experienced Sales and Customer Experience Manager to join our team in this dynamic role.About the RoleWe're looking for a results-driven individual with a passion for delivering exceptional...
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Customer Experience Manager Barcelona
hace 1 mes
Barcelona, España Monday Working Spaces by Urbania A tiempo completoAs a Customer Experience Manager, you will lead the strategy to ensure that every experience within our spaces is memorable for our Monday community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon. Your mission will be to ensure that the experience of our workers is always the priority, focusing on customer...
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Customer Journey
hace 6 meses
Barcelona, España Hewlett Packard A tiempo completoWe're looking for a highly skilled, motivated, and experienced professional to join our HP Industrial Printing organization as the Customer Journey & Experience Manager. In this crucial role, you'll be responsible for developing and implementing robust processes, KPIs, quality improvements, and change management programs related to the Total Customer...
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Customer Experience Manager
hace 2 días
Barcelona, España GC Aesthetics Limited A tiempo completo**Key Responsibilities** - Manage Customer Services, logistics/warehouse & pricing, tender and corporate account admin - Maintain a full understanding of the companys quality standards and expected standard of service - Continually strive for Customer Service Excellence, ensuring the customer experience is optimised - Participate and support business in...
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Customer Experience Manager
hace 1 día
Barcelona, España Gc Aesthetics Limited A tiempo completoKey Responsibilities Manage Customer Services, logistics/warehouse & pricing, tender and corporate account admin Maintain a full understanding of the companys quality standards and expected standard of service Continually strive for Customer Service Excellence, ensuring the customer experience is optimised Participate and support business in audits and...
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Customer Experience Manager
hace 1 día
Barcelona, España Gc Aesthetics Limited A tiempo completoKey Responsibilities Manage Customer Services, logistics/warehouse & pricing, tender and corporate account admin Maintain a full understanding of the companys quality standards and expected standard of service Continually strive for Customer Service Excellence, ensuring the customer experience is optimised Participate and support business in audits and...
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Customer Experience Program Manager
hace 3 meses
Barcelona, España Qlik A tiempo completo**What makes us Qlik**?** A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...
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Customer Experience Program Manager
hace 1 semana
Barcelona, España Qlik A tiempo completo**What makes us Qlik**?** A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...
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Customer Experience Leader
hace 4 semanas
Barcelona, Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completoJob SummaryWe are seeking a skilled Customer Experience Leader to join our team at H & M Hennes & Mauritz Gruppe. As a Floor Manager, you will play a crucial role in building great customer experiences that elevate store sales and deliver an inspiring atmosphere.About the RoleYou will take the lead in delivering exceptional service and operational excellence...
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Strategic Customer Experience Manager
hace 1 semana
Barcelona, Barcelona, España Landbot. Io A tiempo completoLandbot Io is a leading no-code chatbot builder that empowers businesses to convert leads, capture data, and personalize customer journeys in real-time. Our platform is trusted by thousands of companies worldwide.We are seeking a highly skilled Customer Success Manager (English - Spanish) to join our Success team at Landbot Io. The ideal candidate will be...
