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Geno Tech Cam Cloud Adoption Manager
hace 2 meses
Join us as a GenO Cloud Specialist Assurance team
La Cloud Adoption Team est une nouvelle équipe au sein de la division Cloud d'Oracle dont la mission est de maximiser la satisfaction de nos clients en les aidant à bénéficier d'une prise en main rapide et d'une montée en puissance optimale de leurs projets, tout en supprimant les éventuels obstacles.
Travaillant en étroite collaboration avec les commerciaux et les avant-ventes, le rôle de Gen-O / Cloud Adoption Manager se concentre principalement sur l'aspect post-vente du cycle projet de nos clients, vous positionnant en garant d'une croissance réussie et durable de la consommation de crédit cloud..
Rôle et responsabilités
- Vous serez en charge d'améliorer l'utilisation et la consommation en créant une expérience client optimale tout au long du cycle de vie de l'adoption du cloud, et cela à travers différentes activités :
- Assurer une activation du compte client rapide et fluide en dotant le client des connaissances nécéssaires à une utilisation optimale.
- Contrôler et revoir en permanence le plan d'adoption avec le client afin de garantir des progrès en fonction de ses attentes, faciliter le , garantir le succès durant les étapes critiques (Go Live par exemple) et fournir une assistance client à long terme.
- Supprimer les barrières, assurer la progression et la résolution rapide des tickets au support en engageant les équipes concernées et en défendant les intérêts du client.
- Surveiller de manière proactive l'environnement du client, évaluer les risques et élaborer un plan de résolution.
- Stimuler l'intérêt du client en partageant des informations pertinentes et en facilitant sa mise en relation avec des activités adaptées.
- Mobiliser l'écosystème Cloud Oracle afin de convenir d'activités et / ou de livrables sur-mesure.
- Détecter et remonter les nouvelles opportunités commerciales.
- Agir en tant que porte-parole du client au regard des fonctionnalités et des évolutions produits.
Compétences et Profil
- Pour le rôle de Gen-O / Cloud Adoption Manager, nous recherchons des personnes correspondantes au profil suivant :
- Passionné(e) par la technologie et l'expérience client
- 0 à 2 ans d'expérience professionnelle (un rôle en contact direct avec la clientèle est un plus)
- Modules pertinents dans votre diplôme et / ou expérience professionnelle : commerce, technologie de l'information,...
- Personne énergique et sociable mettant le client au centre de ses préoccupations, cherchant constamment à anticiper les besoins clients en offrant conseils, formation ou méthodologie.
- Capacités d'écoute et de coordination.
- Aptitude à résoudre les problèmes, solides compétences en matière de planification de tâches et de délégation.
- Capacité en gestion de projet.
- Proactivité.
- Capable de comprendre les exigences métiers des clients et leur définition du succès.
- Capable de positionner Oracle en tant que partenaire apportant de la valeur et de comprendre les enjeux commerciaux.
- Capacités collaboratives : collègue hors pair avec de grandes capacités de réseautage et de travail en équipe.
- Agent du changement, stimulant l'engagement client afin de convertir nos clients en ambassadeur du cloud Oracle
Ce que nous vous offrons
- Un investissement significatif dans votre développement professionnel via la formation et un réseau social de ressources et de leaders au sein d'Oracle.
- Un cadre de vie exeptionnel au sein d'un environnement international dans la ville cotière et ensoleillée de Malaga.
- L'opportunité de travailler avec une grande variété de clients dans de nombreux domaines.
- Un travail plaisant et flexible pour un équilibre idéal entre vie professionnelle et vie privée.
- Une communauté inspirante, inclusive et multiculturelle qui valorise les nouvelles perspectives.
- Un salaire compétitif et d'excellents avantages qui vous aideront à donner le meilleur de vous-même.
Ça vous plait? Alors contactez-nous
Nous savons que parfois, les gens peuvent être mis de côté pour postuler à un emploi s'ils pensent qu'ils ne peuvent pas cocher toutes les cases.
Cependant, si vous êtes excité par cette opportunité et que vous pensez pouvoir faire la plupart de ce que nous recherchons,
alors allez-y et postulez.
Vous pourriez être exactement ce dont nous avons besoin
Career Level - IC1
As an Associate Internet Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers via the internet, while ensuring customer satisfaction.
Deliver high quality standard Oracle presentations and demonstrations. Present and articulate Oracle product's strengths, relative to competitors.
Participate in the design, validation, and presentation of Oracle software solutions.
Hace más de 30 días
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