Customer Service Officer

hace 1 mes

Barberà del Vallès Barcelona provincia, España AMMEGA A tiempo completo

As a Customer Service Officer, you will be a key person for our Customer Service dept.. In this role, you will be based in Barberà del Vallès, Spain.

A day in the life of a Customer Service can looks like
- Enter, Proceed & Monitor Customer PO’s and QO’s and coordinate delivery and clients’ requirements
- compliance with timings is mandatory
- Manage/co-ordinate the order, prepare & produce professional from start to finish
- Active follow-up of outstanding quotes
- Receive & respond to all customer complaints & follow the customer complaint
- As a Salesforce user, ensure the systems is updated and maintained; liaise with both internal and clients
- Create a solid coordination with all departments in order to understand and communicate to customers all requirements Collaborate with internal teams to represent the voice of the customer.
- Multi-tasking is a way of life at Ammeraal Beltech. You will oversee the end-to-end resolution of your customer case and may be bouncing between a number of different internal and external systems
- Liaise with the accounts department regarding customer credit
- Manage office phone calls in coordination with the other team members of the Customer Service
- Always represent the Company in a professional manner, both internally and externally.

We are looking for you to have:

- A minimum of 2 years' experience in a similar position, commercial acumen is needed
- Preferably with experience in the belting market (but it´s not mandatory).
- Able to work with cross-functional teams.
- Fluent in Spanish and English, to communicate with local and global teams.
- Strong problem-solving skills (without issues to roll up sleeves and get the job done).
- Excellent interpersonal skills
- Positive team spirit
- Entrepreneurial and customer focus
- Learning agility
- Technical affinity would be a plus.
- Strong interpersonal skills, works and communicates well with internal colleagues and external customers.
- Energetic and proactive initiator; must present a professional and articulate image.
- Able to work to deadlines, excellent organizational skills.
- Works well with mínimal supervision; self-discipline and motivation
- Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM Salesforce package is beneficial

What we offer you

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include
- Competitive salary package

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.

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