Customer Success Officer

hace 4 meses

Barcelona, España TRIPLE A TECHNOLOGIES PTE. LTD. A tiempo completo

**About Triple-A**

Triple-A, the digital currency payment institution, enables businesses to pay and get paid in both traditional and digital currencies, volatility-free.

From API to no-code integration, Triple-A’s frictionless, white-label payment solutions are designed to blend smoothly into existing business operations — all while upholding the highest standards of security and compliance.

Triple-A is licensed in the United States, European Union and Singapore.

We enable borderless collections & global payouts for 20,000 partners across 200 countries, including Grab, Binance, Charles & Keith, Razer, Du and Singapore Red Cross.

**Join the team**

Triple-A is a global payment institution. We are headquartered in Singapore, with offices across the Americas, Europe and Middle East.

We are a dynamic and passionate team building towards a more efficient global payment ecosystem. We are actively bridging the gaps in cross-border payments, between traditional & digital currencies, and web2 and web3.

Guided by our CEO, Eric Barbier who brings 18 years of experience and a proven track record in building and scaling payment companies worldwide, Triple-A is growing our team. If you’re bold, tenacious, and creative, we believe you’d be a perfect match for us

**The Role**

We are looking for **a Customer Success Officer **reporting to the Head of the Customer Relations Department, who will be responsible for:
**1. Front-office: take care of Level 1 customer relations (our bank customers)**
- Manage the validation and monitoring of KYC and transactions (fraud management)
- Respond to any complaints

**2. Back-office: take care of Level 2 customer relations (our banking partners)**
- Take care of our partners' requests within the framework of the Customer Service
- Respond to complex customer requests from our service providers
- Assist in monthly reporting to partners
- Assist and replace the team leader in case of absence

**3. Act as a n interface between Customer Service and the various departments (Compliance, Financial or Technical) in the management of tools or requests necessary for Customer Service**
- Manage the requests for intervention with our Technical Service
- Manage validation requests to our Compliance Department
- Manage the interventions in coordination with our partners

We are looking for **a **motivated **profile **to join a developing startup and:

- Enjoys customer contact and teamwork
- At ease in both oral and written communication
- Dynamic and smiling
- Conscientious, rigorous and precise
- Having a real sense of customer service

**Expertise required**:

- Knowledge of banking products or financial services with knowledge of the regulatory framework
- Mastery of telephone sales techniques
- Excellent oral and written skills in **French, Spain **and **English **to interact with some of our partners abroad
- Appetence for service jobs in the digital world

**Job Types**: Full-time, Permanent

Pay: 2,000.00€ - 2,700.00€ per month

**Language**:

- French (required)

Work Location: Hybrid remote in 08007 Barcelona

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