Contact Center Training
hace 1 mes
Description Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to contribute to a growing market within the business areas of lending, cobranded credit cards, and buy-now-pay-later with solid expansion across different countries with global leading merchants. Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans.Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app. Mission and Responsibilities In charge of the management and continuous improvement of all contact center activities to ensure best customer experience delivery and maximize efficiency. You will be the service manager supporting the kick-off, ramp-up, and running activity of different contact center services for the German market. Collaborating with external BPO service providers in an outsourcing model, you will be generating and improving operative contact center processes, quality standards, training materials, and agents' scripts coordinated with local Contact Center managers and internal support areas (Risks, Security, IT, Operations) in order to look for the best practices to be shared and extended to other geographies. Main Tasks Ensure SLAs and KPIs of the Contact Center customer service. Addressing and reviewing BPO external providers activities (Forecasting and Scheduling adherence, Quality control, Invoicing accuracy, etc.). Analyze and address customer pain points on current procedures and scripts with internal departments. Running root-cause analysis to identify possible improvements on the current procedures based on quantitative and qualitative information from contact center and customer feedback. Identifying and helping to implement CC control and servicing processes that will improve advisors' performance. Managing direct relationship with BB Clients: Feedback, Reporting, Incidents, and Account management. Coordinating, training, and calibration of contact center managers and QA analysts in monitoring activity. To Be Successful in the Role You Must Have Fluent German and English written and oral is a must (percentage of the workload). Dutch and Spanish will be an advantage. Years of experience improving operations in a contact center in an operational or cross-functional area (Training & Quality, Transformation, Process Improvement, Customer Experience). Solid understanding of Contact Center coordination and organization. #J-18808-Ljbffr
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Contact Center Training
hace 1 mes
Zaragoza, España Santander A tiempo completoDescriptionZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to contribute...
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Contact Center Training
hace 2 semanas
Zaragoza, España Santander A tiempo completo.Description Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to make your...
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Contact Center Training
hace 1 mes
Zaragoza, España Santander A tiempo completoDescriptionZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to contribute...
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Contact Center Service Manager
hace 2 semanas
Zaragoza, España Santander A tiempo completo.Contact Center Service Manager - Assisted Channels (Openbank)Country : Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using...
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Asesor Comercial Líder en Contact Center
hace 4 semanas
Zaragoza, Zaragoza, España Grupo Crit A tiempo completoVisión de la empresaGrupo Crit es una plataforma de Contact Center líder en su sector y en plena fase de expansión. Nuestra misión es proporcionar un trato excelente al cliente, tratando de resolver y atender cualquier tipo de incidencia.SalarioNuestro salario estimado es de aproximadamente $1.500 mensuales. Este monto puede variar según la ubicación y...
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Especialista en Pruebas de Banca y Contact Center
hace 4 semanas
Zaragoza, Zaragoza, España Ust Global A tiempo completoEn UST Global, buscamos a un Especialista en Pruebas de Banca y Contact Center con experiencia trabajando en proyectos de Banca. Sobre la compañía: UST Global es una proveedora de soluciones de transformación digital global. Durante más de 20 años, UST ha trabajado junto a las mejores empresas del mundo para hacer un impacto real a través de la...
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Teleoperador/A Comercial de Contact Center
hace 4 semanas
Zaragoza, Zaragoza, España Teleperformance-Crit A tiempo completo¿Buscas Challenge en un equipo dinámico?En Grupo Crit nos encontramos seleccionando agentes comerciales para un plataforma de Contact Center líder en su sector.Formarás parte de un equipo con buen ambiente laboral, dedicado a proporcionar un trato excelente al cliente.Buscamos personas con gran capacidad de comunicación, con ganas de dar lo mejor de sí...
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Operador Comercial de Plataforma de Contact Center
hace 4 semanas
Zaragoza, Zaragoza, España Grupo Crit A tiempo completo¿Te consideras una persona proactiva y sociable?Para Grupo Crit, estamos seleccionando agentes comerciales para una plataforma de Contact Center líder en su sector y en plena fase de expansión.Formarás parte de un equipo dinámico y con buen ambiente laboral, dedicado a proporcionar un trato excelente al cliente tratando de resolver y atender cualquier...
