Help Desk Technician

hace 3 semanas

Cádiz, Cádiz, España VITALDENT A tiempo completo

As a Help Desk Technician, you will be responsible for providing technical assistance and customer support to users. Your primary goal will be to resolve issues in a timely and professional manner, ensuring customer satisfaction and loyalty.


Key responsibilities include:


Technical Support: Providing technical assistance to customers via phone, email, or chat, resolving hardware and software issues, and escalating complex problems to senior technicians.


Customer Service: Interacting with customers in a professional and courteous manner, responding to inquiries, and addressing customer concerns in a timely and effective manner.


Documentation: Maintaining accurate and detailed records of customer interactions, including issue resolutions, customer feedback, and other relevant information.


Continuous Improvement: Staying up-to-date with the latest technology trends, attending training sessions, and participating in professional development activities to enhance technical skills and knowledge.

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