Senior Customer Service Agent
hace 1 mes
.Senior Customer Service Agent - German (m/w/d) Haben Sie Erfahrung im Kundenservice durch Contact Center? Möchten Sie sich neuen Herausforderungen stellen? Dann hat MSX International den richtigen Job für Sie Zielsetzung: Unsere Senior Customer Service Agents (m/w/d) sind Hauptansprechpartner für die Besitzer von OEM-Fahrzeugen. Sie vertreten den OEM bei der Interaktion mit den Kunden, stellen eine schnelle und effektive Lösung von Fällen sicher und konzentrieren sich auf die kontinuierliche Verbesserung der Servicequalität, um die Kundenzufriedenheit und Projektziele zu erreichen. Verantwortlichkeiten der Agents: Bearbeitung von Fahreranfragen: Bearbeitung von Anfragen über verschiedene Kanäle, um sicherzustellen, dass das Problem erkannt und verstanden wird, sowohl bei einfachen als auch bei komplexeren Fällen. Übergreifende Kommunikation: Hauptverbindungsstelle zwischen dem OEM, den OEM-Abteilungen und den Händlern, um festzustellen, welche Abteilung oder welcher Beteiligte am besten geeignet ist, das Problem zu lösen. Komplexes Fallmanagement: Bearbeitung von eskalierten und komplizierteren Fällen, die ein tiefes Verständnis des Problems und die Fähigkeit erfordern, gut durchdachte Lösungen zu finden. Kooperative Lösung: Enge Zusammenarbeit eng mit internen und externen Teams bei der Lösung von Fällen, um eine reibungslose Kommunikation und zeitnahe Lösung zu gewährleisten. Kontinuierliche Fallüberwachung: Verfolgung des Fortschritts komplexer Fälle von der Einleitung bis zum Abschluss, um sicherzustellen, dass alle Maßnahmen protokolliert und Folgemaßnahmen ergriffen werden. Mitwirkung an der Erstellung und Aktualisierung von Wissensdatenbanken, FAQs und Schulungsmaterialien für Kundendienstmitarbeiter. Eskalation von Fällen: Feststellen, wann ein Fall an höhere Ebenen oder spezialisierte Teams eskaliert werden muss. Feedback zur Prozessverbesserung: Geben Sie Feedback zu wiederkehrenden Problemen oder Ineffizienzen, um den gesamten Kundensupportprozess zu verbessern und den Bedarf an Eskalation in Zukunft zu verringern. Sicherstellung der Kundenzufriedenheit: Sicherstellen, dass selbst in den komplexesten Fällen die Kundenerfahrung positiv bleibt und die Zufriedenheit entsprechend den Projekt-KPIs aufrechterhalten wird. Das bringen Sie mit: Mindestens 2 Jahre Erfahrung in der Kundenbetreuung. Fließende Deutsch- (C1) und gute Englischkenntnisse (B2) in Wort und Schrift. Starke zwischenmenschliche Fähigkeiten mit einer überzeugenden und verhandlungsorientierter Haltung. Ausgezeichnete Kommunikationsfähigkeiten über eine Vielzahl von Kanälen, einschließlich des Deuten von verbaler und nonverbaler Kommunikation. Konfliktlösungsfähigkeiten, mit einem teamorientierten Ansatz um Meinungsverschiedenheiten positiv zu lösen. Problemlösungsfähigkeiten, mit logischem Denken zur Aufschlüsselung komplexer Sachverhalte und Lösungsfindung. Anpassungsfähigkeit, um mit Zeitdruck und wechselnden Prioritäten zurecht zu kommen
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Customer Service Agent
hace 2 meses
Zaragoza, España Msx International Inc. A tiempo completo.Customer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
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Customer Service Senior Supervisor
hace 1 mes
Zaragoza, España Cigna Health And Life Insurance Company A tiempo completo.Customer Service Senior Supervisor Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 16 Days Ago job requisition id 24014081 The position As Senior Supervisor in our Customer Service department, you will be supported by a team of supervisors on your mission to deliver best-in-class service experiences for our customers,...
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Zaragoza, Zaragoza, España Tidio A tiempo completoCompany OverviewWe are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses.About the RoleAs a Senior Product Manager at Tidio, you will be responsible for our Integrations, OpenAPI, Marketplace & Lyro AI solutions which require external data...
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Customer Service Liaison
hace 4 semanas
Zaragoza, Zaragoza, España U Trust Insurance Agency Llc A tiempo completoAbout UsU Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.Job OverviewAs a Customer Service Representative, you will play a vital role in...