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Recepcionista de Atención al Cliente
hace 4 semanas
Zaragoza, Zaragoza, España Callclick Contact Center A tiempo completoLa empresa Callclick Contact Center busca una Recepcionista de Atención al Cliente para unirse a su equipo.Sueldo: A partir de 7,500€ al mes.Horario:Lunes a viernes de 9am a 6pm y sábados de 9am a 1pm.Requisitos:Edad entre 20 y 35 añosPreparatoria concluidaFacilidad de palabraBuena presentaciónSolo mujeresBeneficios:Prestaciones de leySueldo base de...
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Zaragoza, Zaragoza, España Grupo Crit A tiempo completoInformación Sobre el PuestoNuestro equipo de Grupo Crit está seleccionando agentes de atención al cliente para una plataforma de Contact Center líder en su sector y en plena fase de expansión. Forma parte de nuestro equipo dinámico y con buen ambiente laboral, dedicado a proporcionar un trato excelente al cliente tratando de resolver y atender...
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Director de Contacto en Thyssenkrupp Elevator
hace 4 semanas
Zaragoza, Zaragoza, España Thyssenkrupp Elevator A tiempo completoMisión del Puesto: Como Supervisor/a de Contact Center, formarás parte de un equipo que se ocupa de la gestión diaria del Contact Center para su correcto funcionamiento, las 24 horas del día. Tu misión será garantizar que todo funcione de acuerdo con los estándares de calidad y atención al cliente establecidos por Thyssenkrupp Elevator, mientras...
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Zaragoza, España Msx International Inc. A tiempo completo.Title: Contact Center Agent, Dutch and English speaker Location: Madrid, ES, 28037 Date: Oct 9, 2024 Contact Center Agent in Madrid OR Alicante - Dutch speaker with English Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?...
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Administrador de Contacto en Madrid
hace 11 horas
Zaragoza, Zaragoza, España Thyssenkrupp Elevator A tiempo completoDescripción del Puesto\Estamos buscando un profesional apasionado por la atención al cliente y la tecnología para desempeñar el rol de Supervisor/a de Contact Center en Thyssenkrupp Elevator, una empresa líder en el mercado nacional de elevación.\A continuación, se presentan las responsabilidades clave del puesto:\\Gestionar la infraestructura...
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Contact Center Agent In Madrid Or Alicante
hace 1 mes
Zaragoza, España Msx International A tiempo completo.Contact Center Agent in Madrid OR Alicante – Swedish speaker with English Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team? This is a position for ambitious, service-oriented, self-motivated, and team-oriented people who...
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Contact Center Agent In Madrid Or Alicante
hace 1 mes
Zaragoza, España Msx International Inc. A tiempo completo.Title: Contact Center Agent in Madrid OR Alicante - Swedish speaker with English Location: Madrid, ES, 28037 Date: Oct 9, 2024 Contact Center Agent in Madrid OR Alicante – Swedish speaker with English Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and...
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Zaragoza, España Msx International A tiempo completo.Contact Center Agent in Madrid OR Alicante - Dutch speaker with English Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team? This is a position for ambitious, service-oriented, self-motivated, and team-oriented people who put...
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Data Center Operations Specialist
hace 4 semanas
Zaragoza, Zaragoza, España Amazon A tiempo completoJob Title: Data Center Operations SpecialistDescription:We are seeking a highly skilled Data Center Operations Specialist to join our team at Amazon. As a Data Center Operations Specialist, you will be responsible for the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility.Key Responsibilities:Assist in...
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Data Center Technical Specialist
hace 1 mes
Zaragoza, Zaragoza, España Engineeringuk A tiempo completoAbout the RoleAs a Data Center Regional Mechanical Engineer at Engineeringuk, you will play a key role in providing full life-cycle support to our data centers from design inception through site improvement and maintenance. This includes performing design and equipment submittal reviews, troubleshooting site/equipment failures, and directly supporting...
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Data Center Operations Specialist
hace 4 semanas
Zaragoza, Zaragoza, España Amazon A tiempo completoCompany OverviewAmazon Web Services (AWS) is a rapidly expanding organization, and our Infrastructure Operations team is seeking a skilled Data Center Operations Specialist to join their ranks. This dedicated group ensures the critical physical infrastructure that supports Amazon Web Services operates at optimal levels.Job SummaryWe are looking for an...
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Data Center Mechanical Expert
hace 4 semanas
Zaragoza, Zaragoza, España Amazon A tiempo completoAbout the JobAre you an experienced mechanical engineer looking for a challenging role in data center operations? Do you have expertise in designing and maintaining complex mechanical systems? We're seeking a skilled Data Center Regional Mechanical Engineer to join our team at Amazon.Job DescriptionAs a Data Center Regional Mechanical Engineer, you will be...
