IT Support Technician

hace 2 meses


Barcelona, España Exoticca A tiempo completo

**What Is Exoticca?**
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

**What do we do?**
The IT department is the main responsible for supporting our employees mainly focusing on our call center which they operate in several time zones.
We are seeking a talented IT Support Technician who would like to continue with the quality on-site or remote support that will be provided to all types of users, and they will be provided with the tools they need.

**What will you do?**
- In-situ and remote support.
- Help us to manage the equipment stock.
- Prepare Windows / Linux / macOS computers.
- Give access and remove access to our platforms to users when necessary.
- Support and check meeting rooms, events too.
- Learn a lot about security and good practices.
- Create documentation to help users and the team in their day to day.

**Requirements**:

- At least 1 year of experience.
- Basic knowledge of networking.
- Experience with Windows 10 and the Office suite, we also value knowledge about macOS and Linux support level.
- We value knowledge about Jira, Unifi.
- Required English fluent level.
- Based in Barcelona.
- Nice to have: CCNA, CFGM SMX or higher. VoIP knowledge, experience supporting Call Center.

**Benefits**
- Competitive compensation package in line with job responsibilities and experience.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
- Offices in Barcelona city.
- Permanent contract from the start.
- Travel packages at reduced prices
- Referral bonus, if you bring people as talented as you.
- Unlimited coffee, team lunches, English lesson, bi-anual company parties.
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization
- Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local._


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