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Customer Service Senior Supervisor
hace 4 semanas
Zaragoza, Zaragoza, España Cigna Health And Life Insurance Company A tiempo completoJob Title: Customer Service Senior Supervisor - Leadership and Operations Expert">About the Role:">We are seeking a seasoned Customer Service Senior Supervisor to lead our team in delivering exceptional service experiences for our customers. As a key member of our leadership team, you will drive high levels of engagement within the team and foster strong...
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Customer Service Specialist
hace 4 semanas
Zaragoza, España Iata Consulting A tiempo completo. Employment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...
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Customer Service Representative
hace 4 semanas
Zaragoza, Zaragoza, España Msx International Inc. A tiempo completoAbout the RoleWe are seeking an ambitious, service-oriented, and self-motivated Contact Center Agent to join our team in Madrid or Alicante. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through follow-up calls, addressing customer concerns, and gathering feedback to identify areas for...
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Customer Service Specialist
hace 3 meses
Zaragoza, España Iata Consulting A tiempo completo.Employment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...
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Customer Service Manager
hace 2 meses
Zaragoza, España Trend Micro A tiempo completo.Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Zaragoza, Zaragoza, España Tidio A tiempo completoCompany OverviewWe are a fast-growing tech company created by experienced international talents. Our mission is to create a frictionless customer experience for individual users and help entrepreneurs worldwide grow their businesses with a top-notch sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success.Job...
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Service Manager
hace 1 semana
Zaragoza, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Quality Control Analyst
hace 2 meses
Zaragoza, España Msx International A tiempo completo.Quality Assurance Specialist Do you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX! Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer...
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Customer Service- Sector Healthcare
hace 7 meses
Zaragoza, España Page Personnel España A tiempo completo**Te responsabilizarás de**: - Proporcionar un servicio al cliente excepcional. - Ayudar a los clientes con consultas y compras. - Trabajar en equipo para alcanzar los objetivos de ventas. - Gestión de leads y conversión en venta. - Detección de las oportunidades de venta a través de las necesidades trasladadas por el cliente. - Asesoramiento de los...
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Multilingual Customer Service Advisor
hace 4 semanas
Zaragoza, Zaragoza, España The Cigna Group A tiempo completoAbout The RoleWe are seeking a skilled Multilingual Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service to our clients from around the world.Main ResponsibilitiesProvide first-class customer service to clients via phone, email, and chat.Respond to customer inquiries and resolve...
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Service Manager
hace 4 meses
Zaragoza, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Customer Service Quality Assurance Specialist
hace 2 días
Zaragoza, Zaragoza, España Msx International A tiempo completoOverview: As a Quality Assurance Specialist at Msx International, you will play a critical role in ensuring the highest quality customer service interactions. Our team is dedicated to delivering exceptional service to our customers, and we are seeking a skilled professional to join us in this effort.Job Description: The Quality Assurance Specialist is...
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Customer Service Representative
hace 1 mes
Zaragoza, España U Trust Insurance Agency Llc A tiempo completo.About Us: U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. Position Overview: As a Customer Service Representative, you will play a vital role...
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Service Business Development Manager
hace 3 meses
Zaragoza, España Bfv Service Gmbh A tiempo completoAs a Service Business Developer, your primary responsibility is to drive growth and enhance the overall commercial success of our service business. You will play a pivotal role in driving globally our key growth initiatives and ensuring the continuous improvement of our service offerings. This position requires a dynamic individual with a strong blend of...
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Customer Service
hace 6 meses
Mequinenza, Zaragoza provincia, España CornerJob A tiempo completo**Descripción y responsabilidades**: Eurofirms busca un/a Customer Service de atención al cliente para importante empresa alimentaria ubicada en Mequinenza. La persona seleccionada realizará las siguientes funciones: - Administrar la cartera de clientes de acuerdo con los procedimientos de la empresa y las expectativas del cliente. - Maximizar la...
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Canyon Factory Service
hace 1 mes
Zaragoza, España Canyon Bicycles Gmbh A tiempo completo.CANYON FACTORY SERVICE (CFS) SALES AGENT EN CANYON IBERIA We are a community open to everyone. One global team where everyone counts. ¡Únete al equipo Canyon! En Canyon nuestro objetivo es ser la marca de bicicletas más inspiradora e innovadora del mundo. Ahora más que nunca estamos buscando personas brillantes y comprometidas que quieran alcanzar la...