Customer Service

hace 5 meses

Portillo Valladolid provincia, España Etex Group A tiempo completo

**An introduction to Etex**

At Etex, our purpose is to inspire new ways of living. By joining Etex, you won’t just be joining an international leader, you will inspire people around the world to build living spaces that are ever safer, more sustainable, smarter and beautiful. You’ll be joining a company who wants to inspire change.

We are committed to making a positive human impact on the world. In return, we’ll reward you by investing in your development and your personal well-being. Whilst our core values help us develop those effective and sustainable lightweight solutions we’re known for, it’s our people that matter most

Our diverse and inclusive workforce always strives for excellence. We have over 100 years of experience manufacturing high-performance building solutions. Etex is a company that is committed to success - and when you join us, we’ll be committed to you.

**Key Accountabilities**
- To develop the Customer Service Department.
- To implement the actions of the Group roadmap for the Customer Service department
- To maintain and develop the best possible relationship with all the stakeholders involved
- To participate in the evolution of our strategy and business models implementation
- To guarantee the business as usual in terms of sales orders to customers and implement continuous improvement actions
- To deal with customer complaints, by following up on the internal progress
- To help to create a customer-centricity culture

**About the role**

The mission of a customer service agent is to provide excellent support and assistance to customers. Their main objective is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing helpful information

**Skills& Experience**
- Ideally have 2-3 years experience in related fields with Customer
- Fluent level of spoken and written English

**Our Social Responsibilities**

Etex has a clear commitment to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and working on innovative solutions for the building industry.

Our ambition is to reduce negative effects and scale up positive impacts. We prioritise decarbonisation, including the use of renewable energy, as well as circularity, with a first focus on waste management.

We engage in a wide range of voluntary initiatives which offer support to local communities through partnerships and social projects. Our teammates know their local communities best, we are proud of the numerous projects and actions initiated around the world that are based on the awareness of their communities’ needs.

**Commitment to diversity**

We’re incredibly proud of the community we’ve created at Etex. We form a global team of over 13,500 individuals from an enormous variety of backgrounds, races, faiths, and genders. Our diversity is our strength, and we are committed to ensuring that all of our teammates feel included and happy at work.

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