Customer Service Agent

hace 2 meses


Zaragoza, España Msx International Inc. A tiempo completo

.Customer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service. The agent will also focus on continuously improving the quality of service to meet customer satisfaction and project goals. Responsibilities: Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request. Remote Assistance: Identify and address the root causes of the assistance requests. Record all the Customer contact in order to track the activities. Data Management: Input relevant customer data into the case management System. Team collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets. Process Improvement: Continuously work to improve the efficiency and quality of process workflows. Documentation: Prepare, update, and archive all required documents, templates, and records. Deliver the best possible customer support in line with project guidelines. Apply MSX business knowledge and methodology to provide a high-quality business service. Implement corrective and preventive actions to ensure project objectives are met. Clearly and promptly document and share best practices with teams to enhance customer handling. Requirements: Fluent Swedish language knowledge and at least intermediate English language knowledge. Strong interpersonal skills with a persuasive and negotiation-focused attitude. Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication. Conflict resolution skills, with a team-oriented approach to resolving disagreements positively. Problem-solving skills, with logical thinking to break down complex issues and develop solutions. Adaptability to manage time pressure and changing priorities. Resilience, discipline, pragmatism, and punctuality in work tasks. Flexibility and proactivity in handling multiple tasks, planning, and creating contingency plans. Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi-cultural teams (empathy is a plus). Proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel). Basic knowledge of the automotive industry, including both sales and aftersales processes, is a plus



  • Zaragoza, España Msx International A tiempo completo

    .Senior Customer Service Agent - German (m/w/d) Haben Sie Erfahrung im Kundenservice durch Contact Center? Möchten Sie sich neuen Herausforderungen stellen? Dann hat MSX International den richtigen Job für Sie! Zielsetzung: Unsere Senior Customer Service Agents (m/w/d) sind Hauptansprechpartner für die Besitzer von OEM-Fahrzeugen. Sie vertreten den OEM...

  • Customer Service Liaison

    hace 4 semanas


    Zaragoza, Zaragoza, España U Trust Insurance Agency Llc A tiempo completo

    About UsU Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.Job OverviewAs a Customer Service Representative, you will play a vital role in...


  • Zaragoza, España Iata Consulting A tiempo completo

    . Employment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...


  • Zaragoza, Zaragoza, España Msx International Inc. A tiempo completo

    About the RoleWe are seeking an ambitious, service-oriented, and self-motivated Contact Center Agent to join our team in Madrid or Alicante. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through follow-up calls, addressing customer concerns, and gathering feedback to identify areas for...


  • Zaragoza, España Iata Consulting A tiempo completo

    .Employment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...


  • Zaragoza, España Trend Micro A tiempo completo

    .Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...


  • Zaragoza, España Msx International A tiempo completo

    .Quality Assurance Specialist Do you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX! Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer...

  • Service Manager

    hace 7 días


    Zaragoza, España Wohn-Service-Team A tiempo completo

    .Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...


  • Zaragoza, España Page Personnel España A tiempo completo

    **Te responsabilizarás de**: - Proporcionar un servicio al cliente excepcional. - Ayudar a los clientes con consultas y compras. - Trabajar en equipo para alcanzar los objetivos de ventas. - Gestión de leads y conversión en venta. - Detección de las oportunidades de venta a través de las necesidades trasladadas por el cliente. - Asesoramiento de los...


  • Zaragoza, Zaragoza, España The Cigna Group A tiempo completo

    About The RoleWe are seeking a skilled Multilingual Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service to our clients from around the world.Main ResponsibilitiesProvide first-class customer service to clients via phone, email, and chat.Respond to customer inquiries and resolve...

  • Service Manager

    hace 4 meses


    Zaragoza, España Wohn-Service-Team A tiempo completo

    .Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...


  • Zaragoza, España Cigna Health And Life Insurance Company A tiempo completo

    .Customer Service Senior Supervisor Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 16 Days Ago job requisition id 24014081 The position As Senior Supervisor in our Customer Service department, you will be supported by a team of supervisors on your mission to deliver best-in-class service experiences for our customers,...


  • Zaragoza, España U Trust Insurance Agency Llc A tiempo completo

    .About Us: U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. Position Overview: As a Customer Service Representative, you will play a vital role...


  • Zaragoza, España Bfv Service Gmbh A tiempo completo

    As a Service Business Developer, your primary responsibility is to drive growth and enhance the overall commercial success of our service business. You will play a pivotal role in driving globally our key growth initiatives and ensuring the continuous improvement of our service offerings. This position requires a dynamic individual with a strong blend of...

  • Customer Service

    hace 6 meses


    Mequinenza, Zaragoza provincia, España CornerJob A tiempo completo

    **Descripción y responsabilidades**: Eurofirms busca un/a Customer Service de atención al cliente para importante empresa alimentaria ubicada en Mequinenza. La persona seleccionada realizará las siguientes funciones: - Administrar la cartera de clientes de acuerdo con los procedimientos de la empresa y las expectativas del cliente. - Maximizar la...


  • Zaragoza, España Canyon Bicycles Gmbh A tiempo completo

    .CANYON FACTORY SERVICE (CFS) SALES AGENT EN CANYON IBERIA We are a community open to everyone. One global team where everyone counts. ¡Únete al equipo Canyon! En Canyon nuestro objetivo es ser la marca de bicicletas más inspiradora e innovadora del mundo. Ahora más que nunca estamos buscando personas brillantes y comprometidas que quieran alcanzar la...


  • Zaragoza, Zaragoza, España The Cigna Group A tiempo completo

    At The Cigna Group, we are committed to delivering exceptional customer experiences. As a Multilingual Customer Service Representative, you will play a vital role in ensuring that our clients receive the highest level of service and support.About UsWe are a leading provider of group healthcare and wellbeing programmes for employees of multinational...


  • Zaragoza, España Blu Selection A tiempo completo

    We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain's beautiful capital, Madrid! Your responsibilities and impact as a Customer Experience Specialist will be: Supporting clients' activities by being the very first point of contact for their customers: Answering incoming queries from customers and...


  • Zaragoza, España Msx International Inc. A tiempo completo

    .Title: Contact Center Agent, Dutch and English speaker Location: Madrid, ES, 28037 Date: Oct 9, 2024 Contact Center Agent in Madrid OR Alicante - Dutch speaker with English Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?...


  • Zaragoza, España Adstream (Extreme Reach) A tiempo completo

    .XR Overview XR is a global technology platform powering the creative economy. Its unified platform moves creative and productions forward, simplifying the fragmentation and delivering global insights that drive increased business value. XR operates in 130 countries and 45 languages, serving the top global advertisers and enabling $150 billion in video ad...