Customer Experience Manager Barcelona

hace 1 mes


Barcelona, España Monday Working Spaces By Urbania A tiempo completo

As a Customer Experience Manager, you will lead the strategy to ensure that every experience within our spaces is memorable for our Monday community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon. Your mission will be to ensure that the experience of our workers is always the priority, focusing on customer service, their well-being, and the satisfaction of our community. It is essential to maintain consistency and quality across all our centers, ensuring that each space reflects the essence and strength of Monday. You will implement and supervise protocols and processes to ensure their proper execution, providing a uniform and high-quality experience across all our centers. With a community of over 500 companies and users, your ultimate goal will be to guarantee that the Customer Experience at Monday is the best in the Flex Sector, contributing to the optimal performance of the entire company.
What profile are we looking for? 4-5 years of experience coordinating work teams in customer experience/service, preferably in companies known for providing top-level services, such as boutique hotels, large restaurateurs, or prestigious retailers. The candidate must be located in Barcelona.Experience in coordinating teams across different locations, collaborating with various departments (sales, operations, front desk).Experience in creating and implementing strategies to enhance the customer experience.Excellent communication and negotiation skills to efficiently resolve problems, ensuring customer satisfaction.Strong attention to detail and excellence.Availability to travel to our centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon.Catalan, Spanish, and English at an advanced level.What will I do? Think and execute the strategy for the direct team, consisting of more than 20 people, to ensure that the customer experience is reflected in the daily operations of the spaces, including meeting rooms, private offices, one-to-one meetings, cafeterias, Monday Coffay, gym, and gaming areas.Coordinate and supervise the teams at each Monday center, ensuring that the Customer Experience strategy is integrated across all areas, from the "look & feel" of each space to the customer service protocols.Be the first point of contact for the teams at the centers regarding incidents in the spaces, ensuring an exceptional and high-quality experience for our Monday community.Work closely with the operations, facilities, visual, and sales teams to ensure alignment with the standards of the Customer Experience strategy.Conduct analyses of the customer experience, identifying areas for improvement and opportunities to innovate in the service tailored to the needs of our community.Knowledge and understanding of the Net Promoter Score (NPS) as a tool to measure customer satisfaction and improve user experience.And what do we offer? Permanent contract.Full-time position of 40 hours per week, Monday to Friday.Immediate start.Opportunities for growth and professional development at Monday.Work in the best offices in Barcelona, in any of our centers, featuring comfortable common areas, spacious terraces, sea views, and a gym.
#J-18808-Ljbffr



  • Barcelona, España Monday Working Spaces by Urbania A tiempo completo

    As a Customer Experience Manager, you will lead the strategy to ensure that every experience within our spaces is memorable for our Monday community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon. Your mission will be to ensure that the experience of our workers is always the priority, focusing on customer...


  • Barcelona, Barcelona, España TELEPERFORMANCE SPAIN A tiempo completo

    Job Overview:We are seeking a skilled Customer Experience Manager to join our team in Barcelona. As a key member of our Business Development team, you will be responsible for identifying and pursuing new sales opportunities, profiling prospective customers, and driving business growth through various outbound campaigns.The ideal candidate will have a strong...


  • Barcelona, España Monday Working Spaces By Urbania A tiempo completo

    .As a Customer Experience Manager, you will lead the strategy to ensure that every experience within our spaces is memorable for our Monday community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon. Your mission will be to ensure that the experience of our workers is always the priority, focusing on customer...


  • Barcelona, Barcelona, España Novartis A tiempo completo

    About the RoleAs a Customer Experience Manager at Novartis, you will lead a team of experts to drive performance in Spain business through systematization and optimization of performance monitoring and data analytics insights. Your key responsibilities include leading the development and implementation of customer experience strategy and tactics across all...


  • Barcelona, España World Experience A tiempo completo

    Empresas: World ExperienceJoin our team and craft unforgettable experiences! World Experience is a vibrant company committed to curating exceptional journeys. If you're diligent, love sharing knowledge, and possess a client-centric mindset, seize this opportunity. We seek professionals eager to join our ranks. We value youth, charisma, sociability, and a...


