Senior Customer Service Agent
hace 2 semanas
.Senior Customer Service Agent - German (m/w/d) Haben Sie Erfahrung im Kundenservice durch Contact Center? Möchten Sie sich neuen Herausforderungen stellen? Dann hat MSX International den richtigen Job für Sie Zielsetzung: Unsere Senior Customer Service Agents (m/w/d) sind Hauptansprechpartner für die Besitzer von OEM-Fahrzeugen. Sie vertreten den OEM bei der Interaktion mit den Kunden, stellen eine schnelle und effektive Lösung von Fällen sicher und konzentrieren sich auf die kontinuierliche Verbesserung der Servicequalität, um die Kundenzufriedenheit und Projektziele zu erreichen. Verantwortlichkeiten der Agents: Bearbeitung von Fahreranfragen: Bearbeitung von Anfragen über verschiedene Kanäle, um sicherzustellen, dass das Problem erkannt und verstanden wird, sowohl bei einfachen als auch bei komplexeren Fällen. Übergreifende Kommunikation: Hauptverbindungsstelle zwischen dem OEM, den OEM-Abteilungen und den Händlern, um festzustellen, welche Abteilung oder welcher Beteiligte am besten geeignet ist, das Problem zu lösen. Komplexes Fallmanagement: Bearbeitung von eskalierten und komplizierteren Fällen, die ein tiefes Verständnis des Problems und die Fähigkeit erfordern, gut durchdachte Lösungen zu finden. Kooperative Lösung: Enge Zusammenarbeit eng mit internen und externen Teams bei der Lösung von Fällen, um eine reibungslose Kommunikation und zeitnahe Lösung zu gewährleisten. Kontinuierliche Fallüberwachung: Verfolgung des Fortschritts komplexer Fälle von der Einleitung bis zum Abschluss, um sicherzustellen, dass alle Maßnahmen protokolliert und Folgemaßnahmen ergriffen werden. Mitwirkung an der Erstellung und Aktualisierung von Wissensdatenbanken, FAQs und Schulungsmaterialien für Kundendienstmitarbeiter. Eskalation von Fällen: Feststellen, wann ein Fall an höhere Ebenen oder spezialisierte Teams eskaliert werden muss. Feedback zur Prozessverbesserung: Geben Sie Feedback zu wiederkehrenden Problemen oder Ineffizienzen, um den gesamten Kundensupportprozess zu verbessern und den Bedarf an Eskalation in Zukunft zu verringern. Sicherstellung der Kundenzufriedenheit: Sicherstellen, dass selbst in den komplexesten Fällen die Kundenerfahrung positiv bleibt und die Zufriedenheit entsprechend den Projekt-KPIs aufrechterhalten wird. Das bringen Sie mit: Mindestens 2 Jahre Erfahrung in der Kundenbetreuung. Fließende Deutsch- (C1) und gute Englischkenntnisse (B2) in Wort und Schrift. Starke zwischenmenschliche Fähigkeiten mit einer überzeugenden und verhandlungsorientierter Haltung. Ausgezeichnete Kommunikationsfähigkeiten über eine Vielzahl von Kanälen, einschließlich des Deuten von verbaler und nonverbaler Kommunikation. Konfliktlösungsfähigkeiten, mit einem teamorientierten Ansatz um Meinungsverschiedenheiten positiv zu lösen. Problemlösungsfähigkeiten, mit logischem Denken zur Aufschlüsselung komplexer Sachverhalte und Lösungsfindung. Anpassungsfähigkeit, um mit Zeitdruck und wechselnden Prioritäten zurecht zu kommen
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Customer Service Agent
hace 3 semanas
Zaragoza, España Msx International Inc. A tiempo completo.Customer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
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Service Desk Agent
hace 2 semanas
Zaragoza, Zaragoza, España Atos Se A tiempo completoJob Position: Service Desk AgentDescription: We are looking for a highly skilled Service Desk Agent to join our team at Atos Se. As a Service Desk Agent, you will be responsible for providing top-notch support to our customers, ensuring that their technical issues are resolved efficiently and effectively. Responsibilities:Provide technical support to...
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Senior Customer Service Specialist
hace 3 semanas
Zaragoza, Zaragoza, España Msd A tiempo completoJob DescriptionAs a Senior Customer Service Specialist at Merck & Co., Inc., you will be responsible for managing a team of Customer Service Analysts and ensuring timely, accurate, and compliant processing of customer interactions. Your primary responsibilities will include:Coordinating proactive and reactive communication with stakeholdersMonitoring and...
