Customer Support Agent
hace 1 semana
Customer Support Agent We are seeking a highly skilled and customer-focused Customer Support Agent to join our dynamic team at CPM International. As a key member of our operations team, you will play a vital role in ensuring the smooth daily operation of our Transportation-as-a-Service deployments.
Key Responsibilities: Handle customer contacts over the phone and via email to ensure timely and satisfactory resolution of customer issues.
Prioritize customer satisfaction and go the extra mile with every interaction to build strong relationships with our customers.
Support our drivers and passengers by providing clear and concise information to address their queries and concerns.
Strive for first-contact resolution to efficiently address customer issues and improve overall customer experience.
Requirements: Fluent level of both written and spoken German.
Able to communicate clearly and effectively in written and spoken English.
Experience in the customer service industry, preferably in a Contact Centre environment.
Patient and empathetic with the ability to work in a fast-paced environment.
Autonomous and fast learner with a proactive attitude and a 'can-do' mindset.
Solution-oriented with the ability to provide the correct and best outcome for the customer.
What We Offer: Starting salary of 21,000€ gross per year.
Full-time contract with a rotating schedule (39 hours per week).
Hybrid working model with fully paid training.
24 holiday days per year on a full-time basis.
Best-in-class people engagement activities and programs.
Ongoing training and development opportunities.
We are committed to creating an open workplace that celebrates diversity in all forms. We believe in providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM International. If you are passionate about delivering an outstanding customer experience and committed to our mission of making mobility accessible while reducing the world's carbon footprint, we encourage you to apply for this exciting opportunity.
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