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Customer Care Specialist.
hace 2 meses
.About Olala HomesOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays across multiple countries in Europe, Asia, and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we've expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.Your roleWe are seeking a dynamic, creative, and multilingual Customer Care Agent to join our team. As a Customer Care Specialist, you will represent a hospitality industry leader connecting people worldwide to unique travel experiences. This is an excellent opportunity to gain hands-on experience in the vacation rental industry and contribute to the growth of our company.Your JourneyProvide Expert-Level Guest Support: Deliver professional, prompt, and friendly guest assistance with a focus on resolving complex issues. Listen to guests carefully, offering solutions that not only meet but exceed their expectations.Advanced Troubleshooting and Problem Solving: Utilize in-depth knowledge and advanced resources to identify, diagnose, and resolve more intricate issues that Tier 1 support may escalate. Ensure a thorough and accurate resolution, minimizing the need for further escalation.Multi-Channel Guest Communication: Manage and respond to guest inquiries across various channels, including telephone, email, WhatsApp, Facebook, and others. Ensure that all communications maintain a high standard of clarity, professionalism, and responsiveness.Proactive Solutions and Continuous Improvement: Suggest and implement innovative ideas to enhance the overall guest experience and contribute to the continuous improvement of support processes. Work closely with cross-functional teams to develop and refine strategies that increase sales and customer satisfaction.For us, every day is filled with purpose.What do you bring to your tripPrevious experience in a contact center.Excellent communication skills (written and verbal).Excellent negotiation skills.Problem-solving abilities.Sense of responsibility.Multi-tasking skills.Flexibility to work different shift patterns and weekends.Spanish & English proficiency and a third language (Portuguese, Greek, or French) is a plus.Self-starter, creative, and willing to support expansion in a fast-growing environment.Passionate, proactive, hands-on, dynamic, and energetic.Flexible, resilient, and adaptable to changes.Confident working in cross-functional teams.Comfortable in a start-up environment
