Customer Service Representative
hace 4 semanas
Remote Employee BPO is seeking a skilled Customer Service Representative to join our team. As an Intake Specialist, you will be responsible for handling inbound calls, distributing them to the appropriate queues, and manually entering data from documents into an Excel template. Your attention to detail and strong communication skills will be essential in ensuring 99% accuracy in data entry. You will also be required to participate in department meetings and training sessions as requested. If you have a minimum high school diploma, strong attention to detail, and basic knowledge of Microsoft Excel, we encourage you to apply.
Key Responsibilities:
* Handle 50-150 inbound calls per day and distribute them to the appropriate queues.
* Ask targeted questions to identify the correct department for the caller.
* Manually enter data from documents (Word, PDF) into an Excel template.
* Enter relevant data from multiple attachments into Excel.
* Reconcile Excel entries with original documents, confirming entry numbers, amounts, etc., as per procedures.
* Submit the final Excel sheet to the reviewer at company via email.
* Attach original documents in Salesforce, as needed.
* Save original documents in a shared network drive with proper naming conventions.
Requirements:
* Minimum high school diploma: 2 years of college preferred.
* Strong attention to detail.
* 99% accuracy in data entry.
* Basic knowledge of Microsoft Excel (sorting, formatting cells for dates/currency).
* Effective communication skills in English with internal staff.
* Strong email management and organizational skills.
* Ability to follow directions and work well in a team.
* Thrive in a fast-paced environment.
* Stay focused and organized under pressure.
* Clear communication skills, both with internal teams and clients.
If you are a motivated and detail-oriented individual who is looking for a challenging role, we encourage you to apply.
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