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What Is Exoticca?Exoticca is a company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, through the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as Glovo, SinDelantal.Com, or Idealista, among others.At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.Who we are?The IT department is primarily responsible for supporting our employees, mainly focusing on our call center which operates in several time zones.We are seeking a talented IT Support Technician who would like to continue with the quality on-site or remote support provided to all types of users, and will be equipped with the necessary tools.What will you do?In-situ and remote supportHelp manage equipment stockPrepare Windows / Linux / macOS computersGrant and revoke access to our platforms for users as necessarySupport and check meeting rooms and eventsLearn about security and good practicesCreate documentation to assist users and the team in their day-to-day operationsRequirementsAt least 1 year of experienceBasic knowledge of networkingExperience with Windows 10 and the Office suite; knowledge of macOS and Linux support is valuedKnowledge of Jira and Unifi is a plusFluent in EnglishBased in BarcelonaNice to have: CCNA, CFGM SMX or higher; VoIP knowledge; experience supporting Call CenterBenefitsCompetitive compensation package in line with job responsibilities and experienceFlexible compensation management for diet, transportation, and private health insurance with CobeeHybrid work model: Offices in Barcelona cityPermanent contract from the startTravel packages at reduced pricesReferral bonus for bringing in talented individualsUnlimited coffee, team lunches, English lessons, bi-annual company partiesBecome part of a fun and motivated multicultural team in an agile and rapidly growing organizationExoticca is an equal opportunity employer. Diversity and inclusiveness are our core values. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.#J-18808-Ljbffr
