IT Support Technician
hace 4 meses
Role Description:
It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.
Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.
We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
**We are IT Services**
Do you want to own IT Services that have a positive impact on the entire workforce? Working with some of the latest technologies and global deployment challenges? Well, we are looking for a talented IT Support Technician to join our IT Services department in Amsterdam.
**What you’ll be doing**:
- Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
- Carry out local onsite maintenance tasks
- Liaise with local stakeholders upon needs to guarantee the regular running of business operations
- Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
- Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
- Balance and prioritize multiple tasks from different sizes and business importance;
- Document and contribute to the knowledge base;
- Prepare computer hardware
- Provide administrative maintenance on user accounts
- Engage in interaction to resolve issues together with the team.
**What you’ll bring**:
- Experience providing IT technical support;
- Advanced troubleshooting experience both on-site and remote;
- Experience with SCCM, JAMF/Casper suite for imaging;
- Experience with mobile devices: phones and tablets;
- Knowledge of Microsoft Office suite and Google Suite in an enterprise environment;
- Understanding of and experience with Active Directory and Windows Server usage, AD Domain’s, DNS service, DHCP service;
- Understanding of and experience with TCP-IP, LAN, WAN, Internet Explorer and/or Chrome browser;
- Experience with PC and Laptop’s hardware troubleshooting in an enterprise environment: both Mac and Windows;
- Experience troubleshooting standalone and network printers;
- Experience with any ticketing system;
- Outstanding communication skills in English (written and verbal);
- Team player and ability to work independently with limited supervision;
- Business Awareness and ability to prioritize decisions in favor of the business.
**What we offer**:
**Benefits & Perks: Global Impact, Personal Relevance**
- Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
- Contribute to a high scale, sophisticated, world-class product and see the real time impact of your work on millions of travelers worldwide.
- Be part of a truly international fast paced environment and performance driven culture.
- Full relocation support for you and your family to move to Amsterdam. We have fine-tuned this process by successfully relocating over 300 Technology professionals to Amsterdam in the last year alone
- Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
- Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
- Diverse and creative colleagues from every corner of the world.
- Health, life, and disability insurance*
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
- Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
- On-site meals, coffee, and snacks, including healthy and vegan options, daily*
Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
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