Customer Service/Administrative Support

hace 1 mes


Cádiz, España Empresa Reconocida A tiempo completo

.Job Title : Customer Service/Administrative SupportSummary : Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.Essential Duties and Responsibilities :Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff.Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.Enroll and schedule customers in briefs, workshops, classes, and individual appointments when not provided through centralized scheduling.Provide administrative and clerical services.Provide a variety of administrative and clerical support functions, e.G., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff.Ensure that information and referral services provided are entered and counted in FFSMIS.Provide a variety of Counseling and Advocacy Program administrative support functions, e.G., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories.Supervisory Responsibilities : This job has no supervisory responsibilities.Required Education and/or Experience Qualifications :Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).High school diploma or GED.Experience working with computers and office automation software.Knowledge of basic customer service skills.Ability to handle multiple tasks and determine priority of tasks.Strong verbal and written skills.Possess a general knowledge base of community and military resources.Ability to follow directions carefully and understand complex protocols.Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems.Knowledge of military lifestyle, ranks, and organizations.Preferred Qualifications :Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events



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