  • Barcelona, España World Experience A tiempo completo

    Empresas: World ExperienceJoin our team and craft unforgettable experiences! World Experience is a vibrant company committed to curating exceptional journeys. If you're diligent, love sharing knowledge, and possess a client-centric mindset, seize this opportunity. We seek professionals eager to join our ranks. We value youth, charisma, sociability, and a...


  • Barcelona, España World Experience A tiempo completo

    Empresas: World Experience Join our team and craft unforgettable experiences!World Experience is a vibrant company committed to curating exceptional journeys.If you're diligent, love sharing knowledge, and possess a client-centric mindset, seize this opportunity.We seek professionals eager to join our ranks.We value youth, charisma, sociability, and a...


  • Barcelona, España Customer Labs A tiempo completo

    About Barcelona Barcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...


  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    We are seeking an experienced and highly skilled Senior Customer Experience Manager to join our Communications team in Barcelona. As a key member of the team, you will be responsible for managing sensitive customer complaints and ensuring excellent service to our highly valued customers.Job Description:The role involves:Managing VIP and sensitive customer...

  • Customer Journey

    hace 6 meses


    Barcelona, España Hewlett Packard A tiempo completo

    We're looking for a highly skilled, motivated, and experienced professional to join our HP Industrial Printing organization as the Customer Journey & Experience Manager. In this crucial role, you'll be responsible for developing and implementing robust processes, KPIs, quality improvements, and change management programs related to the Total Customer...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    Job Title: Customer Service Representative - Norwegian LanguageJob Summary:Customer Labs is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian, both via phone and email. Key...


  • Sant Cugat del Vallès, Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo

    **Customer Experience Manager**: Dentro del área de Business Operations, reportando directamente al Head de Go-to-Market (GTM), el/la “Customer Experience Manager" será responsable de liderar la estrategia de los canales a su cargo velando por una óptima experiência del cliente, asegurando la captura de datos y generación de insights. ***Tareas y...


  • Barcelona, España Qlik A tiempo completo

    **What makes us Qlik**?** A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...

  • Dutch Customer Service

    hace 4 meses


    Barcelona, España Customer Labs A tiempo completo

    Reference: WEBAAbout Barcelona Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day...

  • Dutch Customer Service

    hace 4 meses


    Barcelona, España Customer Labs A tiempo completo

    Reference: WEBA About Barcelona Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture. If you are not too fond of art and culture, you can spend the day...

  • Project Manager

    hace 4 horas


    Barcelona, España Hewlett Packard Enterprise A tiempo completo

    .Project Manager - Customer & User Experience Apply locations Sant Cugat del Valles, Barcelona, Spain Time type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: 3142241 Description: Responsibilities: Project Management & Stakeholder Collaboration: Lead CX and UX projects from initiation to completion, ensuring alignment with strategic business...

  • Project Manager

    hace 2 semanas


    Barcelona, España Hewlett Packard Enterprise A tiempo completo

    .Project Manager - Customer & User Experience Apply locations Sant Cugat del Valles, Barcelona, SpainTime type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: 3142241Description:Responsibilities:Project Management & Stakeholder Collaboration:Lead CX and UX projects from initiation to completion, ensuring alignment with strategic business...


  • Barcelona, España ARKET A tiempo completo

    Company Description Are you passionate about growing your team, driving your business and delivering results while providing exceptional customer experiences? Are you a hands-on leader and problem-solver with a big interest in sustainability? If your answer is yes, why not join us? This could be the first step towards an exciting new career at Arket. We are...

  • Project Manager

    hace 1 semana


    Barcelona, España Hewlett Packard Enterprise A tiempo completo

    .Project Manager - Customer & User ExperienceApply locations Sant Cugat del Valles, Barcelona, SpainTime type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: 3142241Description:Responsibilities:Project Management & Stakeholder Collaboration:Lead CX and UX projects from initiation to completion, ensuring alignment with strategic business...


  • Barcelona, España Fluidra Sa A tiempo completo

    .Fluidra es una empresa líder a nivel global en el sector de la piscina y el wellness¿Quieres conocernos?Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de piscina...