Quality Control Analyst
hace 2 meses
.Quality Assurance Specialist Do you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and recommendations to improve agent performance and overall customer satisfaction. This role involves close collaboration with the customer service team and team leaders to identify areas for improvement, ensuring adherence to quality standards and continuous improvement of processes. Main Responsibilities: Quality Monitoring: Regularly review and assess customer service interactions (calls, emails, chats) to ensure agents meet quality standards and follow correct procedures. Performance Evaluation: Analyze individual and team performance, providing actionable feedback and recommendations for improvement to both agents and team leaders. Compliance Checking: Ensure all customer interactions comply with internal guidelines, legal requirements, and industry standards. Process Auditing: Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs. Reporting and Documentation: Prepare detailed quality reports on agent performance, highlighting trends, areas for improvement, and successes. Continuous Improvement: Proactively suggest improvements to processes, tools, and workflows to enhance customer experience and streamline operations. Collaboration: Work closely with team leaders and other QA team members to share insights and collaborate on strategies that enhance overall service quality. Issue Escalation: Identify recurring issues or areas of concern and escalate them to the Project Manager for resolution. Knowledge and Skills Required: In-depth understanding of quality assurance processes and methodologies, particularly in a customer service environment. Strong verbal and written communication skills to provide clear, constructive feedback and collaborate with agents and team leaders. Analytical skills with the ability to identify trends, interpret data, and provide insights that contribute to improved performance. Experience in coaching and developing agents to enhance their skills. Ability to identify inefficiencies in customer service processes and recommend practical solutions. Flexibility to adjust to changing priorities and manage multiple tasks in a dynamic environment. What do we offer you? You will be part of a great team of professionals in an internationally consolidated company. You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers. Competitive salary
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Quality Engineer
hace 3 meses
Zaragoza, España Cummins Quality A tiempo completo.DESCRIPTIONWe are looking for a talented Quality Engineer – Senior to join our team specializing in Quality for our Powergen Office in San Fernando de Henares, Spain.This is a hybrid role, with onsite expectations in Madrid. It also requires both domestic and international travel to audit and assess supplier sites as needed.Relocation is not eligible....
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Data Quality Analyst
hace 2 meses
Zaragoza, España Apara A tiempo completoDescripción: En Apara estamos buscando incorporar a un Data Quality Analyst para unirse a uno de nuestros proyectos. ¿Interesado/a en trabajar en una compañía dónde cercanía y transparencia sean los pilares básicos? ¿Buscas una compañía sin mandos intermedios, en la que puedas elegir tu desarrollo profesional sin imposiciones? ¿Te gustaría formar...
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Quality Control Technician
hace 6 meses
Zaragoza, España Novartis A tiempo completo391625BR **Quality Control Technician (f/m/d)**: Spain **About the role** Location:España, Zaragoza We are seeking a **Quality Control Technician** to perform the analysis on batches and incoming materials according to cGMP rules and SOPs. This role will work directly with the [Quality Control] team and reports to the [Quality Control Manager]. **Key...
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Quality Control Supervisor
hace 6 meses
Zaragoza, España Novartis A tiempo completo391627BR **Quality Control Supervisor (f/m/d)**: Spain **About the role** tbd **Commitment to Diversity & Inclusion**: - We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._ **Role Requirements** tbd **Division** Operations **Business...
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Laboratory Analyst
hace 2 semanas
Zaragoza, España Qualicaps Llc. A tiempo completoPRODUCING CAPSULES FOR PHARMACEUTICAL AND WELLBEING PURPOSES IS ABOUT QUALITY OF LIFE AND LIFE ITSELF PRODUCING CAPSULES FOR PHARMACEUTICAL AND WELLBEING PURPOSES IS ABOUT QUALITY OF LIFE AND LIFE ITSELF 0 Search results were found for the search terms provided. Suggestions: Make sure all words are spelled correctly Try more general keywords instead of...
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Senior Quality Control Manager
hace 4 semanas
Zaragoza, Zaragoza, España oilandgas A tiempo completoResponsibilitiesConduct internal audits to ensure compliance with quality management system requirements.Monitor the implementation of corrective and preventive actions to prevent defects and improve product quality.Review customer specifications to ensure compliance with industry standards.Establish corrective actions as a result of customer...
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Business Operations Analyst
hace 1 mes
Zaragoza, España Axpo Group A tiempo completoBusiness Operations Analyst (f/m/d) Workload: 100% Axpo Iberia SL is seeking a Business Operations Analyst to ensure consistency and accuracy in PnL processes across multiple countries, specifically for balancing activities. This role involves defining and implementing PnL checks, monitoring data quality, and developing improvement measures to support the...
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Senior Quality Specialist
hace 3 semanas
Zaragoza, España Takeda A tiempo completo.About the role : This role will be responsible for Quality activities in relation to Takeda Products commercial activities at Takeda Iberia Local Operating Company (LOC), which includes ensuring that a quality management system is implemented and maintained in accordance with the Guidelines on Good Distribution Practice for medicinal products for human use...
