Customer Service Agent
hace 3 semanas
.Customer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service. The agent will also focus on continuously improving the quality of service to meet customer satisfaction and project goals. Responsibilities: Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request. Remote Assistance: Identify and address the root causes of the assistance requests. Record all the Customer contact in order to track the activities. Data Management: Input relevant customer data into the case management System. Team collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets. Process Improvement: Continuously work to improve the efficiency and quality of process workflows. Documentation: Prepare, update, and archive all required documents, templates, and records. Deliver the best possible customer support in line with project guidelines. Apply MSX business knowledge and methodology to provide a high-quality business service. Implement corrective and preventive actions to ensure project objectives are met. Clearly and promptly document and share best practices with teams to enhance customer handling. Requirements: Fluent Swedish language knowledge and at least intermediate English language knowledge. Strong interpersonal skills with a persuasive and negotiation-focused attitude. Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication. Conflict resolution skills, with a team-oriented approach to resolving disagreements positively. Problem-solving skills, with logical thinking to break down complex issues and develop solutions. Adaptability to manage time pressure and changing priorities. Resilience, discipline, pragmatism, and punctuality in work tasks. Flexibility and proactivity in handling multiple tasks, planning, and creating contingency plans. Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi-cultural teams (empathy is a plus). Proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel). Basic knowledge of the automotive industry, including both sales and aftersales processes, is a plus
-
Service Desk Agent
hace 2 semanas
Zaragoza, Zaragoza, España Atos Se A tiempo completoJob Position: Service Desk AgentDescription: We are looking for a highly skilled Service Desk Agent to join our team at Atos Se. As a Service Desk Agent, you will be responsible for providing top-notch support to our customers, ensuring that their technical issues are resolved efficiently and effectively. Responsibilities:Provide technical support to...
-
Senior Customer Service Agent
hace 2 semanas
Zaragoza, España Msx International A tiempo completo.Senior Customer Service Agent - German (m/w/d) Haben Sie Erfahrung im Kundenservice durch Contact Center? Möchten Sie sich neuen Herausforderungen stellen? Dann hat MSX International den richtigen Job für Sie! Zielsetzung: Unsere Senior Customer Service Agents (m/w/d) sind Hauptansprechpartner für die Besitzer von OEM-Fahrzeugen. Sie vertreten den OEM...
-
Customer Service Representative
hace 4 semanas
Zaragoza, Zaragoza, España Iata Consulting A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Service team at IATA Consulting. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, handling inquiries, and resolving issues in a timely and professional manner.Key Responsibilities* Respond to...
-
Customer Service Team Manager
hace 2 semanas
Zaragoza, Zaragoza, España Kone México A tiempo completoJob Title: Customer Service Team ManagerKONE, a leading elevator and escalator company, is seeking a highly skilled Customer Service Team Manager to lead our team in Madrid. The ideal candidate will have experience in customer service, team management, and leadership.Key Responsibilities:Manage and develop a team of customer service representatives to ensure...
-
Customer Service Specialist
hace 1 mes
Zaragoza, Zaragoza, España Solutions & Decisions A tiempo completoCustomer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our operations team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.The ideal candidate...
-
Customer Service Specialist
hace 1 mes
Zaragoza, Zaragoza, España Solutions & Decisions A tiempo completoCustomer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our operations team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.The ideal candidate...
-
Customer Service Representative
hace 4 semanas
Zaragoza, Zaragoza, España Iata Consulting A tiempo completoAbout IATA ConsultingWe are a global organization that speaks for the airlines of the world, serving and supporting over 300 of them across all continents. Our mission is to make air travel safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce and respect the different backgrounds, perspectives and skills...
-
Customer Service Representative
hace 4 semanas
Zaragoza, Zaragoza, España Iata Consulting A tiempo completoAbout IATA ConsultingWe are a global organization that speaks for the airlines of the world, serving and supporting over 300 of them across all continents. Our mission is to make air travel safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce and respect the different backgrounds, perspectives and skills...
-
Customer Service Representative
hace 3 semanas
Zaragoza, Zaragoza, España Careerxtra A tiempo completoCustomer Service RepresentativeAre you passionate about delivering exceptional customer experiences? We're looking for a German-speaking Customer Service professional to join our team in Valencia, Spain. As a Customer Service Representative, you will engage with customers through various channels, including phone, email, chat, and social media, ensuring a...
-
Customer Service Specialist
hace 2 meses
Zaragoza, España Abbott Laboratories A tiempo completo.AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition,...
-
Customer Service Representative
hace 1 mes
Zaragoza, Zaragoza, España Jl Talent Partners A tiempo completoCustomer Support Specialist, Spanish SpeakerWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Greece. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone and email, ensuring a seamless and satisfying experience.Key...
-
Customer Service Representative
hace 3 semanas
Zaragoza, Zaragoza, España Iata Consulting A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at IATA Consulting. As a key member of our front office, you will be responsible for providing exceptional customer service to our clients, handling enquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesAnswer product and service...
-
Customer Service Specialist
hace 2 meses
Zaragoza, España Iata Consulting A tiempo completo.Employment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...
-
Customer Service Manager
hace 3 semanas
Zaragoza, España Trend Micro A tiempo completo.Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Senior Customer Service Manager
hace 3 semanas
Zaragoza, Zaragoza, España Msd A tiempo completoJob SummaryAs a Senior Customer Service Manager at Msd, you will be responsible for leading a team of Customer Service Analysts in executing timely, accurate, and compliant processing of customer interactions, queries, and communications. You will coordinate daily process activities, review, and manage pending actions, analyze results, and report to the...
-
Senior Customer Service Specialist
hace 3 semanas
Zaragoza, Zaragoza, España Msd A tiempo completoJob DescriptionAs a Senior Customer Service Specialist at Merck & Co., Inc., you will be responsible for managing a team of Customer Service Analysts and ensuring timely, accurate, and compliant processing of customer interactions. Your primary responsibilities will include:Coordinating proactive and reactive communication with stakeholdersMonitoring and...
-
Customer Service Representative
hace 3 semanas
Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completoAbout the RoleWe are seeking a skilled Customer Support Associate to join our team at Empresa Reconocida. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and partners.Responsibilities IncludeUnderstanding our services and providing solutions to customer and host inquiries in a timely...
-
Senior Customer Service Specialist
hace 4 semanas
Zaragoza, Zaragoza, España Msd A tiempo completoJob Title: Senior Customer Service SpecialistAs a Senior Customer Service Specialist at Merck & Co., Inc., you will be responsible for leading a team of Customer Service Analysts in executing timely, accurate, and compliant processing of customer interactions, queries, inbound and outbound calls, emails, chats, claims, and returns.You will coordinate and...
-
Customer Service Representative
hace 2 semanas
Zaragoza, Zaragoza, España Blu Selection A tiempo completoSupport SpecialistAs a Support Specialist at Blu Selection, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries via email, phone, and/or chat, ensuring that their concerns are addressed in a timely and professional manner.Responsibilities:Technical Support:...
-
Customer Service- Sector Healthcare
hace 6 meses
Zaragoza, España Page Personnel España A tiempo completo**Te responsabilizarás de**: - Proporcionar un servicio al cliente excepcional. - Ayudar a los clientes con consultas y compras. - Trabajar en equipo para alcanzar los objetivos de ventas. - Gestión de leads y conversión en venta. - Detección de las oportunidades de venta a través de las necesidades trasladadas por el cliente. - Asesoramiento de los...