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Senior Customer Service Specialist
hace 4 semanas
Zaragoza, Zaragoza, España Msd A tiempo completoJob Title: Senior Customer Service SpecialistAs a Senior Customer Service Specialist at Merck & Co., Inc., you will be responsible for leading a team of Customer Service Analysts in executing timely, accurate, and compliant processing of customer interactions, queries, inbound and outbound calls, emails, chats, claims, and returns.You will coordinate and...
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Customer Service Senior Supervisor
hace 1 día
Zaragoza, España Cigna Health And Life Insurance Company A tiempo completo.Customer Service Senior Supervisor Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 16 Days Ago job requisition id 24014081 The position As Senior Supervisor in our Customer Service department, you will be supported by a team of supervisors on your mission to deliver best-in-class service experiences for our customers,...
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Senior Customer Service Manager
hace 3 semanas
Zaragoza, Zaragoza, España Msd A tiempo completoJob SummaryAs a Senior Customer Service Manager at Msd, you will be responsible for leading a team of Customer Service Analysts in executing timely, accurate, and compliant processing of customer interactions, queries, and communications. You will coordinate daily process activities, review, and manage pending actions, analyze results, and report to the...
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Customer Service Representative
hace 4 semanas
Zaragoza, Zaragoza, España Iata Consulting A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Service team at IATA Consulting. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, handling inquiries, and resolving issues in a timely and professional manner.Key Responsibilities* Respond to...
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Customer Service Team Manager
hace 2 semanas
Zaragoza, Zaragoza, España Kone México A tiempo completoJob Title: Customer Service Team ManagerKONE, a leading elevator and escalator company, is seeking a highly skilled Customer Service Team Manager to lead our team in Madrid. The ideal candidate will have experience in customer service, team management, and leadership.Key Responsibilities:Manage and develop a team of customer service representatives to ensure...
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Customer Service Specialist
hace 1 mes
Zaragoza, Zaragoza, España Solutions & Decisions A tiempo completoCustomer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our operations team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.The ideal candidate...
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Customer Service Specialist
hace 1 mes
Zaragoza, Zaragoza, España Solutions & Decisions A tiempo completoCustomer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our operations team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.The ideal candidate...
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Customer Service Representative
hace 4 semanas
Zaragoza, Zaragoza, España Iata Consulting A tiempo completoAbout IATA ConsultingWe are a global organization that speaks for the airlines of the world, serving and supporting over 300 of them across all continents. Our mission is to make air travel safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce and respect the different backgrounds, perspectives and skills...
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Customer Service Representative
hace 4 semanas
Zaragoza, Zaragoza, España Iata Consulting A tiempo completoAbout IATA ConsultingWe are a global organization that speaks for the airlines of the world, serving and supporting over 300 of them across all continents. Our mission is to make air travel safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce and respect the different backgrounds, perspectives and skills...
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Customer Service Representative
hace 3 semanas
Zaragoza, Zaragoza, España Careerxtra A tiempo completoCustomer Service RepresentativeAre you passionate about delivering exceptional customer experiences? We're looking for a German-speaking Customer Service professional to join our team in Valencia, Spain. As a Customer Service Representative, you will engage with customers through various channels, including phone, email, chat, and social media, ensuring a...
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Customer Service Specialist
hace 2 meses
Zaragoza, España Abbott Laboratories A tiempo completo.AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition,...
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Customer Service Representative
hace 1 mes
Zaragoza, Zaragoza, España Jl Talent Partners A tiempo completoCustomer Support Specialist, Spanish SpeakerWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Greece. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone and email, ensuring a seamless and satisfying experience.Key...
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Customer Service Representative
hace 3 semanas
Zaragoza, Zaragoza, España Iata Consulting A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at IATA Consulting. As a key member of our front office, you will be responsible for providing exceptional customer service to our clients, handling enquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesAnswer product and service...
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Customer Service Specialist
hace 2 meses
Zaragoza, España Iata Consulting A tiempo completo.Employment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...
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Customer Service Manager
hace 3 semanas
Zaragoza, España Trend Micro A tiempo completo.Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Senior Service Management Specialist
hace 4 semanas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title: Senior Service Management SpecialistAmadeus is seeking a Senior Service Management Specialist to play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio. This senior role requires strong communication, analytical, and...
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Senior Service Management Specialist
hace 3 semanas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title: Senior Service Management SpecialistAbout the Role:We are seeking a Senior Service Management Specialist to join our dynamic team at Amadeus. As a key member of our Business Analytics Services portfolio, you will play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services.Key...