Technical Account Manager

hace 2 meses

Madrid, España Cmdscale Gmbh A tiempo completo

Du hast Freude daran, enge Beziehungen zu Kunden aufzubauen und ihnen dabei zu helfen, ihre Herausforderungen mit innovativen Lösungen zu meistern? Dein technisches Verständnis hilft dir dabei, nicht nur als Berater:In zu agieren, sondern als strategische:R Partner:In die Geschäftsziele unserer Kunden zu fördern? Dann ist diese Position genau das Richtige für dich Dein Impact Als Technical Account Manager (m/w/d) arbeitest du eng mit unseren Kunden und internen Teams zusammen, um sicherzustellen, dass unsere Services den höchsten Mehrwert bieten. Du begleitest unsere Kunden während des gesamten Lebenszyklus – von der Implementierung bis hin zur fortlaufenden Betreuung – und bist deren zentrale:R Ansprechpartner:In für technische und strategische Fragen. Deine Aufgaben: Betreuung und Entwicklung von Schlüsselkunden, um langfristige Partnerschaften zu gewährleisten Sicherstellung des erfolgreichen Einsatzes unserer Dienstleistungen durch unsere Kunden und Identifikation von Optimierungsmöglichkeiten Proaktives Monitoring der Kundenzufriedenheit und frühzeitiges Erkennen von Problemen oder Chancen Zusammenarbeit mit dem Vertriebsteam zur Entwicklung individueller Kundenstrategien und Identifikation von Upsell- und Cross-Sell-Möglichkeiten Koordination von Ressourcen und Lösungen zwischen Kunden und internen Entwicklerteams Unterstützung bei der Durchführung von Proof of Concepts (PoCs) und der technischen Implementierung Teilnahme an Kundenmeetings und Branchenveranstaltungen, um Netzwerke zu erweitern und neue Geschäftsmöglichkeiten zu fördern Dein Skillset: Studium: Du hast ein erfolgreich abgeschlossenes Studium der Fachrichtung Informatik oder ein ähnliches Studium, alternativ eine vergleichbare Ausbildung. Erfahrung im Kundenmanagement : Du hast mindestens 2-3 Jahre Erfahrung im Projekt-/ und Kundenmanagement idealerweise im technischen Umfeld. Technisches Verständnis: Du hast bereits selbst eigene Software entwickelt und damit weitreichende Erfahrung in Technologie, Softwarearchitektur und Softwareintegration gewonnen Kommunikationsstärke : Du bist stark in der Kommunikation – ob schriftlich, mündlich oder im direkten Kundenkontakt – und weißt, wie man Vertrauen aufbaut und pflegt. Analytische Fähigkeiten : Du erkennst schnell die Bedürfnisse der Kunden und kannst diese in maßgeschneiderte Lösungen umsetzen. Eigenständigkeit : Du schätzt Entscheidungsfreiheit in Bezug auf Arbeitszeit und -ort und bringst gleichzeitig eine hohe Verantwortungsbereitschaft mit. Problem-Lösungs-Kompetenz : Du bist in der Lage, proaktiv Herausforderungen zu erkennen und Lösungen zu entwickeln, die sowohl dem Kunden als auch dem Unternehmen zugutekommen. Du besitzt sehr gute Deutschkenntnisse . (Min. C2)

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