Customer Service Representative
hace 4 semanas
Job Title: Customer Service Representative
Summary: As a Customer Service Representative at Empresa Reconocida, you will be the first point of contact for clients, providing basic information, scheduling appointments, and offering administrative support functions. This role requires excellent communication skills, attention to detail, and the ability to work independently as part of a team.
Essential Duties and Responsibilities:
- Receive, screen, and direct callers and walk-in customers to the appropriate staff.
- Provide general information and referrals to military and community resources.
- Enroll and schedule customers in briefs, workshops, classes, and individual appointments.
- Provide administrative and clerical services, including finalizing official correspondence and preparing military messages.
- Ensure that information and referral services are entered and counted in FFSMIS.
Supervisory Responsibilities: This role has no supervisory responsibilities.
Required Education and/or Experience Qualifications:
- High school diploma or GED.
- Experience working with computers and office automation software.
- Knowledge of basic customer service skills.
- Ability to handle multiple tasks and determine priority of tasks.
Preferred Qualifications:
- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration.
- Adaptability - Adapts to changes in the work environment; Manages competing demands.
Competencies: To perform this job successfully, an individual should demonstrate the following competencies:
- Ability to work both independently and as part of a team.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality.
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