IT Support Technician

hace 7 días


Barcelona, España Pronovias A tiempo completo

We at **PRONOVIAS GROUP**, Global leader in the Bridal industry with headquarters in Barcelona, are currently looking for a talented and outstanding **IT Support Technician Trainée **to join our IT Team.

PRONOVIAS GROUP seeks for people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.

Our mission is bringing **HAPPINESS** into the world by dressing with style our customers’ dreams, being the best partner to our clients and building together an exciting place to work.

**Responsabilities and Functions**:

- Remote resolution or escalation of incidents according to the operating procedure
- Updating of operating systems
- Mobile device management with MDM
- Telephone customer service
- PC incidences remotely / in person resolution.
- Equipment configuration
- Equipment layout
- General support
- Use of the ticketing system for incidences management
- Knowledge of IP networks
- Knowledge with databases
- Computer skills in general
- Ability to resolve incidents.
- English conversation level.
- Diplomas / certifications in IT will be a plus.
- French and / or Italian will be a plus.

**Soft skills**:

- High adaptability to different interlocutors.
- High learning capacity.
- Proactivity and creativity.
- Motivated, competitive and highly decisive person, especially in very dynamic environments
- Communication capacity at functional and technical level

**WHAT DO WE OFFER ?**
- Becoming part of a dynamic company with more than 50 years of experience.
- Join our international "family" with more than 35 nationalities worldwide.
- Ethical workplace environment that embrace the diversity that makes us special. Having to opportunity to join our "Happy World" projects to empower women and environmental sustainability.
- Team building activities to promote the Companies' values: respect, innovation, empowerment, performance driven and team work.
- Flexible work schedule (and special schedule for parents).
- Company canteen.
- Flexible Compensation Plan.
- Weekly Foreign Languages courses.
- Private parking and company shuttle bus from El Prat de Llobregat train station.


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