Customer Service Administrative Support Speci
hace 3 semanas
Location: Norfolk; Little Creek; Oceana; Yorktown; Northwest; New London; Portsmouth, NH; Portsmouth, VA; Great Lakes; Bethesda NNMC; Annapolis; Fort Meade; Jacksonville; Jacksonville; Mayport; Kings Bay; Gulfport; Kingsville; Meridian; Millington; Yokosuka; Rota; Bahrain; Guam; Metro San Diego; Kitsap; Whidbey Island; Everett; New Orleans; Fort Worth; Whiting Field; Corpus Christi; NSA Anderson.
Strategic Resources, Inc. (SRI) is an international, ISO 9001, 20000, 27001 Certified, CMMI Level 3 Rated full-service provider with more than 36 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical Customer Service/Administrative Support Services to the Navy’s Fleet and Family Support Programs (FFSPs) designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families.
**Tasks and Responsibilities**: In this role, you will be the first point of contact for customers, providing general information and referrals, and ensuring they are directed to the appropriate staff members. You will also support the administrative needs of the team, including scheduling, correspondence, and data entry. Additionally, you will participate in emergency preparedness and response activities, ensuring all related services are documented accurately.
Essential Duties and Responsibilities:
- Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff.
- Provide general information and referrals to military and community resources.
- Enroll and schedule customers in briefs, workshops, classes, and individual appointments.
- Perform administrative and clerical services, including finalizing correspondence, preparing military messages, and managing files.
- Assist in making travel arrangements and distributing mass mailings.
- Ensure all information and referral services are entered and tracked in FFSMIS.
- Provide administrative support for the Counseling and Advocacy Program, including data entry, scheduling appointments, and managing sensitive customer interactions.
- Participate in emergency response exercises and facilitate FFSP participation in public awareness campaigns.
Supervisory Responsibilities:
- None.
Other Skills and Abilities:
- Excellent customer service skills with the ability to handle potentially difficult or distraught clients.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Effective communication skills, both oral and written.
Competencies:
- Customer Focus: Demonstrates a commitment to meeting the needs of internal and external customers.
- Communication: Clearly and effectively communicates with customers and team members.
- Attention to Detail: Ensures accuracy in administrative tasks and data entry.
- Teamwork: Works well with others and contributes to a positive team environment.
Required Education and Experience:
- High school diploma or GED.
- Demonstrated customer service experience.
- Working knowledge of computers and office automation software.
- Experience in an administrative support role is preferred.
This position offers an excellent opportunity to play a vital role in supporting the operations of a program dedicated to serving our military community. If you have the skills and experience required and are eager to contribute to a mission-driven organization, we encourage you to apply.
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