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Senior Quality Engineer
hace 3 semanas
Zaragoza, España - A tiempo completoResponsibilities Quality Assurance and Quality Control, Documentation and Training quality engineering.Receiving Inspection, In Process and Final Inspection, quality improvement.Establish documentation use Emerson BP, certifications, standards.Measurement Instruments transfer, selection and control.Built in Quality in the process.Use Lean techniques to...
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Senior Quality Engineer
hace 2 meses
Zaragoza, España Oilandgas.Org.Uk A tiempo completoResponsibilities Quality Assurance and Quality Control, Documentation and Training quality engineering.Receiving Inspection, In Process and Final Inspection, quality improvement.Establish documentation use Emerson BP, certifications, standards.Measurement Instruments transfer, selection and control.Built in Quality in the process.Use Lean techniques to...
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Senior Quality Engineer
hace 2 meses
Zaragoza, España Oilandgas.Org.Uk A tiempo completoResponsibilitiesQuality Assurance and Quality Control, Documentation and Training quality engineering.Receiving Inspection, In Process and Final Inspection, quality improvement.Establish documentation use Emerson BP, certifications, standards.Measurement Instruments transfer, selection and control.Built in Quality in the process.Use Lean techniques to...
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Senior Quality Engineer
hace 3 semanas
Zaragoza, España - A tiempo completoResponsibilitiesQuality Assurance and Quality Control, Documentation and Training quality engineering.Receiving Inspection, In Process and Final Inspection, quality improvement.Establish documentation use Emerson BP, certifications, standards.Measurement Instruments transfer, selection and control.Built in Quality in the process.Use Lean techniques to...
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Analyst | Financial Economics
hace 3 meses
Zaragoza, España Compass Lexecon A tiempo completo.We are one of the world's leading economic consulting firms. We strive to recruit and develop talented people to work together to produce meaningful economic analysis of exceptional quality, and to create a positive impact on our clients and society.Our International Arbitration practice provides independent economic analysis, valuation and regulatory...
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Senior Quality Engineer
hace 4 meses
Zaragoza, España Oilandgas.Org.Uk A tiempo completo.Responsibilities Quality Assurance and Quality Control, Documentation and Training quality engineering. Receiving Inspection, In Process and Final Inspection, quality improvement Establish documentation use Emerson BP, certifications, standards Measurement Instruments transfer, selection and control Built in Quality in the process Use Lean techniques to...
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Senior Quality Engineer
hace 1 semana
Zaragoza, España Oilandgas.Org.Uk A tiempo completo.Responsibilities Quality Assurance and Quality Control, Documentation and Training quality engineering. Receiving Inspection, In Process and Final Inspection, quality improvement. Establish documentation use Emerson BP, certifications, standards. Measurement Instruments transfer, selection and control. Built in Quality in the process. Use Lean techniques to...
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Software Quality Assurance Expert
hace 1 mes
Zaragoza, Zaragoza, España Thales A tiempo completoJob OverviewWe are seeking a highly skilled Software Quality Assurance Expert to join our team for Automatic Border Control. In this role, you will be responsible for ensuring the quality and validation of our solutions.About ThalesThales is a global leader in digital security and technology solutions. We work with businesses and governments to bring trust...
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Senior Quality Engineer
hace 1 mes
Zaragoza, España oilandgas.org.uk A tiempo completoResponsibilitiesQuality Assurance and Quality Control, Documentation and Training quality engineering.Receiving Inspection, In Process and Final Inspection, quality improvement.Establish documentation use Emerson BP, certifications, standards.Measurement Instruments transfer, selection and control.Built in Quality in the process.Use Lean techniques to...
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Senior Quality Engineer
hace 2 semanas
Zaragoza, España - A tiempo completoResponsibilities Quality Assurance and Quality Control, Documentation and Training quality engineering. Receiving Inspection, In Process and Final Inspection, quality improvement. Establish documentation use Emerson BP, certifications, standards. Measurement Instruments transfer, selection and control. Built in Quality in the process. Use Lean techniques to...
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Senior Quality Engineer
hace 3 semanas
Zaragoza, España oilandgas.org.uk A tiempo completoResponsibilitiesQuality Assurance and Quality Control, Documentation and Training quality engineering.Receiving Inspection, In Process and Final Inspection, quality improvement.Establish documentation use Emerson BP, certifications, standards.Measurement Instruments transfer, selection and control.Built in Quality in the process.Use Lean techniques to...
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Senior Quality Engineer
hace 2 semanas
Zaragoza, España oilandgas.org.uk A tiempo completoResponsibilities Quality Assurance and Quality Control, Documentation and Training quality engineering. Receiving Inspection, In Process and Final Inspection, quality improvement. Establish documentation use Emerson BP, certifications, standards. Measurement Instruments transfer, selection and control. Built in Quality in the process. Use Lean techniques to...
